---
description: ¿Qué piensan los usuarios de Malcolm!? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Malcolm! gracias a Capterra República Dominicana.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Malcolm! - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Software de portal del empleado](/directory/14/portal/software) > [Malcolm\!](/software/181117/malcolm)

# Malcolm\!

Canonical: https://www.capterra.do/software/181117/malcolm

Página: 1 de 3\
Siguiente: [Página siguiente](https://www.capterra.do/software/181117/malcolm?page=2)

> Responde a las preguntas frecuentes de los clientes y crea viajes web para las tareas comunes.
> 
> Veredicto: 36 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Malcolm\!?

Está dirigido a empresas y organizaciones grandes y pequeñas de todo el mundo que comparten la pasión por mejorar la atención y la asistencia al cliente. Haz que tus clientes te amen con Malcolm\!

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.9/5** | 36 Opiniones |
| Facilidad de uso | 4.7/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.9/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.9/5 | Basado en las opiniones generales |
| Funcionalidades | 4.8/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Acknowledgement
- **Ubicación**: London, RU
- **Constitución**: 2003

## Contexto comercial

- **Precio de partida**: GBP 36.00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más

## Funcionalidades

- Arrastrar y soltar
- Automatización proceso/flujo de trabajo
- Búsqueda de texto completo
- Búsqueda/filtro
- Catalog Management
- Controles o permisos de acceso
- Creación de informes y estadísticas
- Creación de marca personalizable
- Creación y diseño de formularios
- Edición de texto
- Encuestas y comentarios
- Formularios personalizables
- Gestión de contenidos
- Gestión de documentos
- Gestión de formularios
- Gestión de la base de conocimiento
- Herramientas de colaboración
- Portal de autoservicio
- Portal de clientes
- Third-Party Integrations
- Uso compartido de archivos

## Integraciones (en total: 15)

- Asana
- Auth0
- Dropbox Business
- HubSpot CRM
- Jira
- Mailchimp
- Mailgun
- Memberstack
- Mews
- Slack
- Trello
- Twilio
- Zapier
- Zendesk Suite
- Zoho CRM

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Software de portal del empleado](https://www.capterra.do/directory/14/portal/software)

## Categorías relacionadas

- [Software de portal del empleado](https://www.capterra.do/directory/14/portal/software)
- [Software de automatización de formularios](https://www.capterra.do/directory/10023/forms-automation/software)
- [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software)

## Alternativas

1. [Confluence](https://www.capterra.do/software/136446/confluence) — 4.5/5 (3663 reviews)
2. [Microsoft SharePoint](https://www.capterra.do/software/1167/sharepoint) — 4.4/5 (5412 reviews)
3. [Notion](https://www.capterra.do/software/186596/notion) — 4.7/5 (2709 reviews)
4. [Guru](https://www.capterra.do/software/145390/guru) — 4.8/5 (639 reviews)
5. [Connecteam](https://www.capterra.do/software/153140/connecteam) — 4.6/5 (5058 reviews)

## Opiniones

### "Malcolm\! Saved us Time and Money" — 5.0/5

> **Antony** | *18 de julio de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm\! did it in an hour. The admin interface is really well designed, easy to use and looks great.
> 
> **Puntos en contra**: I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.
> 
> It has been really easy to join the service and to configure our workflow instances.  There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works\!

-----

### "A Modern Helpdesk Solution with Workflows" — 5.0/5

> **Hari** | *11 de octubre de 2020* | Software informático | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.
> 
> **Puntos en contra**: Integrations are a bit lacking and haven't really seen man updates  (publically).
> 
> Malcolm has been a pleasure to use and implement.

-----

### "Great software solution" — 4.0/5

> **Joe** | *8 de noviembre de 2021* | Entretenimiento | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Malcolm\! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy.
> 
> **Puntos en contra**: Tricky to alphabetically order content, but doable\!
> 
> Easy and enjoyable.

-----

### "Fantastic product for knowledge bases & Smart Questionnaires" — 5.0/5

> **Mark** | *27 de junio de 2022* | Agricultura | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website.
> 
> **Puntos en contra**: The storage space provided by default is perhaps a little on the small side.
> 
> We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions \& Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations.

-----

### "Love This tool\!" — 5.0/5

> **Selle** | *6 de octubre de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I love that I can segment faq’s and create widgets and embeds.
> 
> **Puntos en contra**: The full page ember doesn’t provide much flexibility.
> 
> Easy to use\!

-----

Página: 1 de 3\
Siguiente: [Página siguiente](https://www.capterra.do/software/181117/malcolm?page=2)

## Enlaces

- [Ver en Capterra](https://www.capterra.do/software/181117/malcolm)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.capterra.com.de/software/181117/malcolm> |
| de-AT | <https://www.capterra.at/software/181117/malcolm> |
| de-CH | <https://www.capterra.ch/software/181117/malcolm> |
| en | <https://www.capterra.com/p/181117/Malcolm/> |
| en-AE | <https://www.capterra.ae/software/181117/malcolm> |
| en-AU | <https://www.capterra.com.au/software/181117/malcolm> |
| en-CA | <https://www.capterra.ca/software/181117/malcolm> |
| en-GB | <https://www.capterra.co.uk/software/181117/malcolm> |
| en-IE | <https://www.capterra.ie/software/181117/malcolm> |
| en-IL | <https://www.capterra.co.il/software/181117/malcolm> |
| en-IN | <https://www.capterra.in/software/181117/malcolm> |
| en-NZ | <https://www.capterra.co.nz/software/181117/malcolm> |
| en-SG | <https://www.capterra.com.sg/software/181117/malcolm> |
| en-ZA | <https://www.capterra.co.za/software/181117/malcolm> |
| es | <https://www.capterra.es/software/181117/malcolm> |
| es-AR | <https://www.capterra.com.ar/software/181117/malcolm> |
| es-CL | <https://www.capterra.cl/software/181117/malcolm> |
| es-CO | <https://www.capterra.co/software/181117/malcolm> |
| es-CR | <https://www.capterra.co.cr/software/181117/malcolm> |
| es-DO | <https://www.capterra.do/software/181117/malcolm> |
| es-EC | <https://www.capterra.ec/software/181117/malcolm> |
| es-MX | <https://www.capterra.mx/software/181117/malcolm> |
| es-PA | <https://www.capterra.com.pa/software/181117/malcolm> |
| es-PE | <https://www.capterra.pe/software/181117/malcolm> |
| fr | <https://www.capterra.fr/software/181117/malcolm> |
| fr-BE | <https://fr.capterra.be/software/181117/malcolm> |
| fr-CA | <https://fr.capterra.ca/software/181117/malcolm> |
| fr-LU | <https://www.capterra.lu/software/181117/malcolm> |
| it | <https://www.capterra.it/software/181117/malcolm> |
| ja | <https://www.capterra.jp/software/181117/malcolm> |
| nl | <https://www.capterra.nl/software/181117/malcolm> |
| nl-BE | <https://www.capterra.be/software/181117/malcolm> |
| pt | <https://www.capterra.com.br/software/181117/malcolm> |
| pt-PT | <https://www.capterra.pt/software/181117/malcolm> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra República Dominicana","address":{"@type":"PostalAddress","addressLocality":"Ciudad de México","addressRegion":"CMX","postalCode":"CP 11000","streetAddress":"Boulevard Manuel Ávila Camacho no. 36, Piso 10 Col. Lomas de Chapultepec CP 11000 México, D.F"},"description":"Capterra República Dominicana ayuda a millones de usuarios a encontrar el software adecuado. Descubre opiniones, valoraciones, infografías y las listas más exhaustivas de software empresarial.","email":"info@capterra.do","url":"https://www.capterra.do/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.do/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Malcolm!","description":"Responde a las preguntas frecuentes de los clientes y crea viajes web para las tareas comunes. Malcolm! es potente, fácil de usar, rápido de implementar y tiene una excelente relación calidad-precio.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/21ed746a-def5-42aa-a870-399b1eae65a3.png","url":"https://www.capterra.do/software/181117/malcolm","@id":"https://www.capterra.do/software/181117/malcolm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.do/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":36},"offers":{"price":"36","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.do/software/181117/malcolm#faqs","@type":"FAQPage","mainEntity":[{"name":"¿Qué es Malcolm!?","@type":"Question","acceptedAnswer":{"text":"Responde a las preguntas frecuentes de los clientes y crea viajes web para las tareas comunes. Malcolm! es potente, fácil de usar, rápido de implementar y tiene una excelente relación calidad-precio.","@type":"Answer"}},{"name":"¿Quién usa Malcolm!?","@type":"Question","acceptedAnswer":{"text":"Está dirigido a empresas y organizaciones grandes y pequeñas de todo el mundo que comparten la pasión por mejorar la atención y la asistencia al cliente. Haz que tus clientes te amen con Malcolm!","@type":"Answer"}}]},{"@id":"https://www.capterra.do/software/181117/malcolm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software de portal del empleado","position":2,"item":"/directory/14/portal/software","@type":"ListItem"},{"name":"Malcolm!","position":3,"item":"/software/181117/malcolm","@type":"ListItem"}]}]}
</script>