---
description: ¿Qué piensan los usuarios de Pandora ITSM? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Pandora ITSM gracias a Capterra República Dominicana.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pandora ITSM - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Pandora ITSM](/software/152589/integria-ims)

# Pandora ITSM

Canonical: https://www.capterra.do/software/152589/integria-ims

> Suite ITSSM completa; un software de servicio técnico que es simple, potente y fácil de usar.
> 
> Veredicto: 2 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Pandora ITSM?

Pequeñas, medianas y grandes empresas, que necesitan gestión de inventarios, sistemas de emisión de tickets y herramientas de gestión de proyectos de software.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 2 Opiniones |
| Facilidad de uso | 4.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 5.0/5 | Basado en las opiniones generales |
| Funcionalidades | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Pandora FMS
- **Ubicación**: Madrid, España
- **Constitución**: 2005

## Contexto comercial

- **Precio de partida**: EUR 55.00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (local)
- **Idiomas admitidos**: español, inglés
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más

## Funcionalidades

- Alerts/Escalation
- Comunicación multicanal
- Creación de informes/análisis
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de flujos de trabajo
- Portal de autoservicio
- Third-Party Integrations

## Opciones de asistencia

- E-mail/Help Desk
- Base de conocimientos
- Asistencia 24/7
- Chat

## Categoría

- [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.capterra.do/software/202528/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.capterra.do/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.do/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Opiniones

### "Specialized ticketing software" — 4.0/5

> **Felipe** | *17 de junio de 2016* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Other tools are focused on keeping ITIL point of view, and others are focused on some kind of "development" tracker. This is totally focused on giving service to customers, just that. That imply they have a lot of options and tweaks, and options which gives you more flexibility. It's pretty powerful compared with other options and very nice visually.
> 
> **Puntos en contra**: Lacks remote control software, so we need to use another tool for this. But seems they are going to integrate a tool in the next future, so seems to be progressing in the correct way.
> 
> We use integria for several years to give support to our customers. We provide support for another software, and Integria is our main support center on Internet. Our customers use it to open tickets, and we operate only using this. Its flexible and we have different SLA's per client, with customized workflows. It also supports file distribution system,  so we deploy new versions, patches and extensions using this. It helps keeping stats and tracks time very well. It's pure HTML and fast to use.

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### "Excellent powerful and easy tool" — 5.0/5

> **Victor** | *16 de junio de 2016* | Administración educativa | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: easy and powerful
> 
> After testing the product I got a license for inventory management. After realizing potential of the the full range of features offered by Integria it has become one of the main tools of my company. Worth investment.

## Enlaces

- [Ver en Capterra](https://www.capterra.do/software/152589/integria-ims)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| en | <https://www.capterra.com/p/152589/Pandora-ITMS/> |
| en-AE | <https://www.capterra.ae/software/152589/integria-ims> |
| en-AU | <https://www.capterra.com.au/software/152589/integria-ims> |
| en-CA | <https://www.capterra.ca/software/152589/integria-ims> |
| en-GB | <https://www.capterra.co.uk/software/152589/integria-ims> |
| en-IE | <https://www.capterra.ie/software/152589/integria-ims> |
| en-IL | <https://www.capterra.co.il/software/152589/integria-ims> |
| en-IN | <https://www.capterra.in/software/152589/integria-ims> |
| en-NZ | <https://www.capterra.co.nz/software/152589/integria-ims> |
| en-SG | <https://www.capterra.com.sg/software/152589/integria-ims> |
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| es-CL | <https://www.capterra.cl/software/152589/integria-ims> |
| es-CO | <https://www.capterra.co/software/152589/integria-ims> |
| es-CR | <https://www.capterra.co.cr/software/152589/integria-ims> |
| es-DO | <https://www.capterra.do/software/152589/integria-ims> |
| es-EC | <https://www.capterra.ec/software/152589/integria-ims> |
| es-MX | <https://www.capterra.mx/software/152589/integria-ims> |
| es-PA | <https://www.capterra.com.pa/software/152589/integria-ims> |
| es-PE | <https://www.capterra.pe/software/152589/integria-ims> |

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