--- description: ¿Qué piensan los usuarios de Freshsuccess? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Freshsuccess gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsuccess - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para el éxito del cliente](/directory/30961/customer-success/software) > [Freshsuccess](/software/145293/natero) # Freshsuccess Canonical: https://www.capterra.do/software/145293/natero Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/145293/natero?page=2) > Plataforma de gestión del éxito del cliente basada en datos para SaaS B2B. > > Veredicto: 8 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Freshsuccess? Equipos de éxito del cliente de todos los tamaños que trabajan en SaaS B2B. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 8 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio de partida**: US$578.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, Francia, India, Irlanda, Israel, Nueva Zelanda, Reino Unido ## Funcionalidades - Alertas de cuenta - Contratación de personal - Creación de informes/análisis - Gestión de comentarios - Gestión de cuentas - Gestión de ingresos - Gestión de tareas - Herramientas de colaboración - Métricas de rendimiento - Panel de actividades - Participación del cliente - Resultado de salud - Segmentación de clientes - Seguimiento de actividades - Seguimiento/Análisis de uso ## Integraciones (en total: 45) - Agile CRM - Aircall - AskNicely - Capsule - Chargebee - ChartMogul - Close - FreshBooks - Freshdesk - Freshsales - GoCardless - GoTo Meeting - Google Calendar - Help Scout - HubSpot CRM … y 30 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software para el éxito del cliente](https://www.capterra.do/directory/30961/customer-success/software) ## Categorías relacionadas - [Software para el éxito del cliente](https://www.capterra.do/directory/30961/customer-success/software) - [Software para retención de clientes](https://www.capterra.do/directory/34255/customer-retention/software) - [IT Ticketing Systems Software](https://www.capterra.do/directory/32623/it-ticketing-systems-software/software) ## Alternativas 1. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [EngageBay CRM](https://www.capterra.do/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 3. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [HubSpot Service Hub](https://www.capterra.do/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) 5. [Front](https://www.capterra.do/software/132901/front) — 4.5/5 (286 reviews) ## Opiniones ### "Fantastic" — 5.0/5 > **Garrett** | *6 de febrero de 2019* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: By it's nature, Natero is a very complicated product. It ties together a bunch of different datasets and presents them as a unified indicator of client health. To Natero's credit, they've done a very good job of creating a team and process that can get a new client from A to B. For the most part, implementation was painless - with only the instances of data issues on our end slowing things down or complicating the process. The integrations team was all over helping us get set up, and I was very pleased that Natero built a custom integration into a 3rd party tool so we could pull in NPS data and associate it with client accounts. The app works great and is easy to use once you've learned where everything is in the platform. > > **Puntos en contra**: I can't say anything negative about Natero - for the complexity of this kind of product and the data it pulls in, everything was relatively easy. The only thing that would have helped might have been more direct involvement with us on the integration process to speed things up. We had tons of interaction with the onboarding team, but I think we might have been able to speed up our particular onboarding process if we'd had a dedicated person walking through it with us. That said, for the pricing compared to enterprise level solutions, I'm extremely happy with this. > > So far very good experience with Natero. We haven't been using the platform long enough yet to judge its effectiveness on measuring health and likelihood of churning, but based on the datasets we're pulling in, I'm pretty confident that it's going to do the job very well. Our CES team is thrilled about having Natero. ----- ### "Success Defined\!" — 5.0/5 > **Vance** | *11 de octubre de 2018* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The platform is as simple or as complex as desired. Integrations are seamless. Reporting functionality is top notch. Support is unmatched, Echo Song is priceless. I would implement this solution into my families home life if I could.... and I just might\! > > **Puntos en contra**: The only thing I can even come up with as a "dislike" and it is still a positive. It is that the Natero platform has so many effective features, apps and processes that one would be hard pressed to become a pro on them all. > > As a small CS shop in a startup we wanted a big time solution on a start up budget. We got more than we anticipated in the area of immediate positive results for the CSM's. Increased visibility with integrated ability to manage the entire life cycle of customers. Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success ----- ### "Easy to use tool to capture progress regularly" — 4.0/5 > **Supreet** | *27 de diciembre de 2018* | Internet | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Earlier, we used to capture a lot of account related stuff on Google Sheets. That was okay for a small team, but as we scaled from a team of 4 to 20 (and still growing) - things started getting difficult and we realised we needed a proper Customer Success tracking tool to capture all of our account related updates, actionables, goals, tasks and track them on an ongoing period. The tool is easy to use - has several dashboards that give quick overviews, integration has easy and Natero can capture data from multiple sources which eventually decides the account Health Score - an important tracking metric for any CS team. > > **Puntos en contra**: At times, the tool becomes slow and unuseable. Some of the data points take longer than usual to sync. > > It's been pretty great overall. I am now - - better able to assess progress with my accounts - see all my weekly calls, updates in one place - take action on any red flags immediately - manage upsell/churn effectively - see all client communication in one place ----- ### "Great Customer Success Tool" — 5.0/5 > **Shaune** | *20 de julio de 2019* | Aprendizaje en línea | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I use Natero daily to manage the health of my client's accounts. It took some time to learn how to navigate, but within a couple of weeks, it's extremely familiar. It tracks all of the important metrics, is quite customizable from an admin perspective, allows users to create lists and dashboards, as well as send email campaigns to contact lists that you can create (including customizable templates or with HTML). Their support is absolutely fantastic; fast to reply to tickets and questions and extremely thorough in their follow-ups. > > **Puntos en contra**: I would like the ability to see which links users click on within the newsletters that we send - generally just more info with the campaigns in general because I'm not able to fully maximize the potential there. ----- ### "An already great product, with a lot of potential" — 5.0/5 > **George** | *3 de enero de 2019* | Aprendizaje en línea | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The reporting functionality and capabilities are quite extensive. The home page of each client is customizable and can provide extensive insight into each one at a glance. Integrations with multiple external platforms have been very useful to us. The Support and Customer Success departments are very helpful and responsive. > > **Puntos en contra**: Although very extensive, the reporting functionality has a steep learning curve and might appear difficult to less experienced team members. We have got less usage out of the Email Center than we would like to, as this is still lacking some critifical functionality for us. > > It allows us to have a main point of reference for all accounts, and integrate our insight into each one, whether it is the CSM's opinion, our platform's usage, their contracts, etc. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/145293/natero?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/145293/natero) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados