--- description: ¿Qué piensan los usuarios de BeyondTrust Remote Support? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de BeyondTrust Remote Support gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://www.capterra.do/software/86962/bomgar Página: 1 de 82\ Siguiente: [Página siguiente](https://www.capterra.do/software/86962/bomgar?page=2) > Bomgar es el líder en soluciones de acceso seguro que permite la conexión segura y controlada a cualquier dispositivo en cualquier lugar. > > Veredicto: 2010 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa BeyondTrust Remote Support? Organizaciones de asistencia y seguridad. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 2010 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BeyondTrust - **Constitución**: 1985 ## Contexto comercial - **Precio de partida**: US$1,995.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, francés, inglés, neerlandés - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, Reino Unido ## Funcionalidades - Acceso desatendido - Alerts/Escalation - Chat en tiempo real - Chat y mensajería - Comunicación multicanal - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes/análisis - Gestión de acceso - Gestión de contraseñas - Gestión de credenciales - Gestión de la conformidad - Gestión de sesión de usuario - Grabación de la sesión - Herramientas de colaboración - Monitorización y gestión remota - Portal de autoservicio - Resolución de problemas - Third-Party Integrations - Uso compartido de archivos - Uso compartido de la pantalla ## Integraciones (en total: 13) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) - [Programas para asistencia remota](https://www.capterra.do/directory/30928/remote-support/software) - [Software PAM](https://www.capterra.do/directory/31238/privileged-access-management/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.do/software/181775/zoho-assist) — 4.7/5 (1395 reviews) 2. [TeamViewer ONE](https://www.capterra.do/software/122252/teamviewer) — 4.6/5 (11625 reviews) 3. [AnyDesk](https://www.capterra.do/software/149595/anydesk) — 4.6/5 (1785 reviews) 4. [Slack](https://www.capterra.do/software/135003/slack) — 4.7/5 (24089 reviews) 5. [Supremo Remote Desktop](https://www.capterra.do/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Opiniones ### "Easy to use remote support solution" — 5.0/5 > **Temitope** | *27 de agosto de 2022* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. > > **Puntos en contra**: For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. > > The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. ----- ### "Great working remote support tool but UI is outdated" — 5.0/5 > **David** | *24 de abril de 2026* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. > > **Puntos en contra**: The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. > > Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. ----- ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *21 de marzo de 2025* | Servicios de información | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Puntos en contra**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *15 de febrero de 2025* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Puntos en contra**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- ### "A Great Remote Support Solution For Business" — 5.0/5 > **Cristian** | *16 de diciembre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. > > **Puntos en contra**: All features works. No problems to report. ----- Página: 1 de 82\ Siguiente: [Página siguiente](https://www.capterra.do/software/86962/bomgar?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/86962/bomgar) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados