--- description: ¿Qué piensan los usuarios de Pure Chat? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Pure Chat gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pure Chat - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Pure Chat](/software/141708/pure-chat) # Pure Chat Canonical: https://www.capterra.do/software/141708/pure-chat Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.do/software/141708/pure-chat?page=2) > Pure Chat ayuda a las pequeñas y medianas organizaciones a interactuar con los visitantes de su sitio web mediante este software potente y fácil de usar para chat en vivo. > > Veredicto: 337 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Pure Chat? Pure Chat es ideal para pequeñas y medianas empresas y equipos de ventas/marketing de cualquier sector y que buscan captar más clientes potenciales y cerrar más ventas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 337 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Pure Chat - **Constitución**: 2012 ## Contexto comercial - **Precio de partida**: US$39.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, hindi, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, persa, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funcionalidades - Acceso móvil - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Creación de informes/análisis - Creación de marca personalizable - Formulario sin conexión - Historial de transcripciones/chat - Third-Party Integrations - Transferencias/enrutamiento ## Integraciones (en total: 8) - Google Analytics 360 - HubSpot CRM - Keap - Shopify - Squarespace - Weebly - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Chat ## Categoría - [Software de chat en directo](https://www.capterra.do/directory/30797/live-chat/software) ## Alternativas 1. [WhatsApp](https://www.capterra.do/software/180345/whatsapp) — 4.7/5 (16474 reviews) 2. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Tidio](https://www.capterra.do/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Opiniones ### "Its a wonderful solution comparable to tawk" — 4.0/5 > **George Rex** | *25 de septiembre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website. > > **Puntos en contra**: The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user. > > Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that. ----- ### "Pure Chat is a Go for Us\!" — 4.0/5 > **Paula** | *21 de mayo de 2025* | Entretenimiento | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy to set up, pricing is good compared to other live chat apps. We were able to upload our own customized chat button to be on brand with our company. > > **Puntos en contra**: It's not clear how to filter my business IP out of analytics. I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed. > > We've only been using Pure Chat for a few days and so far everything seems to be running smoothly. We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative. ----- ### "Why offer an app when it doesn't work?" — 3.0/5 > **Leticia** | *25 de enero de 2017* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question. > > **Puntos en contra**: EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do. > > I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing\! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company. ----- ### "About pure chat" — 5.0/5 > **Usuario verificado** | *18 de enero de 2025* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use,it have best features and it is free of cost. > > **Puntos en contra**: i dont have any complilants with this pure chat ----- ### "Super easy to use and integrate, mobile app works well." — 4.0/5 > **Mike** | *22 de octubre de 2019* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site. > > **Puntos en contra**: You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin. > > It's very easy to use and quite functional. At our small size the free version works great. I just wish they provided an interface to apply your own CSS to their widgets. ----- Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.do/software/141708/pure-chat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/141708/pure-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados