--- description: ¿Qué piensan los usuarios de HappyFox Help Desk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HappyFox Help Desk gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.do/software/83211/happyfox Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.do/software/83211/happyfox?page=2) > Un software de procesamiento de solicitudes de servicio de asistencia que te ayuda a eliminar el desorden y administrar tus consultas de asistencia al cliente fácilmente desde múltiples canales. > > Veredicto: 93 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HappyFox Help Desk? Comercio minorista, educación, salud, bienes raíces, viajes, servicios de TI. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 93 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HappyFox - **Ubicación**: Irvine, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio de partida**: US$24.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, croata, danés, español, euskera, finés, francés, griego, hindi, húngaro, indonesio, inglés, irlandés, italiano, japonés, letón, lituano, neerlandés, noruego, polaco, portugués, portugués de Brasil, rumano, ruso, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Austria, Bangladés, Brasil, Bélgica, Canadá, Chequia, Chile, Colombia, Corea del Sur, Dinamarca, Egipto, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia y 25 más ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Auditoría de problemas - Autoresponders - Base de datos de clientes - Búsqueda de texto completo - Catalog Management - Chat en vivo - Comunicación multicanal - Creación de informes/análisis - Discussions/Forums - Edición de texto - Editor de texto enriquecido - Encuestas y comentarios - Enrutamiento automatizado - Gestión de SEO - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de contenidos - Gestión de contratos o licencias - Gestión de correo electrónico - Gestión de documentos - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de respuestas - Gestión de tareas - Gestión de tickets de soporte - Gestión de usuarios - Gestión del conocimiento - Herramientas de colaboración - Historial de transcripciones/chat - Inteligencia conversacional - Macros y modelos de respuestas - Panel de comunicaciones - Para el sector de los seguros - Portal de autoservicio - Seguimiento de activos - Seguimiento de interacciones - Seguimiento de problemas - Seguridad de datos - Task Automation - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas … y 7 características más ## Integraciones (en total: 41) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS … y 26 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.do/directory/22/customer-service/software) - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) - [Software de gestión de quejas](https://www.capterra.do/directory/30674/complaint-management/software) - [Herramientas de seguimiento de problemas](https://www.capterra.do/directory/30675/issue-tracking/software) ## Alternativas 1. [Guru](https://www.capterra.do/software/145390/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.capterra.do/software/153140/connecteam) — 4.6/5 (5308 reviews) 3. [Confluence](https://www.capterra.do/software/136446/confluence) — 4.5/5 (3714 reviews) 4. [Document360](https://www.capterra.do/software/177031/document360) — 4.7/5 (292 reviews) 5. [Freshservice](https://www.capterra.do/software/132997/freshservice) — 4.6/5 (791 reviews) ## Opiniones ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 de julio de 2018* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Puntos en contra**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 de junio de 2022* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Puntos en contra**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "Terrible product unless you have the bare minimal needs" — 1.0/5 > **John** | *20 de julio de 2026* | Comercio minorista | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Their support is great, responsive and helpful. Even the AI chatbot provides good info. It looks nice. Robust API. > > **Puntos en contra**: Fundamental behavioral issues: - Searching for tickets is terrible. Sorting by relevance displays a baffling assortment of unrelated things. There are no smart controls like date\_before:. Making queues and filters are the suggested workaround, but they are time consuming and you'll end up with hundreds of them. - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - Merging tickets doesn't actually merge them, it just closes one and sends the latest message to the other. - When replying to a ticket created from an email, you can't properly include past messages so looping in new contacts with all of the context is impossible. - The automated ticket routing is very limiting and time consuming to set up. Some things, like automated ticket deletion, exist in the options but don't do anything. - Changing ticket contacts changes the appearance of the original message as if it was sent by someone different. As in, it displays the original message from sender A as if it came from sender B when you change the contact from A to B. - Communication from support to anyone in your company who isn't an agent means ticket contacts that are your coworkers rather than the customers, ruining the Contact Groups system. - The main ticket view will only list 50 tickets at a time meaning batch changes can only be done to 50 things at a time, and the update of those 50 can take minutes at a time. - The AI system does not provide reliable information so we don't use it at all. - It's overpriced, even at it's lowest tier. > > The fundamental features don't work well enough if they work at all. The basic tasks are time consuming to a ridiculous degree. I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27 de abril de 2022* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The software is very cheap and easy to use. > > **Puntos en contra**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- ### "HR Help Desk Administrator" — 4.0/5 > **Amanda** | *28 de agosto de 2020* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: We like that it is easy to use. It is rather simple and not overly complicated. > > **Puntos en contra**: The reporting is very challenging. I wish they had better reporting capabilities. I ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.do/software/83211/happyfox?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/83211/happyfox) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados