--- description: ¿Qué piensan los usuarios de SupportHero? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SupportHero gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportHero - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [SupportHero](/software/144138/supporthero) # SupportHero Canonical: https://www.capterra.do/software/144138/supporthero Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/144138/supporthero?page=2) > Base de conocimiento en la aplicación que ayuda a reducir el trabajo de tickets de asistencia en más del 40 %. > > Veredicto: 31 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SupportHero? Útil para negocios online que están cansados de responder a las mismas preguntas una y otra vez. Muestra la base de conocimiento donde más la necesitan tus clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 31 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SupportHero - **Constitución**: 2014 ## Contexto comercial - **Precio de partida**: US$49.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Países disponibles**: Francia ## Funcionalidades - Búsqueda de texto completo - Catalog Management - Controles o permisos de acceso - Creación de informes y estadísticas - Edición de texto - Encuestas y comentarios - Gestión de contenidos - Gestión de la base de conocimiento - Portal de autoservicio ## Opciones de asistencia - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) ## Alternativas 1. [Confluence](https://www.capterra.do/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.do/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.do/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.do/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.do/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Opiniones ### "A support mechanism that works on auto-pilot\!" — 5.0/5 > **Sajal** | *28 de marzo de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button\! > > **Puntos en contra**: If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition. > > We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product. ----- ### "A great tool that saves a tremendous amount of time for our support team\!" — 5.0/5 > **Usuario verificado** | *26 de julio de 2018* | Consultoría de gestión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Prior to using SupportHero, the only way our customers could reach us was via a ticketing system. Our support team would get swamped catering to multiple duplicate requests leading to longer work days and lower job-satisfaction. Enter SupportHero. SupportHero's widget embedded on our website gives visitors context-specific help via mandating a search of a knowledge base before they can lodge a ticket. At most times this leads to ticket deflection. We get statistics on which terms our site-visitors are looking for and which ones didn't yield them matches. This has resulted in only enhancing our knowledge base by making things clearer for our customers. Superb tool\! > > **Puntos en contra**: The tool is great but does not offer enough flexibility in terms of its look and feel. We wanted the SupportHero widget to occupy lesser screen space, but we learned that although we can customize the colors, we couldn't tweak around with the dimensions of the sliding knowledge base. > > Time-saver. Helps us learn from our customers queries to improve our knowledge base. ----- ### "They've changed the terms of the deal, pray they don't change them again" — 1.0/5 > **Anthony** | *30 de noviembre de 2021* | Marketing y publicidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story. > > **Puntos en contra**: I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity. ----- ### "SupportHero: An appropriate name for a great product" — 5.0/5 > **Aaron** | *25 de enero de 2023* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better. > > **Puntos en contra**: It's very intuitive and honestly, does everything I need it to do. No complaints. > > It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response. ----- ### "Great Tool" — 5.0/5 > **Martín** | *18 de mayo de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Robust yet very flexible knowledge management platform > > **Puntos en contra**: More integrations and a newly/refreshed user interface ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/144138/supporthero?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/144138/supporthero) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados