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EZ Texting
¿Qué es EZ Texting?
Desde 2004, EZ Texting ha servido a más de 160 000 clientes, estableciendo el estándar para mensajes de texto de negocios en los EE. UU. y Canadá. Esta plataforma basada en la nube y muy bien calificada incluye mensajes de texto masivos, MMS, informes de entrega, campañas de recordatorio, sondeos de texto, palabras clave, números de texto y capacidad de envío de mensajes de texto a líneas fijas.
Las soluciones de mensajería EZ Texting te ayudan a brindar una mejor atención al cliente, agilizar las comunicaciones, crecer y estimular a tus clientes potenciales y mejorar tus esfuerzos de divulgación. Envía de manera más inteligente con EZ Texting.
¿Quién usa EZ Texting?
Pequeñas y medianas empresas y franquicias locales.
¿Tienes dudas sobre EZ Texting?
Compara con una alternativa popular
EZ Texting
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Opinones de EZ Texting
Safety Texting Application
Comentarios: Very easy to setup, and sales reached out to me to provide a better plan for me.
Puntos a favor:
We use this service to send out mass safety alerts for Job sites. This has become a vital part of our safety culture and was extremely easy to set up. We used the out of the box groups and keywords to build our job site distribution lists.
Contras:
Better logging on all API calls and connections to Power BI
Alternativas consideradas:
Text Campaigns within minutes
Comentarios: Overall I’m incredibly impressed with EZ Texting, the ease, the response time, it’s a win for me.
Puntos a favor:
EZ texting is an extremely easy way to connect with your customers and vendors. I can create a text and schedule it within minutes. There is also an AI feature you can use to make sure your message is “on track.” I have found that my vendors are responding more efficiently through texting vs email.
Contras:
The pricing is a bit expensive and the FAQ is not direct when asking specific questions through Chat. I found myself upgrading within months because I was going through credits incredibly fast.
Respuesta de CallFire
hace 4 semanas
Hi Linda, Thank you for your review and for choosing EZ Texting! We're thrilled to hear that our platform has made it easy for you to connect with your customers and vendors, and that you're enjoying AI Compose. It's great to know that texting is improving your response rates—something we always strive to help our customers achieve. We also appreciate your feedback regarding pricing. We understand how important it is to have clear and direct answers, especially when you’re looking for specific information. We're constantly working on improving our resources, so your input is invaluable. Thank you again for your feedback and for being part of the EZ Texting community.
Beware: Your Unused Credits Expire!
Comentarios: Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research. The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.
Puntos a favor:
It's relatively easy to learn how to use and the customer service chat works very quickly.
Contras:
BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.
Respuesta de CallFire
hace 6 años
Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too! Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed. Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732
Alternativas consideradas:
Very easy to use, cost efficient pricing
Comentarios: I really like it. I was going to use MailChimp's built-in SMS because that's where I do my email marketing, but cost-wise, EZ Texting makes more sense for me.
Puntos a favor:
Pretty easy to use. I like that I buy credits as I use them and use them when I need them. I like the feature of being able to pause my account for $5 a month.
Contras:
I'm having trouble with an integration with MailChimp. I wish my contacts were syncing between the two platforms automatically. It's probably user error, but it was tricky for me to figure out so I just upload contacts manually now.
Respuesta de CallFire
hace 4 semanas
Hi Alicia, Thank you for sharing your review! We’re delighted to hear that you find EZ Texting easy to use and cost-efficient. We also appreciate your feedback on the integration with MailChimp. We understand how important it is for your contacts to sync seamlessly between platforms. If you’re still experiencing issues, contact our support team at [email protected] so they can assist with troubleshooting. Thanks again for your review!
Alternativas consideradas:
great option for small business group texting
Comentarios: Positive experience using the service, no major concerns or limitations in my experience.
Puntos a favor:
easy to use interface for organizing contacts, creating groups, creating bulk messages.
Contras:
requires web-based utility. I wish I could create and send messages exclusively through the app.
