Employment Hero

Easy HR and Recruitment

Comentarios: Amazing support and the developments just keep coming.

Puntos a favor:

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

Contras:

I think the email notification settings need improvement

Growing and Learning Together

Comentarios: It's been a sharp learning curve, but appreciate EH's help to educate me on how the system works, how it benefits me and how my company can cut down time and improve better time efficiency

Puntos a favor:

Very helpful with initial set up, outstanding customer service. Some glitches here and there but constantly growing and improving the system day by day. I also appreciate that payroll becomes a lot simpler now, especially when they want to get their payment breakdown when it comes to their salary, allowance and commissions.

Contras:

The flowover from the two websites and certain limitations because of the linkage of 2 websites. I would appreciate if more features were available in the app instead of just desktop/website version.

New User to Employment Hero

Comentarios: Very helpful team, new and exciting features.

Puntos a favor:

It's great that new employees can load their details in directly to HR and then it will import to Payroll. Saves manual error.

Contras:

I am finding the reports difficult as they are very different to my old system I used.

Not an all in one product - you'll still need an ATS and LMS

Puntos a favor:

The Swag app is very easy to use especially for our employees who don't work in front of the PC. It would be great if employees could do everything off the app. Wish it would work for the learning module. The app is not entirely comprehensive. Customer support was awesome. Now it seems harder to actually get to an actual person. You're referred to HeroAI with no way to get passed it to a real person.

Contras:

EH is completely let down by their learning management system which is a GO1 product. GO1 is a nightmare to use. The UI looks dated. Can't easily search for a course you've created. The reports are not useful. To get reports for multiple courses, you have to run one for each individual course. While you're creating a course and your mouse runs off the form, it completely disappears with your form. Amongst other things. The process is not user friendly. Also, the recruitment function in EH is not great so you really need an ATS on top of this. It's not intuitive. You can't preview Word documents so you really need to download every Word CV to have a look at them. Not intuitive in how you move from CV to CV. It's not a all in one system. We also use EH's sister company Employment Innovations for payroll processing. They have made multiple mistakes. When confronted the impression I get is they're always defensive. The attitude is not "No worries, we'll work together and get this sorted" but "it must be something you did".

Streamlined HR Management with Minor Setup Challenges

Comentarios: My overall experience with Employment Hero has been very positive. The platform is user-friendly and makes managing HR tasks much more efficient, from payroll to employee management. I especially appreciate the self-service features, which empower employees to manage their own information and requests. The compliance tools are another plus, helping us stay on top of regulations. The only challenge we faced was the setup of our complex Enterprise Bargaining Agreement (EBA), which took a bit longer than anticipated. However, once it was properly configured, the system has performed smoothly and reliably. Overall, Employment Hero has streamlined our processes and saved us time.

Puntos a favor:

What I liked most about Employment Hero is how it simplifies HR & Payroll processes while offering a user-friendly platform. It integrates everything from payroll to employee management in one place, which makes it easy to handle everyday tasks efficiently. The self-service portal for employees is a great feature too—it empowers staff to manage their own information and leave requests without having to go through HR every time. Additionally, the compliance tools give peace of mind, ensuring we stay up to date with legislation. Overall, it's a comprehensive system that streamlines workflows and saves time

Contras:

The only downside I've experienced with Employment Hero is that setting up our complex Enterprise Bargaining Agreement (EBA) took longer than expected. Due to the intricacies of our specific agreement, the setup process required more time and effort to ensure everything was accurate. However, once configured, the system has run smoothly. This would likely be less of an issue for businesses with simpler agreements.

Highly Recommend

Comentarios: So far so good, I have had plenty of help from the team,

Puntos a favor:

Create seamless onboarding processes for new staff, and helps cultivate better team culture and fosters more synchronicity across our ever growing team.

Contras:

nothing so far, the team have been really helpful

Better than your run-of-the-mill HRIS

Comentarios: Overall, as per the the title, EH is comparatively better than other standard HRIS and less clunky. I have used a few other CRMs and HRIS' over the last 8 years and EH has been my favourite. While of course nothing is perfect, EH is also very customer/client-focused and open to feedback, in which I have seen features be changed and updated over the past 7 months since using this HRIS.

Puntos a favor:

The absolute ease in using the interface. Everything is clearly labelled and even if you land on the wrong page, it is super easy to figure out where to go. But what I truly liked most is having pre-made templates (HR Documents and Policies for AU and NZ) especially as I work across both countries. Not having to reinvent the wheel was incredibly helpful, but they also allow us the freedom to clone and tweak to tailor it for our business.

Contras:

Some features I wish had more flexibility, for example, having a track record/history for hours of work (to see a staff's work hour pattern across their tenure), however I have been informed that this may be updated early next year which is fantastic. The cons I have are not dealbreakers, but they're centred around just overall more flexibility with formatting (ability to right click on any hyperlinks or buttons) and improving the document template customisation tool.

rising up to the challenge

Comentarios: i had issues when setting up account and their support staff was awesome. went above and beyond to help me so ive no doubt in the future, they will be a great fit for me and my new company!

Puntos a favor:

manage employees, new hires, payroll, its a all in one mogule. great customer support. i had to get assistance setting up my account, and they are on point. answered my questions, then some, and sweet people! great service which is hard to find for the money

Contras:

im just getting started and at this time, no negative remarks. will update if needed in the future.

Good Customer Service

Comentarios: It has been great experience with customer service staff at EH.

Puntos a favor:

Great Customer Service Staff Quick Response

Contras:

There are some payroll features which are still not in EH Software.

Stay away from Employment hero

Puntos a favor:

Nothing, its another version of quick books but you pay more

Contras:

overpriced software for a quick book replica. Very bad customer service who did not even call me but closed the ticket. This happened twice and any questions asked they refer to videos. Negative, There is one small demo of the product. There is no trial period to check the product. There is a one year contract and you cannot leave once you sign up. There is no negotiations with the Employment Hero team since they dont respond

Great Aus based HRIS

Comentarios: Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Puntos a favor:

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Contras:

Support queries take a long time to get a response.

Great holistic hr and payroll software!

Comentarios: The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.

Puntos a favor:

A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.

Contras:

You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.

EH Review

Comentarios: Onboarding, completing training and employee notes all in one place have improved our HR systems.

Puntos a favor:

The ability to access everything from one database. Payroll information, reviews, policies, leave makes it so much easier to manage payroll and HR functions. Onboarding has also become much speedier and more accurate.

Contras:

The LMS can be improved as can the reporting and performance appraisal and communication platform.

Current Employment Hero Customer

Puntos a favor:

Ease of use and speed in which onboarding can be completed all in one place

Contras:

Sometimes slow response to issues that require assistance

As good as it gets

Comentarios: What a great product! Perfect tool for managing employees which employees actually like using too! Does everything you need and more, and things you didn't know you needed!

Puntos a favor:

They built the platform with the user experience for employees in mind

Contras:

nothing. It ticks a lot of the boxes and gets better.

Don't waste your time

Comentarios: We will be cancelling our contract and looking for a different app. Overall a really frustrating experience, made even more frustrating by the fact I reached out to them with this feedback and just never heard back. For the absolutely outrageously high price it costs it isn't worth it, and there are many other apps out there for cheaper.

Puntos a favor:

It sounds great on paper, but it is far from it.

Contras:

It is lengthy and difficult to set up, the customer service team takes an average of 3 days to get back to you with answers to any questions you might have, the rostering system is clunky, the app doesn't work for staff, managers can't update rosters via the app and need to log on to a desktop.

SR review of Employment Hero

Comentarios: Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also payroll did not set up our employees in SWAG properly.

Puntos a favor:

Keeping compliance documents in one place with reminders when they are due

Contras:

Employment Hero doesn't sync with payroll

excellent

Comentarios: able to do accounting pay rolls on time

Puntos a favor:

it made the business less effectively to do

Contras:

some features are difficult to use and need a lot of time to learn

Employment Hero feedback

Puntos a favor:

The onboarding process, performance reviews and surveys

Contras:

- Policies - the "mandatory " option; staff interpreted that if it is not mandatory, it does not apply to them and they have to knowledge it. Perhaps change to "signature or be able to remove that option."- Emergency contact should be mandatory but it is optional. - updates to the profile directly and not from the "import option" example; be able to change the job title on each profile individually. - it is not a full integration with XERO

Dissapointed

Comentarios: Went through a lengthy sales process to get setup with an account. From there it was all downhill. Compared to our current service EH is very complicated and takes 40 days to implement. Unfortunately we're locked into a 12 month contract which we have to continue paying even though we haven't used it for a single day - gave it up 12 days into the setup process.

Puntos a favor:

The sales website is really nice and they make it look great....

Contras:

The Android app is unusable. Literally couldn't log in no matter what. Check out the reviews on the app store - lots of other users have had the same experience. Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). Payroll and HR are advertised as a single solution when in reality there are two separate portals. It's all a bit confusing and convoluted and more expensive than our current platform. There are better platforms out there.

Soltuion to our Cost Centre Reporting!

Comentarios: We've been using Employment Hero for more than two years now. We started with one entity and then decided to move all our entities to it. The HR and Payroll platforms are very easy to navigate. We very much benefited from the Cost Centre Reporting and integrating that with our Bookkeeping software made our reporting very easy. The HR platform is our employees first point of contact to find any data about our organisation, policies and procedure, agreements... etc. On top of that most of our employees are finding it much easier to track their Leave balances and status through the mobile app.
The Online Support is very quick in general and there is always a solution to any query we put through to the team,
Overall, a great deal to our organisation!

Puntos a favor:

Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.

Contras:

It would be great if it can be linked to the Outlook Calendar!

Employment Hero Review

Comentarios: Excellent

Puntos a favor:

The simplicity of the software to use and how easily it is engaged

Contras:

Some of the features at first may be difficult to locate

Where's the support?

Comentarios: The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.

Puntos a favor:

Easy for staff to use and automates HR and payroll processes quite well.

Contras:

The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.

Employment Hero Review

Comentarios: The onboarding team were amazing! Very easy to get along and use the software.

Puntos a favor:

Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management.

Contras:

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

A timesaving business value HR platform once you get set-up

Puntos a favor:

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Contras:

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.