--- description: ¿Qué piensan los usuarios de Artera? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Artera gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Artera - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de comunicación con el paciente](/directory/31085/patient-engagement/software) > [Artera](/software/184191/well) # Artera Canonical: https://www.capterra.do/software/184191/well Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/184191/well?page=2) > WELL conecta a las organizaciones de atención médica con sus pacientes de la manera que prefieran: por mensaje de texto, correo electrónico, teléfono o chat. > > Veredicto: 25 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Artera? WELL es una destacada solución de mensajería de pacientes para sistemas de atención médica empresariales. Entre sus clientes se incluyen importantes organizaciones, como Cedars-Sinai, Memorial Care, Houston Methodist y NYU Langone. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 25 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funcionalidades | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Artera - **Ubicación**: Santa Barbara, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio de partida**: US$15,000.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - Citas recurrentes - Comunicación bidireccional - Confirmations/Reminders - Conforme con HIPAA - Cuestionarios de pacientes - Email Reminders - Formación de los pacientes - Gestión de planes de cuidado - Portal de los pacientes - Programación de citas - Recordatorios de llamadas - Reprogramación ## Integraciones (en total: 6) - Clarity Wave - Epic - Fountain - MEDITECH Expanse - NextGen Office - Oracle Health Ambulatory Suite ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de comunicación con el paciente](https://www.capterra.do/directory/31085/patient-engagement/software) ## Categorías relacionadas - [Software de comunicación con el paciente](https://www.capterra.do/directory/31085/patient-engagement/software) - [Software de recordatorios de citas](https://www.capterra.do/directory/30997/appointment-reminder/software) ## Alternativas 1. [Weave](https://www.capterra.do/software/141842/weave) — 4.3/5 (668 reviews) 2. [Acuity Scheduling](https://www.capterra.do/software/128285/acuity-scheduling) — 4.8/5 (5741 reviews) 3. [Goldie](https://www.capterra.do/software/1036086/goldie) — 4.8/5 (1129 reviews) 4. [ClinicSense](https://www.capterra.do/software/178722/clinicsense) — 4.8/5 (648 reviews) 5. [GoReminders](https://www.capterra.do/software/154785/goreminders) — 4.8/5 (255 reviews) ## Opiniones ### "Excellent tool" — 5.0/5 > **Jon** | *4 de diciembre de 2019* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it\! > > **Puntos en contra**: When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small. > > We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software. ----- ### "Great Communications Tool/Great Support" — 5.0/5 > **Joe** | *6 de noviembre de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations. > > **Puntos en contra**: Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application. > > So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R\&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients. ----- ### "Very handy" — 4.0/5 > **DENISE** | *10 de diciembre de 2019* | Práctica médica | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like that we can send messages directly to patients > > **Puntos en contra**: I did not find any negative or bad things about the software > > that the patients are confirmed three days in advance ----- ### "WELL app for physicians" — 5.0/5 > **ben** | *10 de diciembre de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call. > > **Puntos en contra**: the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available. > > any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant. ----- ### "WELL Review" — 5.0/5 > **Maggie** | *18 de noviembre de 2019* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use. 2. It allows us to use survey numbers and comments to know where training is needed in areas of concern. 3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and > > **Puntos en contra**: Would like it if a program could be added for patients to self schedule. > > We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/184191/well?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/184191/well) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados