¿Qué es mHelpDesk?

mHelpDesk es una solución de software poderosa y fácil de usar para tu negocio de servicios externos, ya que automatiza todo, desde el primer contacto con el cliente hasta la recepción del pago. Los clientes obtienen herramientas online y para dispositivos móviles que no tienen parangón en rendimiento, fiabilidad y funcionalidad. Esta solución reúne las mejores herramientas en un paquete sumamente fácil de usar y asequible que no requiere una gran inversión inicial. Además, te ofrece expertos internos en los productos para que puedas comenzar a trabajar de inmediato.

¿Quién usa mHelpDesk?

mHelpDesk es perfecto para empresas pequeñas y medianas, tanto establecidas como en crecimiento, que necesitan una mejor organización, acceso móvil y procesos de facturación y programación más eficientes.

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Opinones de mHelpDesk

Evaluación media

En general
4.3
Facilidad de uso
4.3
Atención al cliente
4.4
Funcionalidades
4.0
Relación calidad-precio
3.9

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
58%
4
25%
3
8%
2
3%
1
6%
Mark
Mark
CEO en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Our experience has been extremely positive. No other company would go this far for a customer.

5.0 hace 5 años

Comentarios: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Puntos a favor:

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Contras:

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Respuesta de mHelpDesk

hace 5 años

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Rita
GM en EE. UU.
Automatización industrial, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

mHelpDesk

4.0 hace 4 años

Comentarios: Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.

Puntos a favor:

I like that it is easy to use and was easy to setup. The flow of the customer account is good.

Contras:

I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.

Respuesta de mHelpDesk

hace 4 años

Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!

hussein
hussein
seals en Egipto
Usuario de Linkedin verificado
Producción de alimentos, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great program for organizing appointments

4.0 hace 2 semanas Nuevo

Puntos a favor:

Great software and sending text message alerts to new potential clients was a great feature."Useful that helps us on a daily basis keep track of our estimates and appointments.It was very easy for our employees to use

Contras:

It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.

Miles
Owner en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Functional and reliable product with ZERO updates

3.0 hace 2 años

Comentarios: It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Puntos a favor:

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Contras:

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

Manu
Founder en India
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Good CRM with many features

5.0 hace 2 meses Nuevo

Puntos a favor:

Good CRM with many features to completely handle the business

Contras:

Need time to understand how it works, should be more user friendly.