¿Qué es Tigerpaw Software?

Esta solución única y todo en uno combina las mejores funciones de una solución de herramientas PSA, una sólida solución CRM y una solución de software BPM en una plataforma que proporciona visibilidad, coordinación y control completos de todos los aspectos de tu negocio. Con Tigerpaw One, cada empleado, desde el CEO hasta el técnico de campo y desde el jefe de ventas y marketing hasta el representante del servicio de atención al cliente, tendrá las herramientas y los recursos que necesita para ser más productivo.

¿Quién usa Tigerpaw Software?

Proveedores de servicios B2B que venden, supervisan y dan servicio a software, computadoras y otros equipos en sectores como A/V, TI, telefonía y POS hasta equipos médicos y máquinas ATM.

¿Dónde se puede implementar Tigerpaw Software?

Basado en la nube
Entorno local

Sobre el proveedor

  • Tigerpaw Software
  • Fundada en 1984

Asistencia de Tigerpaw Software

  • Asistencia telefónica
  • Chat

Países disponibles

Australia, Canadá, Estados Unidos

Idiomas

inglés

Sobre el proveedor

  • Tigerpaw Software
  • Fundada en 1984

Asistencia de Tigerpaw Software

  • Asistencia telefónica
  • Chat

Países disponibles

Australia, Canadá, Estados Unidos

Idiomas

inglés

Imágenes y vídeos de Tigerpaw Software

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Vídeo de Tigerpaw Software
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Comparar el precio de Tigerpaw Software con productos similares

Tigerpaw Software

Tigerpaw Software

US$110.00/mes
Versión gratuita
Prueba gratis
US$50.00/mes
Versión gratuita
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Sin información del proveedor sobre los precios
Versión gratuita
Prueba gratis
US$65.00/mes
Versión gratuita
Prueba gratis

Funciones de Tigerpaw Software

  • Acceso móvil
  • Alertas y notificaciones
  • Arrastrar y soltar
  • Base de datos de contactos
  • CRM
  • Catálogo de servicios
  • Cobro de pagos en el terreno
  • Creación de informes/análisis
  • Facturación
  • Firma electrónica
  • Gestión de carteras
  • Gestión de contratos o licencias
  • Gestión de documentos
  • Gestión de expediciones
  • Gestión de incidentes
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Gestión de proyectos
  • Gestión de recursos
  • Gestión de recursos informáticos
  • Gestión de tickets
  • Gestión de órdenes de compra
  • Gestión del conocimiento
  • Herramientas de colaboración
  • Historial de servicios
  • Monitorización y gestión remota
  • Optimización de inventario
  • Portal de autoservicio
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento de tiempo en línea
  • Seguimiento horas/gastos

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Opinones de Tigerpaw Software

Evaluación media

En general
3.7
Facilidad de uso
3.6
Atención al cliente
3.6
Funcionalidades
3.8
Relación calidad-precio
3.6

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
46%
4
23%
3
11%
2
2%
1
19%
Tricia
Tricia
General Manager en EE. UU.
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Really flexible

5.0 hace 4 años

Puntos a favor:

I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable.

Contras:

Reporting. I can get customized reports created, but I would like to be able to design and create my own reports more easily.

Usuario verificado
Director Of Operations / Lead Systems Tech en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great CRM Software

4.0 hace 3 años

Puntos a favor:

I love that this is an all in one solution for your business. It allows you to maintain inventory, create price-book items, quoting, input service orders, invoice clients, manage purchase orders along with a ton of other features. once of the best things is the service orders where technicians can login and add a service order. in here they can type up their notes, add in time logs, attach expense logs and items serviced. it allows you to basically keep track of client inventory and the age of client items. The reporting functionality along with the other functions are completely customization to each individual organization.

Contras:

the only issue with this software that when you try to email a quote, invoice, service order or other document through the software, the client will sometimes receive it as a winmail.dat file instead of a PDF file. this is due to the PDF converter in the software not completing the conversion correctly even though it looks like it created the PDF successfully. but this does not happen all the time.

renaud
CCO en EE. UU.
Dispositivos médicos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great for field service

3.0 hace 2 meses

Comentarios: Overall average experience due to the lack of versatiliy and add on use as a CRM system, the mobile app was rudimentary. We moved away from Tigerpaw after a few years.

Puntos a favor:

Great software to manage field service activities for smaller team. We had a team of 15 using it without issues

Contras:

It is not a very good tool for CRM outside service. We used it for a while as a sales CRM system, but it was not a great solution

Richard
CEO | Founder en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Tigerpaw success for 18 years

4.0 hace 5 años

Comentarios: I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way. In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process. Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.

Puntos a favor:

- All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm - The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel). No SQL dev needed; no Crystal dev needed. Just all your info with cool calculations, drill-downs, and filters. Simply awesome - Automatic synchronization with QuickBooks. No export/import files or juggling data around. It just synchronizes our Tigerpaw data right to QuickBooks - Excellent workflow engine. Love this feature. Keeps our sales and technical teams in-the-know. If something is taking too long, getting too old, or amassing too much time, Tigerpaw tells us. It also alerts us about warranty expirations, software license renewals, carrier contracts, even sales tax certificates...long before they expire. - Connect pretty much any way you want. Use your desktop, use the web interface, use the mobile interface...Tigerpaw is everywhere on every device all the time. - Automatic contract and agreement invoicing. As an MSP, this is crucial for operation. Contracts and agreements automatically invoice and process credit cards for us. Huge time savings - Time sheets. I've seen other systems and no one has anything quite like it. Check the availability, utilization, and billable time for techs in a single view. Great for finding gaps in billable times. Wonderful for techs to make sure they are hitting the mark. - They listen. Perhaps the most important thing! Contacting Tigerpaw with suggestions or reaching to support is a positive experience handled by thoughtful people that actually use the software each and every day.

Contras:

- Some things take a few more mouse clicks than we prefer. - The interface needs a bit of love - More partnerships and tie-ins would send help and would send the product into orbit.

Edward
Materials/Project Manager en EE. UU.
Consultoría de gestión, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Phenomenal Customer Service

4.0 hace 4 años

Comentarios: It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.

Puntos a favor:

I was hired to implement the software, then head up materials management. The service techs that I have dealt with have been extremely knowledgeable not only about their software, but also about how to implement it properly for my company. They have the patience to get into my system, walk me through how to set it up, the tables necessary, and the implications each answer will have and how to choose the best option. I greatly appreciate their patience.

Contras:

Only once out of about a hundred calls did they not respond in a timely manner, that's far better that any organization I have had to use prior to Tigerpaw.