18 años ayudando a las empresas dominicanas
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GPS Insight
¿Qué es GPS Insight?
GPS Insight ayuda a los clientes a controlar su flota al proporcionar soluciones innovadoras e información práctica. Las organizaciones de Norteamérica recurren a GPS Insight cuando están cansadas de los elevados costos operativos de la flota, están preocupadas por la seguridad en las carreteras y detectan ineficiencias que desperdician tiempo y dinero valiosos. GPS Insight ofrece software de flota integral para organizaciones con flotas de vehículos, remolques y otros activos móviles.
¿Quién usa GPS Insight?
Organizaciones de todos los tamaños con vehículos, equipos pesados, remolques y otros activos que buscan un socio que ofrezca la información práctica y la experiencia que esperan y merecen.
¿Tienes dudas sobre GPS Insight?
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GPS Insight
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Opinones de GPS Insight
For every insight, there's GPS Insight
Comentarios: GPS Insight overall has been a helpful experience, opening up different options for the company to move forward.
Puntos a favor:
Integrating GPS Insight into the company has positively impacted us, allowing us to have a better control of time management, fuel, and to be part of economic growth.
Contras:
At time GPS Insight is in accurate with location, and times spent at customer location
Alternativas consideradas:
Fleet tracking done nearly right
Comentarios: Having moved as part of the end Rhino Fleet Tracking, we had a rocky start until all the old gps units were replaced. The new units provide more features than Rhino ever did. Overall a good improvement.
Puntos a favor:
The level of detail in reports is outstanding. Being able to run such a wide range of options makes finding a one-off incident as easy as reviewing regular reporting. The auto refresh of the live maps is a nice feature as well, added bonus to being able to find nearby vehicles.
Contras:
Menu navigation is not exactly intuitive for the non technical staff using the system. The absolute worst are the chat ads popping up every time I sign in. I already pay for the service, stop pushing on the maps screen especially. Alerts do not always work, or work at the wrong time. Allowing the drivers to opt out of alert/violation messages is a fail.
Respuesta de GPS Insight
hace 4 meses
Thanks for the thorough review, we appreciate your honesty and time, David! We'll take your maps suggestion to our team to implement a sure-fire way to make your view as clean and uncluttered as possible. Thanks again!
Use Anyone But GPS Insight
Comentarios: I would NOT recommend GPS Insight to anyone for many reasons. First and foremost, the lack of communication with their customers is unbelievable. I call and call, but I cannot speak to a representative. I leave a voicemail and pray for a return call that may or may not come. Forget about email. If I get an email response within a week, I consider that a “win.” Second, I’ve been trying since August to resolve issues with equipment. This is December. When I was told I had to pay to replace units that went out due to technological failure on the part of GPS Insight, I knew it was time to find coverage elsewhere. Third, canceling service with this company is a nightmare. I am thankful that I DOCUMENT EVERYTHING. I continue to receive invoices for rental units I returned AND they (acknowledged they) received 2 months ago. I sent shipping tracking numbers 4 TIMES to ensure they didn’t charge my card (on file) for units I returned. However, they did charge my card (on file) for units I returned. After I reported fraud to my bank, they finally refunded those charges last month. Today, I received yet another invoice for the units I returned to GPS Insight 2 months ago. I find this entire situation extremely frustrating and just plain sad. Initially, the service from GPS Insight was great. In fact, I was a customer for nearly 5 years. However, I have discovered there are many companies with much better customer service. Do yourself a favor and use one of them instead of GPS Insight, un
Puntos a favor:
When the units were working, we used it solely for tracking GPS in our trucks.
Contras:
Poor customer service, no communication, they expect you to pay to replace their units that are broke, fraudulent charges on cards (on file) after units have been returned.
2024 Overview
Comentarios: Overall, GPS Insight has met all of our company's needs! We were able to set up an onboarding training to introduce the product to our managers, directors and inspectors with no issues. We were also able to set up an in-depth training with a few of our managers who would be using the application more than others. The GPS Insight support team has been pretty helpful! The email responses have been slow, but the chat feature can be helpful in a pinch. Our new POC [sensitive content hidden] has been very responsive and helpful whenever there has been an issue or questions that we've needed answered. He is very friendly and super easy to work with. Excellent job!
Puntos a favor:
The ease of being able to use the product. Very User friendly and direct!
Contras:
The report function still seems to have some glitches as I've submitted a couple tickets regarding issues with pulling reports. (Ex: all vehicles was not populating ALL vehicles so had to go in individually to pull each report)
Respuesta de GPS Insight
hace 3 meses
Such an amazing year-in-review! Thank you, Melene! We're happy to hear that onboarding was a breezing and that our reps are continuing to provide stellar service!
GPS Insight review.
Comentarios:
Sales-Good,
CSR-Very Good
Installation Quality- Good
Installation Scheduling- Good
Puntos a favor:
It integrates with our business system. Live phone support. Product is installed with a plug and play harness for future camera capability. Unit is small and easily hidden.
Contras:
Having to have hard reset performed to many units at our expense. No ability to set in cab warnings without going through customer service.
Respuesta de GPS Insight
hace 3 meses
Thanks for the honest review, George! We're happy to hear things have been great since the switch from Geotab!
