--- description: ¿Qué piensan los usuarios de ClickHelp? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ClickHelp gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ClickHelp - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [ClickHelp](/software/163521/clickhelp) # ClickHelp Canonical: https://www.capterra.do/software/163521/clickhelp Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/163521/clickhelp?page=2) > Herramienta de base de conocimientos y documentación en línea. Admite trabajo en equipo, provisión de una fuente única de suministro, SSO, documentos protegidos con contraseña, exportación impresa... > > Veredicto: 19 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ClickHelp? Compañías de desarrollo de software de tamaño grande y mediano, que necesitan producir documentación de usuario de alta calidad en versiones en línea y sin conexión. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 19 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ClickHelp - **Ubicación**: Yerevan, Armenia - **Constitución**: 2010 ## Contexto comercial - **Precio de partida**: US$185.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Armenia, Australia, Canadá, Estados Unidos ## Funcionalidades - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Búsqueda de texto completo - Búsqueda/filtro - Controles o permisos de acceso - Creación de informes y estadísticas - Edición de texto - Gestión de contenidos - Gestión de documentación - Gestión de la base de conocimiento - Herramientas de colaboración - Modelos - Portal de autoservicio - Seguimiento de cambios - Third-Party Integrations ## Integraciones (en total: 13) - Bing Webmaster - Disqus - Google Analytics 360 - Google Search Console - Google Translate - Jotform - Lightbox - LiveChat - Microsoft Azure - Salesforce Sales Cloud - YouTube - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) - [Software de documentación de TI](https://www.capterra.do/directory/33755/it-documentation/software) ## Alternativas 1. [Google Drive](https://www.capterra.do/software/161425/drive) — 4.8/5 (28427 reviews) 2. [Microsoft SharePoint](https://www.capterra.do/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Microsoft 365](https://www.capterra.do/software/58688/microsoft-365) — 4.6/5 (14035 reviews) 4. [OneDrive](https://www.capterra.do/software/161304/onedrive) — 4.5/5 (12623 reviews) 5. [Google Workspace](https://www.capterra.do/software/168389/google-workspace) — 4.7/5 (17483 reviews) ## Opiniones ### "Best value, long term solution" — 5.0/5 > **Karen** | *28 de diciembre de 2023* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I reviewed 5 platforms, and chose ClickHelp because the features and cost made sense. I doubt we will ever need to move again, based on how powerful their solution is. > > **Puntos en contra**: The company took care if the one complaint I had which had to do with speed. They added servers closer and so we really have no complaints or wishes, at this point. > > They have always been responsive. We had some custom work done and it was delivered on time in and with in budget. ----- ### "Great Infrastructure" — 5.0/5 > **Eric** | *27 de junio de 2019* | Edición | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: • That this is an SaaS is so convenient for me. I've looked at other authoring tools in the last couple of years, even bought one that ended up sitting on the shelf because of the complexity of getting it off the ground. • Amount of functionality and customizability is fantastic. At first this can be slightly overwhelming; I wanted to get right into the "create my guide" mode, but how my org. is going to use ClickHelp required many hours of thinking, tinkering, and seeing how various projects would publish out to online and how I was going to set that up for the end user. Having all of the settings and ability to mod look and function, etc., has been great. • Customer service and support is stellar. Even when a problem is resolved, the team has written back to me because they're wanting to make sure, first, that it stayed resolved, and second, to ask a few follow-up questions about my incident in order to help them troubleshoot and ensure it doesn't happen to other customers as well. > > **Puntos en contra**: I would like templates that aren't as boxy as the six offered. I've used the templates as a starting point but in the end so heavily modified them that they're not at all what I started with. I would have liked something with an interface that feels more 2019 rather than have a web look/feel that's mid- to late aughts. But I can't have it all. > > It's been great. From my first communications with representative before purchasing (and then the many many questions I asked that were all responded to within a day or so) to my interaction with the help team, it's been fantastic. ----- ### "One of the best tools for product documentation" — 4.0/5 > **Supriya** | *7 de mayo de 2019* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc. I have been able to use different templates for different deliverables and have been able to increase user readability and retention. > > **Puntos en contra**: I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc. > > A great tool for creating content. ClickHelp also provides a way to create a landing page for your doc sets. If you are planning to move to another Help Authoring tool, do explore ClickHelp. ----- ### "Useful tool for basic technical writer documentation" — 4.0/5 > **Hana** | *16 de abril de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Accessibility: the fact that the tool is online means that it is reachable from any platform no matter where you are, which is a great advantage compared to other offline writing editors. - Structurality: the tool is nicely structural and well arranged - it is always clear where to go/what to click on depending on what the user wants - Plenty of features: the tool itself presents a plethora of features that would be otherwise done by extrenal/3rd party programs - such as editing of inserted images, tables, etc. - Great customer support: quick and helpful in their communication - Plenty of learning materials: even though it might not be clear at the beginning sometimes how to do what exactly there are plenty of learning tutorials which make your work easier and even teach you a few tricks > > **Puntos en contra**: There are some small things that could be improved (such as the size of the actual content writing window, TOC to the content writing table ratio, etc.), however, I would be just nit-picking at this point :). The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry :( > > Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool initially before being able to properly use it (which was made easy due to their tutorial videos). Their staff is very friendly, proactive, and efficient in communication, and I was glad that some of the improvements me any my colleagues have suggested were actually implemented in the newest Aurora Polaris release. I am also impressed by their blog full of useful and well-written articles, which have helped me a lot in my career. ----- ### "Super satisfied" — 5.0/5 > **Aryeh** | *4 de marzo de 2020* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ClickHelp is very easy to use, and the support is legendary. > > **Puntos en contra**: I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes. > > We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really\! ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/163521/clickhelp?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/163521/clickhelp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados