--- description: ¿Qué piensan los usuarios de XCALLY? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de XCALLY gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XCALLY - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [XCALLY](/software/136894/xcally) # XCALLY Canonical: https://www.capterra.do/software/136894/xcally Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.do/software/136894/xcally?page=2) > Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. > > Veredicto: 130 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa XCALLY? Every kind of customer care requiring professional solutions, for inbound, outbound, blended services. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 130 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: XCALLY - **Ubicación**: Paderno Dugnano, Italia - **Constitución**: 2007 ## Contexto comercial - **Precio de partida**: EUR 29.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil) - **Idiomas admitidos**: alemán, checo, español, estonio, francés, inglés, italiano, japonés, letón, lituano, malayo, portugués, portugués de Brasil, portugués de Portugal, sueco, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice, Benín, Bielorrusia y 157 más ## Funcionalidades - Automated Attendant - CRM - Creación de informes de llamadas - Creación de informes/análisis - De texto a voz - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de listas - Gestión del personal - Grabación de llamadas - Grabación de texto de llamada - IVR - Integración de telefonía informática - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - PBX - Panel de comunicaciones - Programación de rellamadas - Registro de llamadas - Seguimiento de interacciones - Supervisión de llamadas - Varios scripts - VoIP ## Integraciones (en total: 26) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow … y 11 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) - [Sistemas IVR](https://www.capterra.do/directory/30231/ivr/software) - [Software de marcador predictivo](https://www.capterra.do/directory/30597/predictive-dialer/software) - [Software para sistemas telefónicos](https://www.capterra.do/directory/31101/business-phone-systems/software) - [Software para llamadas automáticas](https://www.capterra.do/directory/30999/auto-dialer/software) ## Alternativas 1. [Convoso](https://www.capterra.do/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 2. [Readymode](https://www.capterra.do/software/136728/readymode) — 4.6/5 (136 reviews) 3. [HoduCC](https://www.capterra.do/software/156136/hoducc) — 4.6/5 (95 reviews) 4. [wolkvox](https://www.capterra.do/software/193276/wolkvox) — 4.6/5 (100 reviews) 5. [CallTools](https://www.capterra.do/software/149510/call-center-software) — 4.8/5 (155 reviews) ## Opiniones ### "Good Dialler tool with decent features" — 4.0/5 > **Irfanudeen** | *12 de mayo de 2022* | Aprendizaje en línea | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity. > > **Puntos en contra**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly. > > I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features. ----- ### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5 > **Miguel** | *24 de enero de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services. > > **Puntos en contra**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want. > > Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from. ----- ### "This software is always trying to update with the latest technology including AI, and robotic system" — 3.0/5 > **Mochamad** | *15 de septiembre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost. > > **Puntos en contra**: Open channels. This feature will make this software rich in solutions > > I don't have enough experiences using this software since we just use this software for propose of demo to customers. ----- ### "Easy to install, maintain and open to a lot of different integrations" — 5.0/5 > **Simon** | *2 de marzo de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general > > **Puntos en contra**: The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is. > > Nice people, quick reaction to support-related issues ----- ### "XCally Contact Centre the Way of the future" — 5.0/5 > **Janet** | *9 de abril de 2020* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools. > > **Puntos en contra**: I can honestly say there was nothing I do not like > > Fast efficient and deliver ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.do/software/136894/xcally?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/136894/xcally) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados