--- description: ¿Qué piensan los usuarios de Smartsheet? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Smartsheet gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartsheet - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de campañas](/directory/30012/campaign-management/software) > [Smartsheet](/software/79104/smartsheet) # Smartsheet Canonical: https://www.capterra.do/software/79104/smartsheet Página: 1 de 144\ Siguiente: [Página siguiente](https://www.capterra.do/software/79104/smartsheet?page=2) > Smartsheet es una plataforma de ejecución de trabajo en línea que permite a organizaciones de todos los tamaños planificar, administrar, automatizar e informar sobre el trabajo. > > Veredicto: 3558 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Smartsheet? La aplicación intuitiva de gestión de proyectos en línea de Smartsheet se usa ampliamente en todas las organizaciones para supervisar y administrar diversos tipos de trabajo para equipos grandes y pequeños, desde grandes empresas hasta PyME. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 3558 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Smartsheet - **Ubicación**: Denver, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio de partida**: US$9.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, japonés, portugués, ruso - **Países disponibles**: Alemania, Australia, Austria, Bélgica, Canadá, China, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia, Francia, India, Irlanda, Islandia, Italia, Japón, Luxemburgo, Malasia y 9 más ## Funcionalidades - Almacenamiento de documentos - Análisis - Arrastrar y soltar - Captura electrónica de datos - Configuración de flujos de trabajo - Conforme con HIPAA - Control de procesos de aprobación - Creación y diseño de formularios - Data Tabulation - Diseño y modelado del proceso - Estimación de costes - Formularios personalizables - Gestión de calendarios - Gestión de canales - Gestión de capacidades - Gestión de contenidos - Gestión de formularios - Gestión de la disponibilidad - Gestión de nóminas - Gestión de pedidos de trabajo - Gestión de proyectos - Gestión de tareas - Goal Setting/Tracking - Historia clínica electrónica/informatizada - Hoja de ruta del producto - Ideation - Integración de terceros - Lluvia de ideas - Mantenimiento preventivo - Panel de comunicaciones - Planificación de actividades - Planificación de campañas - Planificación de proyectos - Planificación en sprint - Planificación estratégica - Priorización - Programación de recursos - ROI Tracking - Revisión de documentos - Seguimiento de activos - Seguimiento de competencias - Seguimiento de gastos - Seguimiento del proyecto - Seguimiento del tiempo - Seguimiento horas/gastos - Subcontractor Monitoring - Supervisión KPI - Varias campañas - Varios proyectos - Workflow Automation … y 90 características más ## Integraciones (en total: 70) - 123FormBuilder - Acumatica Cloud ERP - Adobe Creative Cloud - Amazon Q - AppSheet - Azuqua - Backupify - Box - Cronos - Docusign - Domo - Dropbox - Easy Insight - Egnyte - Evernote Teams … y 55 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de campañas](https://www.capterra.do/directory/30012/campaign-management/software) ## Categorías relacionadas - [Software de gestión de campañas](https://www.capterra.do/directory/30012/campaign-management/software) - [Software MRM](https://www.capterra.do/directory/31020/mrm/software) - [Software de marketing de eventos](https://www.capterra.do/directory/31542/event-marketing/software) - [Herramientas de planificación estratégica](https://www.capterra.do/directory/31031/strategic-planning/software) - [Soluciones de gestión de productos](https://www.capterra.do/directory/30865/product-management/software) ## Alternativas 1. [Jira](https://www.capterra.do/software/19319/jira) — 4.4/5 (15494 reviews) 2. [Asana](https://www.capterra.do/software/120550/asana-pm) — 4.5/5 (13735 reviews) 3. [monday AI Work Platform](https://www.capterra.do/software/147657/monday-com) — 4.6/5 (6120 reviews) 4. [Clockify](https://www.capterra.do/software/169607/clockify) — 4.8/5 (9270 reviews) 5. [Trello](https://www.capterra.do/software/1010321/trello) — 4.5/5 (23628 reviews) ## Opiniones ### "Smartsheet is Perfect for the Small Business" — 4.0/5 > **Julieann** | *17 de febrero de 2026* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform. We use it to manage construction jobs and track job costs and documents all in one place. And the platform could not be more affordable\! With other construction project management software, what you pay for one year of Smartsheet will get you maybe a week for those other platforms. If you wanted to use just the basic sheets or take advantage of their feature rich workspaces and templates, you can use Smartsheet to track projects, office operations and costs, and as a document center (we use it to track our subcontractors certificates of insurance expirations dates), Smartsheet is definitely invaluable to us as a central project and operations management system that we can all access anywhere. > > **Puntos en contra**: Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. Smartsheet keeps the raw data in one place, but does not help to analyze and make sense of it. > > Smartsheet is a perfect place for small businesses to start with and to help them grow to the next level project management software. ----- ### "Excellent tool for managing projects and improving team collaboration" — 4.0/5 > **Nigel** | *17 de septiembre de 2026* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy to create and manage project plans. Spreadsheet-style interface is familiar for Excel users Strong automation capabilities that reduce manual follow-up Excellent collaboration features with comments, attachments, and notifications Cloud-based and accessible from anywhere > > **Puntos en contra**: Advanced features have a learning curve I find the interface dated compared to newer project management tools Mobile app functionality is more limited than the desktop experience > > We have been using Smartsheet to manage projects, track tasks, and monitor deadlines across multiple teams. The spreadsheet-style layout made it easy for staff to adopt quickly since many were already familiar with Excel. The automation features have helped reduce manual follow-up work by automatically notifying team members of upcoming deadlines and status changes. The reporting and dashboard capabilities also provide management with a clear overview of project progress without having to request constant updates. One of the biggest benefits has been the ability for multiple users to collaborate in real time while maintaining a single source of truth for project information. Integrations with Microsoft products have also helped streamline our workflow. The only drawbacks are that some advanced features require time to learn, and licensing costs can add up for larger teams. However, the productivity gains and improved visibility have outweighed these challenges. Overall, Smartsheet has become an important part of our project management process and has significantly improved organization, accountability, and communication across our teams. ----- ### "Great platform when it works, but it has not worked correctly for the better part of a year now." — 3.0/5 > **Daniel** | *8 de enero de 2026* | Maquinaria | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Very capable platform that has great tools for automation and reporting. Able to handle small projects through enterprise initiatives > > **Puntos en contra**: The new licensing model greatly reduces the value of the product. You used to be able to have as many people from outside the organization have access to keep in alignment, but this has shifted in the last year. You either pay for more seats, or accept the reduced functionality. Support platform is now AI first, accuracy last. When opening a ticket, you are prompted to use AI to create the ticket. Cool, I guess but you could spend time trying to get the AI to be correct(slow), or just accept what it outputs and add information to the ticket directly(faster). Calling for technical support is an exercise in frustration, after an hour on hold I selected call back option. As of 24 hours later I have yet to get a call back. We are paying for premuim support and no call back in 24 hours is not a premium level of service. Pro desk appointments are great, but they are usually 2 or more weeks out for US business hours support. I really don't want to be up at 3am to talk to a prodesk person for 30 mns. > > Initially we were really happy with our deployment that was implemented directly with the Smartsheet team. About 6 months later things started to break, we assumed it was due to user error but ran traces and cell change histories but could find no end user or admin activity that would explain the corruption in the financial data, project status and time in status data, portfolio reporting, and filters that were built for us. We then worked with our account manager and spent the better part of 2 months trying to find an equitable solution. Smartsheet admitted fault, but would not tell us what exactly created the issues. We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention. We are flummoxed as to how to keep our instance functioning as expected. The support systems(with paid premium support) is not recommended. Directly calling during normal business hours for the last 3 times I have called resulted in at least a 60 minute wait, before I would give up and select a call back. I have yet to receive a call back. Tickets are now entered through an AI Agent that you are basically prompting to create a ticket. It adds unnecessary details and it is faster to edit in the ticket after the fact than to get it to be correct. Finally, the thing that really leads me to not recommend the platform is the lack of transparent audit trails for Smartsheet employees in the instance. Not understanding who and how our instance is accessed and what changes were made is not ok and leading our team to look for replacements before our next contract renewal. ----- ### "Best Data Organization Tool" — 5.0/5 > **Amber** | *7 de junio de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I liked being able to manage my team and all of the sites that we had to overview for our rebrand of healthcare admin sites. > > **Puntos en contra**: I didn’t like that it wasn’t as customizable with exporting data when I needed to show management and my team progress. > > My overall experience was very positive and I would recommend this to any of my colleagues or clients to use. ----- ### "Smart or Not So Smartsheet" — 4.0/5 > **SHANNON** | *12 de agosto de 2026* | Práctica médica | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The feature I like most is the real time collaboration. This allows team members to share workspace data safely and attach files, leave cell comments, tag peers and track history via activity logs > > **Puntos en contra**: What I like least about Smartsheet is because of the extensive functions it offers it is not the easiest software to learn and navigate. I would not recommend Smartsheet for the occasional user. > > Overall Smartsheet offers many various functions from multiple project views, real time collaboration, live Dashboards to third party integrations with other software including Google Workspace and Microsoft 365. Smartsheet is great when dealing and tracking large amounts of data for project management. ----- Página: 1 de 144\ Siguiente: [Página siguiente](https://www.capterra.do/software/79104/smartsheet?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/79104/smartsheet) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados