---
description: ¿Qué piensan los usuarios de Genesis Call Accounting & Tracking? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Genesis Call Accounting & Tracking gracias a Capterra República Dominicana.
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title: Genesis Call Accounting & Tracking - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Software de contabilidad de llamadas](/directory/30083/call-accounting/software) > [Genesis Call Accounting & Tracking](/software/37469/genesis-call-accounting)

# Genesis Call Accounting & Tracking

Canonical: https://www.capterra.do/software/37469/genesis-call-accounting

> Software de recuento de llamadas para organizaciones de todos los tamaños, sitios únicos o múltiples, empresas en general, profesionales u hoteles/moteles.
> 
> Veredicto: 2 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.0/5** | 2 Opiniones |
| Facilidad de uso | 4.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 5.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 5.0/5 | Basado en las opiniones generales |
| Funcionalidades | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Genesis Systems

## Contexto comercial

- **Precio de partida**: US$29.00
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop)
- **Países disponibles**: Canadá

## Funcionalidades

- Análisis de costes
- Creación de informes entrantes
- Creación de informes por extensión
- Creación de informes salientes
- Duración de llamada
- Gestión de llamadas perdidas
- Identificador de llamadas
- Registro de llamadas
- Registro de personas que han respondido
- Seguimiento/Análisis de uso
- Supervisión de llamadas

## Opciones de asistencia

- Asistencia 24/7
- Chat

## Categoría

- [Software de contabilidad de llamadas](https://www.capterra.do/directory/30083/call-accounting/software)

## Alternativas

1. [Microcall](https://www.capterra.do/software/128915/microcall) — 4.6/5 (18 reviews)
2. [CloudTalk](https://www.capterra.do/software/182004/cloudtalk) — 4.4/5 (268 reviews)
3. [PhoneBurner](https://www.capterra.do/software/134672/phoneburner) — 4.8/5 (176 reviews)
4. [CASH+ Call Accounting Software](https://www.capterra.do/software/16984/cash-call-accounting-software) — 4.9/5 (38 reviews)
5. [Infortel Select](https://www.capterra.do/software/24380/infortel-select) — 4.8/5 (8 reviews)

## Opiniones

### "It Has Potential" — 3.0/5

> **Usuario verificado** | *7 de diciembre de 2018* | Seguros | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: We switched from hard phones to Genesys desktop smartphone and I will say the transition wasn't easy. Understanding the nuances of a desktop phone software was a little challenging and even still it takes patience and a little training. I will say from a daily user perspective that transfering and conferencing calls  are much easier on this platform than any other that I have come across. For leadership, it also gives them an opportunity to speak with a rep via the whisper feature if they are new or need help. This whisper will be heard by the representative but not by the customer. This makes for great coaching and issue de-escalations
> 
> **Puntos en contra**: The only issue I come across is dialing out to customers can be tricky. Sometimes you have to put a 1, 9 then 1, or nothing at all in front of a number to dial out which can be time consuming for customer service reps.
> 
> Genesys gives companies an opportunity to have a flexible softphone and to cut the need for hard phones, which can ultimately cut down that particular expenditure.

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### "Easy to use call accounting" — 5.0/5

> **Rachael** | *14 de agosto de 2022* | Hospital y atención sanitaria | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: I liked how easy this was to learn how to use. Makes life easier.
> 
> **Puntos en contra**: The whole thing was easy to learn and use. I wouldn't change thing

## Enlaces

- [Ver en Capterra](https://www.capterra.do/software/37469/genesis-call-accounting)

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