--- description: ¿Qué piensan los usuarios de HelpCrunch? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HelpCrunch gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.do/software/146516/helpcrunch Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.do/software/146516/helpcrunch?page=2) > Un chat en vivo perfecto, automatización de correo electrónico y un servicio de ayuda sencillo en un software asequible que te encantará. > > Veredicto: 195 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HelpCrunch? HelpCrunch puede ayudar a las empresas de todos los tipos y tamaños que necesitan una herramienta rápida y poderosa para conseguir y administrar más clientes potenciales, hablar con los clientes en tiempo real y utilizar la automatización del correo electrónico para impulsar la participación. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 195 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpCrunch - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio de partida**: US$15.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés, ruso, ucraniano - **Países disponibles**: Albania, Alemania, Andorra, Armenia, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos y 34 más ## Funcionalidades - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alerts/Escalation - Autoresponders - Base de datos de clientes - Búsqueda de texto completo - Catalog Management - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de modelos - Gestión de tickets - Gestión de tickets de soporte - Gestión del conocimiento - Herramientas de colaboración - Historial de cliente - Historial de transcripciones/chat - Macros y modelos de respuestas - Panel de comunicaciones - Portal de autoservicio - Priorización - Segmentación de clientes - Seguimiento de interacciones - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas ## Integraciones (en total: 1) - n8n embed ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de chat en directo](https://www.capterra.do/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.do/directory/30797/live-chat/software) - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) - [Herramientas de email transaccional](https://www.capterra.do/directory/31564/transactional-email/software) - [AI Agents for Customer Support](https://www.capterra.do/directory/34696/ai-agents-for-customer-support/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.do/directory/31002/customer-communications-management/software) ## Alternativas 1. [Slack](https://www.capterra.do/software/135003/slack) — 4.7/5 (24216 reviews) 2. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Tidio](https://www.capterra.do/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "The software that really helps" — 5.0/5 > **Lana** | *23 de agosto de 2019* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Puntos en contra**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 de septiembre de 2020* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Puntos en contra**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 de diciembre de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Puntos en contra**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Good but app can be better" — 4.0/5 > **Usuario verificado** | *2 de septiembre de 2019* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. > > **Puntos en contra**: I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) > > I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 de agosto de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Puntos en contra**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.do/software/146516/helpcrunch?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/146516/helpcrunch) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados