--- description: ¿Qué piensan los usuarios de SmartSurvey? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SmartSurvey gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSurvey - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/30092/survey/software) > [SmartSurvey](/software/57112/smartsurvey) # SmartSurvey Canonical: https://www.capterra.do/software/57112/smartsurvey Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.do/software/57112/smartsurvey?page=2) > SmartSurvey es una solución de encuestas online que ayuda a cualquier persona a crear encuestas, recopilar datos y analizar resultados. > > Veredicto: 114 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SmartSurvey? Académicos, consultores, empresas, multinacionales, gobierno, sector público, organizaciones sin ánimo de lucro ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 114 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SmartSurvey - **Ubicación**: Tewkesbury, RU - **Constitución**: 2010 ## Contexto comercial - **Precio de partida**: GBP 0.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, Finlandia, India, Islandia, Japón, México, Noruega, Reino Unido, Suecia ## Funcionalidades - Análisis de sentimientos - Análisis de tendencias - Análisis estadístico - Análisis visual - Arrastrar y soltar - Benchmarking - Biblioteca de preguntas - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Creación y diseño de formularios - Creador de encuestas - Distribución multicanal - Encuesta móvil - Encuestas y comentarios - Estructura de encuesta NPS - Estudios de pulso - Formularios personalizables - Gestión de comentarios - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de formularios - Gestión de la experiencia del cliente - Gestión de modelos - Gestión del panel - Herramientas de análisis de datos - Importación y exportación de datos - Lógica condicional - Lógica de exclusión - Marketing por correo electrónico - Mensajería SMS - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Personalización de URL - Preguntas personalizables - Rama de preguntas - Recolección de respuestas sin conexión - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de la participación - Third-Party Integrations - Visualización de datos - Workflow Automation ## Integraciones (en total: 3) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para encuestas](https://www.capterra.do/directory/30092/survey/software) ## Categorías relacionadas - [Software para encuestas](https://www.capterra.do/directory/30092/survey/software) - [Generador de formularios](https://www.capterra.do/directory/33235/form-builder/software) - [Software para elecciones](https://www.capterra.do/directory/31220/polling/software) - [Software NPS](https://www.capterra.do/directory/32075/nps/software) - [Soluciones de motivación para empleados](https://www.capterra.do/directory/30817/employee-engagement/software) ## Alternativas 1. [SurveyMonkey](https://www.capterra.do/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 2. [Trustpilot](https://www.capterra.do/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [Jotform](https://www.capterra.do/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 4. [ReputationStacker](https://www.capterra.do/software/160682/reputationstacker) — 4.9/5 (59 reviews) 5. [Typeform](https://www.capterra.do/software/137289/typeform) — 4.7/5 (982 reviews) ## Opiniones ### "Easy to use product, with great customer service" — 4.0/5 > **Suzanne** | *14 de noviembre de 2017* | Propiedad inmobiliaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt. > > **Puntos en contra**: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. > > High quality surveys are straightforward to put together and send to a large number of people. ----- ### "Good customer experience" — 5.0/5 > **Annabel** | *18 de septiembre de 2020* | Servicios jurídicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy. > > **Puntos en contra**: Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account. > > very useful for global or in house company surveys ----- ### "SmartSurvey does not meet design requirements." — 3.0/5 > **Allison** | *26 de junio de 2018* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status. > > **Puntos en contra**: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention. ----- ### "Easy Survey to run" — 5.0/5 > **Melissa** | *7 de octubre de 2020* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The survey was easy to use and the results were easy to analyse > > **Puntos en contra**: There is nothing I can say which I didn't like. It was just what I wanted ----- ### "Quick to start, good support, but it can also take some time to figure out all the details" — 5.0/5 > **Nicholas** | *1 de noviembre de 2017* > > **Puntos a favor**: I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product. I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population. I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this. While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. > > **Puntos en contra**: One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.do/software/57112/smartsurvey?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/57112/smartsurvey) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados