---
description: ¿Qué piensan los usuarios de Kaseya BMS? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Kaseya BMS gracias a Capterra República Dominicana.
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title: Kaseya BMS - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Programas de automatización de servicios profesionales](/directory/16/professional-services-automation/software) > [Kaseya BMS](/software/158273/kaseya-bms)

# Kaseya BMS

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> Kaseya BMS es una solución de gestión empresarial de última generación especialmente creada para ayudar a los departamentos de TI y MSP.
> 
> Veredicto: 29 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Kaseya BMS?

Departamentos de TI y MSP que desean mejorar sus procesos de gestión empresarial.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.1/5** | 29 Opiniones |
| Facilidad de uso | 4.2/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.1/5 | Basado en las opiniones generales |
| Funcionalidades | 3.8/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Kaseya
- **Ubicación**: Miami, EE. UU.
- **Constitución**: 2004

## Contexto comercial

- **Precio de partida**: US$35.00
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, India, Irlanda, Reino Unido

## Funcionalidades

- Alerts/Escalation
- Almacenamiento de documentos
- Base de datos de clientes
- CRM
- Comunicación multicanal
- Contabilidad
- Creación de informes para TI
- Creación de informes/análisis
- Enrutamiento automatizado
- Facturación
- Gestión de SLA (Service Level Agreement)
- Gestión de carteras
- Gestión de contactos
- Gestión de contratos o licencias
- Gestión de correo electrónico
- Gestión de documentos
- Gestión de flujos de trabajo
- Gestión de inventarios
- Gestión de problemas
- Gestión de proyectos
- Gestión de recursos
- Gestión de tareas
- Gestión de tickets
- Herramientas de colaboración
- Métricas de rendimiento
- Panel de comunicaciones
- Planificación de proyectos
- Presupuestos y estimaciones
- Priorización
- Programación
- Programación del mantenimiento
- Real-Time Monitoring
- Seguimiento de actividades
- Seguimiento de estado
- Seguimiento de gastos
- Seguimiento de interacciones
- Seguimiento del proyecto
- Seguimiento del tiempo
- Seguimiento horas/gastos
- Vista de Gantt/cronología

## Integraciones (en total: 1)

- QuickBooks Online Advanced

## Opciones de asistencia

- Preguntas frecuentes/foro
- Asistencia telefónica
- Chat

## Categoría

- [Programas de automatización de servicios profesionales](https://www.capterra.do/directory/16/professional-services-automation/software)

## Categorías relacionadas

- [Programas de automatización de servicios profesionales](https://www.capterra.do/directory/16/professional-services-automation/software)
- [Software CRM](https://www.capterra.do/directory/2/customer-relationship-management/software)
- [Software para gestión informática](https://www.capterra.do/directory/10001/it-management/software)
- [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software)
- [Herramientas para controlar tiempo y gastos](https://www.capterra.do/directory/30080/time-and-expense/software)

## Alternativas

1. [Wrike](https://www.capterra.do/software/76113/wrike) — 4.4/5 (2887 reviews)
2. [Bitrix24](https://www.capterra.do/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [Accelo](https://www.capterra.do/software/135686/accelo) — 4.5/5 (174 reviews)
4. [Smartsheet](https://www.capterra.do/software/79104/smartsheet) — 4.5/5 (3484 reviews)
5. [monday.com](https://www.capterra.do/software/147657/monday-com) — 4.6/5 (5726 reviews)

## Opiniones

### "Great IT Ticketing System" — 4.0/5

> **Jason** | *19 de mayo de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long.
> 
> **Puntos en contra**: I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket.
> 
> Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues

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### "Kaseya BMS" — 4.0/5

> **Danielle** | *25 de marzo de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: I love the dashboard on the Finance Dashboard.  It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.
> 
> **Puntos en contra**: I do not like the fact you cannot VOID or edit invoices after they're generated.  If there is a change management wants to makes I have to VOID and restart.  I didn't have to do that will our previous program ConnectWise.  Also, this program lacks many features I used previously.  Instead of being able to do these things I can only submit a feature request.

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### "BMS is a serviceable CRM at a good price, but leaves a few things to be desired." — 2.0/5

> **Usuario verificado** | *7 de mayo de 2018* | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: In a word: value.   BMS is very reasonable priced CRM with some great features.   It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.
> 
> **Puntos en contra**: We transferred from a more established CRM to Kaseya.  Given the cost and the  fact that we already utilized Kaseya's VSA it seemed like a natural move.   That said, we've experience a few issues.  The client portal isn't as polished as we'd like.   Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations.  Feature request are not quickly addressed.  The cloud service lags or drops more than we'd like.  Asset management is not great.  Integrations are starting to catch up , but they've been slow in coming.  Even the way items are listed on tickets is cumbersome.
> 
> We saved some money over our previous CRM.

-----

### "Org Management" — 5.0/5

> **Lynn** | *12 de marzo de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: I have found that BMS works better then SolarWinds AutoTask.  A lot less pop-ups, cleaner interface, and less micro-managing of the solution.
> 
> **Puntos en contra**: I would like more seamless support.  It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable  and timely help is hard to find.  It can days for a resolution.
> 
> Overall business management has improved customer service with automated workflows.  Better employee time management and tracking.

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### "Plenty of features" — 5.0/5

> **Elliot** | *22 de mayo de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The user interface is clear and easy to navigate
> 
> **Puntos en contra**: Poor integration with IT Glue which led to a loss of data

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