---
description: ¿Qué piensan los usuarios de Listen360? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Listen360 gracias a Capterra República Dominicana.
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title: Listen360 - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Herramientas para medir la satisfacción del cliente](/directory/30541/customer-satisfaction/software) > [Listen360](/software/151950/listen360)

# Listen360

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> Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve.
> 
> Veredicto: 57 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.8/5** | 57 Opiniones |
| Facilidad de uso | 4.7/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.9/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.7/5 | Basado en las opiniones generales |
| Funcionalidades | 4.7/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Listen360
- **Ubicación**: Alpharetta, EE. UU.
- **Constitución**: 2009

## Contexto comercial

- **Precio de partida**: US$99.00
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Canadá, Estados Unidos

## Funcionalidades

- Alertas y notificaciones
- Análisis de sentimientos
- Análisis de tendencias
- Análisis de texto
- Análisis visual
- Automatización proceso/flujo de trabajo
- Comentarios anónimos
- Compartir en redes sociales
- Comunicación multicanal
- Creación de informes/análisis
- Distribución multicanal
- Encuesta móvil
- Encuestas y comentarios
- Estructura de encuesta NPS
- Estudios de pulso
- Formularios personalizables
- Gestión de comentarios
- Gestión de encuestas y sondeos
- Gestión de la comunicación
- Gestión de la experiencia del cliente
- Gestión de los comentarios negativos
- Gestión de respuestas
- Mensajería SMS
- Modelos personalizables
- Notificación de reseña de usuario
- Panel de actividades
- Panel de comunicaciones
- Promoción social
- Recopilación de datos multicanal
- Segmentación
- Segmentación de clientes
- Solicitud de reseña de usuario
- Supervisión de quejas
- Supervisión de reseñas
- Third-Party Integrations
- Varios idiomas
- Visualización de datos

## Integraciones (en total: 24)

- ClubReady
- Customer Lobby
- Daxko Operations
- Dispatch
- Google Calendar
- Jonas Construction Software
- MarketSharp
- Microsoft Outlook
- Mindbody
- Nexa Virtual Receptionist
- PaySimple
- Perkville
- Pike13
- Procare Solutions
- Profit Rhino

… y 9 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Asistencia telefónica
- Chat

## Categoría

- [Herramientas para medir la satisfacción del cliente](https://www.capterra.do/directory/30541/customer-satisfaction/software)

## Categorías relacionadas

- [Herramientas para medir la satisfacción del cliente](https://www.capterra.do/directory/30541/customer-satisfaction/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.do/directory/30671/customer-experience/software)
- [Software para gestión de reseñas](https://www.capterra.do/directory/31024/review-management/software)
- [Software NPS](https://www.capterra.do/directory/32075/nps/software)
- [Software de fidelización de clientes](https://www.capterra.do/directory/10031/customer-loyalty/software)

## Alternativas

1. [SurveyMonkey](https://www.capterra.do/software/32728/surveymonkey) — 4.6/5 (10455 reviews)
2. [Trustpilot](https://www.capterra.do/software/169618/trustpilot) — 4.5/5 (1204 reviews)
3. [Broadly](https://www.capterra.do/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
4. [Jotform](https://www.capterra.do/software/158456/jotform-4-0) — 4.7/5 (2885 reviews)
5. [Typeform](https://www.capterra.do/software/137289/typeform) — 4.7/5 (964 reviews)

## Opiniones

### "Game changer\!" — 5.0/5

> **Matt** | *26 de abril de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Absolute game changer the best in survey and NPS design.  The ability to focus on detractors and your clients at risk so easy is great
> 
> **Puntos en contra**: The number of clicks to get to the screen to address a at risk user

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### "Easy way to get customer feedback" — 5.0/5

> **Kara** | *30 de octubre de 2024* | Hostelería | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Easy to work with, automatically surveys customers for you
> 
> **Puntos en contra**: Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral)
> 
> Easy to work with, works well with Salesforce

-----

### "Insightful Customer Feedback Platform for Actionable Improvements" — 5.0/5

> **Radha** | *28 de abril de 2026* | Servicios jurídicos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: What I liked most about Listen360 was its strong focus on customer feedback and actionable insights. The platform made it easy to collect real‑time feedback, monitor customer satisfaction trends, and identify areas for improvement quickly. I especially appreciated how clear and visual the reporting was, which helped turn customer responses into meaningful, data‑driven actions rather than just raw survey results.
> 
> **Puntos en contra**: What I liked least about Listen360 was that the platform could feel somewhat limited in customization. Survey design and question logic didn’t always offer as much flexibility as expected, especially for organizations with very specific feedback needs. I also found that some reports required extra effort to interpret or export, and the interface could feel a bit dated at times, making deeper analysis less intuitive.
> 
> Overall, my experience with Listen360 was positive and insight‑driven. The platform was effective at capturing customer feedback and translating it into clear, actionable insights that supported service improvement and decision‑making. Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment.

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### "Listen 360" — 3.0/5

> **Chanda** | *19 de febrero de 2020* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
> 
> **Puntos en contra**: Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
> 
> Works well for what it is supposed to do. A great way to hear from your customers.

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### "Listen360 all the way." — 4.0/5

> **Chryste** | *8 de diciembre de 2024* | Alimentación y bebidas | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: Very easy to use, havent had any problems with it since started using it 3 months ago
> 
> **Puntos en contra**: Nothing so far. Havent had any issues with it.
> 
> Definitely recommended Listen360. Very easy and isnt too pricey

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## Enlaces

- [Ver en Capterra](https://www.capterra.do/software/151950/listen360)

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