--- description: ¿Qué piensan los usuarios de Squaretalk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Squaretalk gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para el control de calidad de centros de contacto](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.do/software/219046/squaretalk-matrix Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.do/software/219046/squaretalk-matrix?page=2) > Squaretalk es una versátil plataforma de comunicaciones en la nube que permite a tus equipos de ventas y asistencia trabajar con eficacia desde cualquier lugar. > > Veredicto: 127 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Squaretalk? Perfecto para centros de comunicación de BPO (externalización de procesos de negocio, por sus siglas en inglés) y grandes marcas con equipos de retención y ventas proactivos, comerciantes, agentes de telemarketing, investigadores de mercado, agentes de seguros, asesores financieros y muchos otros. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 127 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Squaretalk - **Constitución**: 2008 ## Contexto comercial - **Precio de partida**: US$25.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, francés, hebreo, inglés, italiano, árabe - **Países disponibles**: Albania, Alemania, Andorra, Arabia Saudita, Argelia, Armenia, Australia, Austria, Azerbaiyán, Bangladés, Baréin, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bután, Bélgica, Camboya, Canadá, Catar y 79 más ## Funcionalidades - Automated Attendant - Automatización de procesos empresariales - Chat y mensajería - Colaboración entre varios usuarios - Compromiso de clientes potenciales - Comunicación multicanal - Conferencias - Creación de informes de llamadas - Creación de informes/análisis - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Envío masivo de mensajes de texto - Extensiones virtuales - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de contactos - Gestión de contenidos - Gestión de la calidad - Gestión de listas - Gestión del pipeline de ventas - Gestión del rendimiento - Grabación - Grabación de texto de llamada - IA y aprendizaje automático - IVR - Identificador de llamadas - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Mensajería SMS - Mensajería bidireccional - Mensajería planificada - Métricas de rendimiento - PBX - Panel de actividades - Personalización - Planificación de campañas - Procesamiento de lenguaje natural - Programación de campañas - Registro de llamadas - Respuestas automáticas - Seguimiento de llamadas - Supervisión KPI - Transcripción de llamadas - Transferencias/enrutamiento - VoIP - Workflow Automation … y 26 características más ## Integraciones (en total: 7) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para el control de calidad de centros de contacto](https://www.capterra.do/directory/33415/contact-center-quality-assurance/software) ## Categorías relacionadas - [Software para el control de calidad de centros de contacto](https://www.capterra.do/directory/33415/contact-center-quality-assurance/software) - [Asistente virtual](https://www.capterra.do/directory/33535/virtual-assistant/software) - [Software de marcador predictivo](https://www.capterra.do/directory/30597/predictive-dialer/software) - [Software para llamadas automáticas](https://www.capterra.do/directory/30999/auto-dialer/software) - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) ## Alternativas 1. [Ringover](https://www.capterra.do/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.do/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.do/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.capterra.do/software/136728/Readymode) — 4.6/5 (145 reviews) ## Opiniones ### "A solid communication platform once you get used to it" — 4.0/5 > **Furkan** | *8 de septiembre de 2026* | Diseño | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: What I like most about Squaretalk is that it brings most of the communication workflow into one place. Call management is strong, and features like routing, call monitoring and contact management make it much easier to handle both incoming and outgoing conversations as a team. I also like having email and messaging options closer to the calling workflow instead of constantly switching between different tools. Once the basic setup is complete, the interface is fairly easy to use and the overall value for money is good for the amount of functionality included. > > **Puntos en contra**: There is a learning curve when you first start using the more advanced call and administration features. Basic daily tasks are straightforward, but some settings take time to understand if you have not worked with a cloud contact center before. I have also come across a few small performance or navigation annoyances that could be smoother. They have not seriously affected my work, but the admin experience could still be more polished. > > Overall, my experience with Squaretalk has been positive. It gives the team a more structured way to manage calls and customer communication, and the real-time visibility into activity is especially useful when several people are handling conversations at the same time. Phone support and onboarding are also valuable when dealing with more technical settings, because the platform has more depth than it first appears. I like the combination of call management, email and messaging features, and I think the pricing is reasonable compared with heavier enterprise contact center solutions. It is not completely effortless to learn, but once you understand the workflow it becomes a reliable tool for day-to-day communication. ----- ### "Reliable calling platform with great support" — 5.0/5 > **Tarun** | *29 de septiembre de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. > > **Puntos en contra**: The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. > > Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 de mayo de 2019* | Logística y cadena de suministro | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Puntos en contra**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Simple and reliable for student course pitching & support calls" — 5.0/5 > **Shivam** | *22 de septiembre de 2026* | Aprendizaje en línea | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out > > **Puntos en contra**: I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me > > My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short \& anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. ----- ### "A Straightforward Way to Keep Calls Organized" — 4.0/5 > **Ayush** | *27 de septiembre de 2026* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like that Squaretalk keeps calling and communication features in one place without making the interface feel too complicated. Call management is straightforward, and it is easy to check call activity and handle day-to-day conversations. The overall setup also felt fairly simple, so it did not take much time to get comfortable using the main features. > > **Puntos en contra**: Some parts of the interface could be a little more intuitive, especially when trying to find certain settings for the first time. I also noticed that a few features take some time to understand properly. These were minor issues for me and did not affect the main calling functionality. > > My overall experience with Squaretalk has been positive. I found it useful for managing calls and keeping communication more organized. The platform is fairly easy to learn, performs reliably for regular use, and provides the main tools needed without feeling overly complicated. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.do/software/219046/squaretalk-matrix?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/219046/squaretalk-matrix) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados