--- description: ¿Qué piensan los usuarios de Alcea Helpdesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Alcea Helpdesk gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea Helpdesk - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de seguimiento de problemas](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) # Alcea Helpdesk Canonical: https://www.capterra.do/software/163894/fit-helpdesk > FIT HelpDesk es un sistema de seguimiento completo que incluye seguimiento de problemas, base de conocimientos, y seguimiento de contratos y oportunidades. > > Veredicto: 3 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Alcea Helpdesk? FIT HelpDesk es ideal para las empresas que tienen la obligación de realizar un seguimiento de los elementos informados, tanto internos como externos, y ayuda a mejorar la atención al cliente, así como a aumentar el rendimiento de tu equipo de asistencia interno. Esta solución asequible es perfecta para la pequeña y mediana empresa. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 3 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funcionalidades | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Alcea Technologies - **Ubicación**: Ottawa, Canadá - **Constitución**: 1997 ## Contexto comercial - **Precio de partida**: CAD 20.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Argentina, Australia, Austria, Brasil, Bélgica, Canadá, Chequia, Chile, Colombia, Costa Rica, Dinamarca, Ecuador, Emiratos Árabes Unidos, Eslovenia, España, Estados Unidos, Finlandia, Francia, Grecia y 22 más ## Funcionalidades - Alerts/Escalation - Gestión de la base de conocimiento ## Opciones de asistencia - Chat ## Categoría - [Herramientas de seguimiento de problemas](https://www.capterra.do/directory/30675/issue-tracking/software) ## Alternativas 1. [Jira](https://www.capterra.do/software/19319/jira) — 4.4/5 (15314 reviews) 2. [GitHub](https://www.capterra.do/software/129067/github) — 4.8/5 (6155 reviews) 3. [JIRA Service Management](https://www.capterra.do/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.capterra.do/software/124981/freshdesk) — 4.5/5 (3409 reviews) ## Opiniones ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29 de enero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Puntos en contra**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1 de noviembre de 2017* > > **Puntos a favor**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Puntos en contra**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26 de enero de 2018* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Puntos en contra**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/163894/fit-helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados