--- description: ¿Qué piensan los usuarios de Refiner? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Refiner gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/30092/survey/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.do/software/192855/refiner Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/192855/refiner?page=2) > Herramienta de encuestas de clientes y comentarios de usuarios para empresas de SaaS impulsadas por datos > > Veredicto: 9 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Refiner? Refiner es una herramienta de encuestas de clientes y comentarios de usuarios diseñada específicamente para empresas de SaaS B2B impulsadas por datos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 9 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funcionalidades | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Refiner - **Ubicación**: Paris, Francia - **Constitución**: 2019 ## Contexto comercial - **Precio de partida**: US$99.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, portugués - **Países disponibles**: Alemania, Andorra, Argentina, Australia, Austria, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Colombia, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Filipinas y 28 más ## Funcionalidades - Análisis de tendencias - Análisis visual - Biblioteca de preguntas - Comentarios anónimos - Distribución multicanal - Encuesta móvil - Estructura de encuesta CES - Estructura de encuesta CSAT - Estructura de encuesta NPS - Formularios personalizables - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Importación y exportación de datos - Lógica de exclusión - Modelos personalizables - Personalización de URL - Preguntas personalizables - Rama de preguntas - Segmentación - Segmentación de clientes - Seguimiento de la participación - Supervisión de quejas - Third-Party Integrations ## Integraciones (en total: 22) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Make - Mixpanel - Pipedrive … y 7 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software para encuestas](https://www.capterra.do/directory/30092/survey/software) ## Categorías relacionadas - [Software para encuestas](https://www.capterra.do/directory/30092/survey/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.do/directory/30541/customer-satisfaction/software) - [Software NPS](https://www.capterra.do/directory/32075/nps/software) ## Alternativas 1. [SurveyMonkey](https://www.capterra.do/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 2. [Trustpilot](https://www.capterra.do/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [ReputationStacker](https://www.capterra.do/software/160682/reputationstacker) — 4.9/5 (59 reviews) 4. [Jotform](https://www.capterra.do/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 5. [Typeform](https://www.capterra.do/software/137289/typeform) — 4.7/5 (982 reviews) ## Opiniones ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 de julio de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Puntos en contra**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "A nice In-App survey platform" — 5.0/5 > **Juan** | *21 de septiembre de 2026* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The reaction to our specific needs. When we started to use Refiner and we missed a functionality from previous service (Delighted), Refiner team response to us so fast about when they would have that feature available. They accomplished that. Refiner is easy to configure too. > > **Puntos en contra**: Maybe, we would like more custom options to get metrics about our surveys. We would like to automate most of we can to send more custom email reports and metrics to our internal stakeholders. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 de marzo de 2026* | Propiedad inmobiliaria | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Puntos en contra**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 de noviembre de 2022* | Ingeniería civil | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Puntos en contra**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 de noviembre de 2025* | Desarrollo de programas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Puntos en contra**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/192855/refiner?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/192855/refiner) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados