--- description: ¿Qué piensan los usuarios de Birdeye? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Birdeye gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para gestionar la reputación](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.do/software/152997/birdeye Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.do/software/152997/birdeye?page=2) > BirdEye ayuda a las empresas a recopilar comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar. > > Veredicto: 702 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Birdeye? Empresas que buscan crear una sólida reputación online impulsada por los comentarios de los clientes, aumentar las calificaciones y establecer confianza para conseguir nuevos clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 702 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Birdeye - **Ubicación**: Palo Alto, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, México, Nueva Zelanda, Puerto Rico, Reino Unido ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Análisis de la competencia - Análisis visual - Búsqueda/filtro - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes/análisis - Cualificación de leads - Encuestas y comentarios - Envío masivo de mensajes de texto - Formularios personalizables - Gestión de comentarios - Gestión de contenidos - Gestión de encuestas y sondeos - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de la reputación - Gestión de listados - Gestión de los comentarios negativos - Gestión de respuestas - Historial de cliente - Historial de transcripciones/chat - IA y aprendizaje automático - Mensajería bidireccional - Mensajería planificada - Métricas de rendimiento - Notificación de reseña de usuario - Pagos móviles - Panel de actividades - Panel de comunicaciones - Personalización de mensajes - Preguntas personalizables - Procesamiento de lenguaje natural - Programación de campañas - Programación de publicaciones - Real-Time Analytics - Recopilación de datos multicanal - Respuestas automáticas - SEO Audit - Seguimiento de la participación - Seguimiento de palabras claves - Solicitud de reseña de usuario - Supervisión - Supervisión de páginas web - Supervisión de reseñas … y 43 características más ## Integraciones (en total: 113) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks … y 98 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas para gestionar la reputación](https://www.capterra.do/directory/30750/reputation-management/software) ## Categorías relacionadas - [Herramientas para gestionar la reputación](https://www.capterra.do/directory/30750/reputation-management/software) - [Software para gestión de reseñas](https://www.capterra.do/directory/31024/review-management/software) - [Herramientas de IA para marketing](https://www.capterra.do/directory/34136/ai-marketing-tools/software) - [Software de chat en directo](https://www.capterra.do/directory/30797/live-chat/software) - [Herramientas de monitorización de redes sociales](https://www.capterra.do/directory/31028/social-media-monitoring/software) ## Alternativas 1. [Trustpilot](https://www.capterra.do/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Brand24](https://www.capterra.do/software/149054/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.capterra.do/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.do/software/121701/hootsuite) — 4.4/5 (3795 reviews) 5. [ReputationStacker](https://www.capterra.do/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Opiniones ### "Birdeye a well-priced option for local listings management" — 5.0/5 > **Nathan** | *12 de marzo de 2024* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. > > **Puntos en contra**: For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. > > Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 de agosto de 2025* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Puntos en contra**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junio de 2025* | Automoción | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Puntos en contra**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "My Experience Using Birdeye: A Balanced Review" — 5.0/5 > **Ghiwa** | *28 de noviembre de 2025* | Aerolíneas/aviación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. > > **Puntos en contra**: Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. > > with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 de septiembre de 2025* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Puntos en contra**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- Página: 1 de 29\ Siguiente: [Página siguiente](https://www.capterra.do/software/152997/birdeye?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/152997/birdeye) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados