Lucky Orange

BEST app to understand why your customers aren't converting

Puntos a favor:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Contras:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

A very intuitive heatmapping software that does it all!

Comentarios: It's been a good experience and I'm glad I made the switch from another competitor.

Puntos a favor:

How easy it is to use and navigate around the software. It also shows all the features you need to be successful with your digital marketing.

Contras:

I think some recordings or stats are missing. It doesn't pick up every user.

Alternativas consideradas: Crazy Egg

Razones para elegir Lucky Orange: It had a terrible heatmapping experience and kept making us put in custom code in order for the tracking to happen properly.

Software anterior: Hotjar

Razones para cambiar a Lucky Orange: It was more affordable and had all the features we were after.

Works as it's meant to

Comentarios: The software itself works well, but the integration is not user-friendly.

Puntos a favor:

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

Contras:

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

The tool is comparatively cheap and has a great functionality

Puntos a favor:

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

Contras:

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

Alternativas consideradas: Mouseflow

Razones para elegir Lucky Orange: Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now.

Software anterior: Hotjar

Razones para cambiar a Lucky Orange: I am still in the consideration stage.

Look no further

Comentarios: Overall the experience has been great

Puntos a favor:

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Contras:

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Alternativas consideradas: Hotjar

Software anterior: Crazy Egg