¿Quién usa Hiver?

Toda persona que use Gmail/G Suite para trabajar.

¿Qué es Hiver?

Hiver es una herramienta de colaboración por correo electrónico para empresas. Permite que los equipos administren bandejas de entrada compartidas como [email protected] o [email protected] sin tener que salir de Gmail. Los equipos de asistencia la utilizan como centro de ayuda. Los equipos de ventas y administración de cuentas la utilizan para administrar las conversaciones con los clientes. Los equipos financieros la utilizan para la gestión del flujo de trabajo. Hiver hace que todos tus equipos sean más productivos en la gestión del correo electrónico.

Información sobre Hiver

GrexIt

http://hiverhq.com

Fundada en 2011

Resumen de precios de Hiver

Hiver dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Hiver está disponible a partir de US$7.00/mes.

Precio inicial

US$7.00/mes

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

En línea

Funciones de Hiver

Herramientas de colaboración
Control de versiones
Edición en tiempo real
Foros de discusión
Gestión de calendarios
Gestión de contactos
Gestión de contenidos
Gestión de documentos
Gestión de proyectos
Gestión de tareas
Lluvia de ideas
Videoconferencia
Acceso remoto
Asistencia remota
Chat de vídeo
Chat en vivo
Colaboración
Conferencias web
Firma electrónica
Gestión de reuniones
Gestión de tareas
Seguimiento de huso horario
Softphone
Supervisión de la actividad de los empleados
Archivo y conservación
Bandejas de entrada compartidas
Bloqueo de spam
Enrutamiento
Gestión de colas de espera
Gestión de firmas
Gestión de respuestas
Lista blanca/negra
Recuperación de datos
Respuestas prediseñadas
Supervisión de correo electrónico
Alertas y alzada
Almacenamiento de documentos
Chat en tiempo real
Comunicación multicanal
Creación de marca personalizable
Enrutamiento automatizado
Gestión de SLA (Service Level Agreement)
Gestión de la base de conocimiento
Gestión de recursos informáticos
Gestión de tickets
Integración de correo electrónico
Portal de autoservicio
Seguimiento de interacciones
Supervisión de redes

Reseñas de Hiver

Mostrando 5 de 67 reseñas

En general
4.7/5
Facilidad de uso
4.6/5
Atención al cliente
4.7/5
Funcionalidades
4.5/5
Relación calidad-precio
4.6/5
Brian del terzo C.
Administrator
Formación profesional y coaching, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25/6/2020

"We are so pleased to have found Hiver!"

Comentarios: It is easy to administrate, very user friendly, and the support is phenomenal. I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Puntos a favor: The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience. We can assign emails internally, share inboxes and disposition emails as open, pending, or closed - chat about 'tickets' in the Hiver side bar, and step in to assist on existing email chains without having to forward emails to different departments or members across the team.

Contras: I'd love to be able to create a 'ticket' within Hiver on behalf of a customer. Currently tickets can only be created based on an email interaction between a customer and our company.

  • Fuente de la reseña 
  • Publicado el 25/6/2020
Bryn S.
Director of Operations
Tecnología y servicios de la información, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/9/2019

"Hiver has been a game changer our account management team!"

Puntos a favor: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Contras: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

  • Fuente de la reseña 
  • Publicado el 10/9/2019
Andrea G.
Founder
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    1/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 4/3/2018

"Awful experience!!! After integrating this tool, my clients stopped receiving my emails."

Comentarios: None. Hiver completely derailed our operations at a period of peak media coverage.

Puntos a favor: Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Contras: I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

  • Fuente de la reseña 
  • Publicado el 4/3/2018
Charlie R.
Partner
Marketing y publicidad, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 23/6/2020

"Easy Email Management"

Comentarios: Great overall experience that has helped us become more efficient and communicate very effectively.

Puntos a favor: Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently. There are easy ways to set up template copy too, accessible to the whole team.

Contras: No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.

  • Fuente de la reseña 
  • Publicado el 23/6/2020
Brian C.
Senior Solutions Manager
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 23/6/2020

"Excellent Add-On to a Gmail-centric Workflow "

Comentarios: Overall, I very much like Hiver and think it is an excellent service that solved our very real problem when redesigning our company's architecture. I have been pleased not only with the functioning of Hiver, but also with the seemingly kind people behind the scenes who are always improving Hiver and are always available for a questions, if one arises.

Puntos a favor: Our company moved over to G Suite in an effort to move to cloud-based operations from our previous terminal server setup (Windows-based ONLY; accessibility was relatively limited if not at the office). When making the switch, we note that Gmail does not have a shared mailbox function – something that our company entirely relies on. So though you're getting the "Suite" of apps that are necessary (and excellent) for operations, a large piece of the puzzle was absent. HIVER offered EXACTLY what we were looking for. Accessibility to shared email addresses/inboxes for a small or large number of employees. Hiver is an excellent and essential tool in our company's toolbox. Furthermore, the customer service I receive is always quick and accurate and a smile seems to be permanently attached to the customer service reps, making it not only easy, but also pleasant, to address issues.

Contras: Our company works entirely online – browser-based and mobile devices. Hiver has an iPhone app that we use and it is constantly improving, but the iPad app is the iPhone app on a bigger screen. Hiver's latest update duplicates the size parameters of the iPhone app, so it is not just enlarged (causing a grainy picture) but rather readable. The downside of the app version is that I can't seem to compose a new email from one of the shared mailboxes. While traveling I may need to send an email from a shared address, but cannot do so with the Hiver app. Further, Hiver sorely leaves behind the template functionality – something that our company depends on – and I can't seem to create signatures for the various addresses. A new iPad app may be a longer project, but if the shared templates and signature functions could be addressed, that would take Hiver to a new level for companies such as ours. We are also looking at investing in Hiver again for a new setup, but I note that the prices have become quite high. While G Suite itself is $12/user, if you require more than one shared inbox (which seems very likely) you're paying almost double @ $22+/user for Hiver, which then starts to crank up the price making it seems like less of a "value". It may require some planning, but Gmail offers alternatives to the shared inbox which may appeal to customers who would find this too expensive.

  • Fuente de la reseña 
  • Publicado el 23/6/2020