--- description: ¿Qué piensan los usuarios de JustCall? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de JustCall gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Sistemas IVR](/directory/30231/ivr/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.do/software/157853/justcall Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.do/software/157853/justcall?page=2) > JustCall es un sistema telefónico basado en la nube para que los equipos de ventas y asistencia hagan, reciban, registren o graben llamadas directamente desde un equipo de escritorio o un teléfono. > > Veredicto: 225 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa JustCall? Trabaja con equipos de ventas y asistencia que están en crecimiento. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 225 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funcionalidades | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Saas Labs - **Constitución**: 2016 ## Contexto comercial - **Precio de partida**: US$29.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Austria, Barbados, Benín, Bosnia y Herzegovina, Botsuana, Brasil, Bulgaria, Bélgica, Canadá, Catar, Chequia, Chile, Colombia, Corea del Sur, Costa Rica, Croacia y 56 más ## Funcionalidades - Acceso móvil - Archivos de audio y vídeo bidireccionales - Automated Attendant - CRM - Chat en tiempo real - Chat y mensajería - Colaboración entre varios usuarios - Comunicación multicanal - Conferencias - Creación de informes de llamadas - Creación de informes y estadísticas - Creación de informes/análisis - Creador de encuestas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de comentarios - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de listas - Gestión del rendimiento - Grabación - Grabación de llamadas - Grabación de texto de llamada - Identificador de llamadas - Inteligencia conversacional - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Mensajería SMS - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - PBX - Panel de actividades - Personalización de mensajes - Procesamiento de lenguaje natural - Recopilación de datos multicanal - Registro de llamadas - Seguimiento de llamadas - Seguridad de datos - Transcripción automática - Transcripción de llamadas - Uso compartido de archivos - VoIP - Workflow Automation … y 27 características más ## Integraciones (en total: 74) - ActiveCampaign - Agentforce - Agile CRM - Apollo - Appypie - Bitrix24 - Bullhorn - CARET Legal - Calendly - Capsule - Clay - Close - Copper - Dataddo - Daton … y 59 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistemas IVR](https://www.capterra.do/directory/30231/ivr/software) ## Categorías relacionadas - [Sistemas IVR](https://www.capterra.do/directory/30231/ivr/software) - [Software para VoIP](https://www.capterra.do/directory/30940/voip/software) - [Software para llamadas automáticas](https://www.capterra.do/directory/30999/auto-dialer/software) - [Software para envío de SMS](https://www.capterra.do/directory/30842/sms-marketing/software) - [Software PBX en la nube](https://www.capterra.do/directory/31102/cloud-pbx/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.do/software/61368/salesforce) — 4.4/5 (18811 reviews) 2. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [Freshdesk](https://www.capterra.do/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5 > **Aman** | *3 de marzo de 2023* | Productos químicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. > > **Puntos en contra**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. > > JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 de marzo de 2025* | Servicios jurídicos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Easy to manage; can see the status of all users > > **Puntos en contra**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Okay, but not the best solution" — 2.0/5 > **Anthony** | *27 de marzo de 2025* | Software informático | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) > > **Puntos en contra**: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone > > My overall experience has not been great ----- ### "Efficient text messages company\!" — 5.0/5 > **Angie** | *8 de enero de 2024* | Petróleo y energía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how convinient it is for me to reach out to candidates\! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around. > > **Puntos en contra**: I would say, customer service should improve. > > My overall experience for over a year has been good\! I like JustCall a lot and I plant to continue to use it\!\! my business has been affected in a positive way thanks to JustCall\! We have seen good results and financially has been affordable for us\! ----- ### "Excellent solution and excellent customer support" — 5.0/5 > **Stefano** | *26 de julio de 2023* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well. > > **Puntos en contra**: They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way. > > I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable. ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.do/software/157853/justcall?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/157853/justcall) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados