--- description: ¿Qué piensan los usuarios de ProProfs Knowledge Base? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ProProfs Knowledge Base gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Knowledge Base - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [ProProfs Knowledge Base](/software/200137/proprofs-knowledge-base) # ProProfs Knowledge Base Canonical: https://www.capterra.do/software/200137/proprofs-knowledge-base Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/200137/proprofs-knowledge-base?page=2) > El software ProProfs Knowledge Base es ideal para crear una base de conocimientos, preguntas frecuentes, sitios de ayuda, documentación, manuales de usuario y más. > > Veredicto: 28 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ProProfs Knowledge Base? El software ProProfs Knowledge Base está diseñado para negocios pequeños y medianos, así como para grandes empresas, que operan en distintos sectores. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 28 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ProProfs - **Constitución**: 2008 ## Contexto comercial - **Precio de partida**: US$79.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Estados Unidos, India, Japón, México, Reino Unido ## Funcionalidades - Análisis de texto - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Búsqueda de texto completo - Búsqueda/filtro - Cartografía de relaciones - Catalog Management - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Edición de texto - Editor de texto enriquecido - Encuestas y comentarios - Estructura de encuesta NPS - Gestión de SEO - Gestión de comentarios - Gestión de contenidos - Gestión de credenciales - Gestión de documentación - Gestión de encuestas y sondeos - Gestión de la base de conocimiento - Gestión de los comentarios negativos - Gestión de recursos informáticos - Gestión de usuarios - Gestión del conocimiento - Herramientas de colaboración - Modelos - Modelos personalizables - Panel de comunicaciones - Portal de autoservicio - Recopilación de datos multicanal - Seguimiento de activos de TI - Seguimiento de cambios - Third-Party Integrations - Varios idiomas - Visualización de datos ## Integraciones (en total: 14) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) - [Software de gestión de experiencia del cliente](https://www.capterra.do/directory/30671/customer-experience/software) - [Software de base de conocimientos](https://www.capterra.do/directory/32454/knowledge-base/software) - [Software de documentación de TI](https://www.capterra.do/directory/33755/it-documentation/software) ## Alternativas 1. [Document360](https://www.capterra.do/software/177031/document360) — 4.7/5 (290 reviews) 2. [Yonyx](https://www.capterra.do/software/130406/agi-self-service) — 4.7/5 (256 reviews) 3. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Bitrix24](https://www.capterra.do/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Opiniones ### "Accessible and Secure Knowledge Base" — 5.0/5 > **Uttam Kumar** | *23 de agosto de 2023* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Puntos en contra**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Usuario verificado** | *9 de enero de 2020* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Puntos en contra**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22 de agosto de 2021* | Servicios jurídicos | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Puntos en contra**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Usuario verificado** | *11 de junio de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Puntos en contra**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- ### "With Contextual Help, user experience has improved a lot\!" — 5.0/5 > **Deepak** | *26 de septiembre de 2023* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. > > **Puntos en contra**: While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. > > We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/200137/proprofs-knowledge-base?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/200137/proprofs-knowledge-base) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados