--- description: ¿Qué piensan los usuarios de IFS assyst? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de IFS assyst gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IFS assyst - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para servicios informáticos](/directory/30672/it-service/software) > [IFS assyst](/software/6742/assyst) # IFS assyst Canonical: https://www.capterra.do/software/6742/assyst > La solución de software de gestión de servicios de TI basada en las mejores prácticas más avanzada del mundo. > > Veredicto: 4 usuarios lo han valorado con **3.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa IFS assyst? El software ITSM para empresas de Axioss, assyst, está diseñado específicamente para transformar negocios con más de 150 en TI, desde centros de costos centrados en la tecnología hasta equipos de atención al cliente rentables centrados en la empresa. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.5/5** | 4 Opiniones | | Facilidad de uso | 3.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 3.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Axios Systems - **Constitución**: 1988 ## Contexto comercial - **Precio de partida**: GBP 15,000.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Reino Unido ## Funcionalidades - Alerts/Escalation - Base de datos de clientes - Catálogo de servicios - Control/Acceso remoto - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de configuración - Gestión de contratos o licencias - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de problemas - Gestión de proveedores - Gestión de recursos informáticos - Gestión de tickets - Gestión de tickets de soporte - Gestión de versiones - Gestión del cambio - Macros y modelos de respuestas - Portal de autoservicio - Seguimiento de activos - Seguimiento de costes - Seguimiento de la conformidad ## Opciones de asistencia - Asistencia 24/7 ## Categoría - [Software para servicios informáticos](https://www.capterra.do/directory/30672/it-service/software) ## Categorías relacionadas - [Software para servicios informáticos](https://www.capterra.do/directory/30672/it-service/software) - [Software de service desk](https://www.capterra.do/directory/31027/service-desk/software) - [Software para gestión informática](https://www.capterra.do/directory/10001/it-management/software) - [Software de gestión de activos informáticos](https://www.capterra.do/directory/30077/it-asset-management/software) - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) ## Alternativas 1. [Vivantio](https://www.capterra.do/software/132880/vivantio) — 4.3/5 (178 reviews) 2. [SysAid](https://www.capterra.do/software/107225/sysaid) — 4.5/5 (511 reviews) 3. [SolarWinds Service Desk](https://www.capterra.do/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) 4. [OTRS](https://www.capterra.do/software/127284/otrs) — 4.4/5 (96 reviews) 5. [ServiceTonic](https://www.capterra.do/software/112516/servicetonic) — 4.5/5 (2 reviews) ## Opiniones ### "ITSM tool" — 5.0/5 > **Marco** | *19 de abril de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy of use, features, ROI, fast implementation, Quick win > > **Puntos en contra**: Graphics could be improved, lots of clicks > > Very happy, easy to configure and use ----- ### "Great system, easy to learn and use." — 4.0/5 > **Susan** | *19 de abril de 2016* > > We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations. We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other. We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst. ----- ### "Extremely powerful software, but not without its quirks" — 3.0/5 > **Usuario verificado** | *23 de mayo de 2018* | Seguridad pública | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The primary strength of assyst is the very thorough and well developed platform that it is built on to assist in automation or application development. After being an admin for several years, I am grateful for the extensive documentation that is available on the vendor's wiki. The integrations that are available for extending the base functionality are excellent and have enabled us to create some powerful automations to streamline some of our business processes. The tools they have to develop features within the app itself (particularly the customizer and the process designer) while a bit clunky are also very powerful tools that enable us to easily customize the software to meet the needs of our various clients. Building out the self service module has allowed our organization to realize significant time savings for our helpdesk staff. > > **Puntos en contra**: While very powerful, I've also found it to be very quirky, and even quite buggy. Our team has discovered several confirmed bugs over the years, some of which have been fixed, others have not. Additionally, there are some features that seem like a no brainer to have included, but are not present, forcing us to come up with unusual and confusing workarounds to solve what seems like a simple need. We spend a non-trivial amount of time on these things, and trying to find ways to work around the design of the application to meet our business needs, when it really seems that some of these things should have been baked in from the beginning. Additionally, we've seen increased instability in the software since upgrading to the latest service pack several months ago. Fortunately, the support team has been pretty helpful, but these frustrations eat up our time and hold us back, preventing from further developing the platform to meet the demands of our organization. ----- ### "Assyst Did Not Satisfy Our Needs, So We Switched to ServiceNow" — 2.0/5 > **Chris** | *26 de diciembre de 2021* | Educación superior | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: I did not like this software at all and was glad we made the switch to ServiceNow. It was easy to enter tickets into the system, but all other functions were lacking. > > **Puntos en contra**: Outdated user interface, very challenging to learn and use, the way the information was presented was confusing, no meaningful reporting. > > Help Desk Management, configuration management, knowledge base repository -- all were very challenging to use. ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/6742/assyst) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Datos estructurados