--- description: ¿Qué piensan los usuarios de Zendesk Suite? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zendesk Suite gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.do/software/164283/zendesk Page: 1 / 164\ Siguiente: [Next page](https://www.capterra.do/software/164283/zendesk?page=2) > Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zendesk Suite? Desde empresas emergentes hasta compañías Fortune 500, más de 200 000 clientes confían en Zendesk para sus necesidades de asistencia al cliente. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.4/5** | 4066 Opiniones | | Facilidad de uso | 4.3/5 | Based on overall reviews | | Asistencia al cliente | 4.3/5 | Based on overall reviews | | Relación calidad-precio | 4.2/5 | Based on overall reviews | | Funcionalidades | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zendesk - **Ubicación**: San Francisco, EE. UU. - **Founded**: 2007 ## Commercial Context - **Precio de partida**: US$39.00 - **Modelo de precios**: (Prueba gratis) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000 - **Deployment & Platforms**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Available Countries**: Alemania, Australia, Austria, Brasil, Bélgica, Canadá, China, Dinamarca, España, Estados Unidos, Filipinas, Francia, India, Irlanda, Italia, Japón, México, Nueva Zelanda, Países Bajos, RAE de Hong Kong (China) and 5 more ## Funcionalidades - Asistencia al cliente - Base de datos de clientes - CRM - Catalog Management - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Contratación de personal - Creación de informes y estadísticas - Distribución automática de llamadas - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Formularios personalizables - Gestión de asignaciones - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de comentarios - Gestión de contactos - Gestión de contenidos - Gestión de encuestas y sondeos - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de tareas - Gestión de tickets - Gestión de versiones - Gestión del conocimiento - Gestión del pipeline de ventas - Grabación - Grabación de llamadas - Grabación de texto de llamada - Herramientas de colaboración - Historial de cliente - Historial de transcripciones/chat - Integración de telefonía informática - Mensaje de voz - Mensajería SMS - Modelos personalizables - Panel de actividades - Para el sector de los seguros - Participación del cliente - Portal de autoservicio - Recopilación de datos multicanal - Registro de llamadas - Seguimiento de activos - Seguimiento/Análisis de uso - Supervisión de llamadas - Supervisión de quejas ... and 59 more features ## Integrations (223 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Agile Central - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua ... and 208 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.do/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.do/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) - [Software de gestión de quejas](https://www.capterra.do/directory/30674/complaint-management/software) - [Herramientas de seguimiento de problemas](https://www.capterra.do/directory/30675/issue-tracking/software) ## Alternativas 1. 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[Tidio](https://www.capterra.do/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Usamos Zendesk hace 2 años y funciona correctamente" — 4.0/5 > **Gastón** | *18 de marzo de 2024* | Comercio minorista | Recommendation rating: 7.0/10 > > **Puntos a favor**: La facilidad de la integracion con nuestro ecommerce > > **Puntos en contra**: A veces el panel es engorroso, no es tan facil poder ver lo que los usuarios (personal) hace en su trabajo > > Es bueno para lo que vale, y para lo facil de su integracion ----- ### "Customer support ally" — 4.0/5 > **Freyxa** | *22 de mayo de 2025* | Comercio minorista | Recommendation rating: 9.0/10 > > **Puntos a favor**: I really like this in one of my experiences with retail support, but I was able to work with emails, SMS, and life chat, and it was really efficient, user-friendly, and everything was organized > > **Puntos en contra**: I am going to be 100% honest identify anything that I didn’t like about these so for specific because I found it to have everything on display and everything to be usable > > My over experience was really good. It made my job easier, made my experience with the software, and the company itself a lot more bearable. ----- ### "Zendesk if a very complete software for customer service and IT" — 5.0/5 > **Malkiel** | *30 de diciembre de 2024* | Comercio mayorista | Recommendation rating: 10.0/10 > > **Puntos a favor**: What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and ecosystem. > > **Puntos en contra**: The chat service service to use for customer service, we had to use a different CRM for the chat service. > > The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores, tickets for IT, and much more. it was an Excellent service. ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 de diciembre de 2025* | Tecnología y servicios de la información | Recommendation rating: 9.0/10 > > **Puntos a favor**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Puntos en contra**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 de julio de 2025* | Formación profesional y coaching | Recommendation rating: 10.0/10 > > **Puntos a favor**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Puntos en contra**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- Page: 1 / 164\ Siguiente: [Next page](https://www.capterra.do/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.do/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data