--- description: ¿Qué piensan los usuarios de ActivTrak? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ActivTrak gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ActivTrak - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [ActivTrak](/software/135366/activtrak) # ActivTrak Canonical: https://www.capterra.do/software/135366/activtrak Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.do/software/135366/activtrak?page=2) > ActivTrak brinda a los usuarios la capacidad de comprender qué procesos funcionan mejor para tu empresa, quién está comprometido, y cuándo cambia la productividad. > > Veredicto: 591 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ActivTrak? El mercado objetivo incluye cualquier empresa pequeña o grande de Fortune 1000 con más de 5-1000 empleados con computadoras. Lo ideal es que los dueños de negocios, directores de TI, directores de Recursos Humanos y líderes de equipo que necesitan resultados. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 591 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Birch Grove Software - **Ubicación**: Dallas, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio de partida**: US$10.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Irlanda, Japón, México, Nueva Zelanda, Reino Unido ## Funcionalidades - API - Alertas en tiempo real - Alertas y notificaciones - Análisis de productividad - Análisis de tendencias - Análisis predictivo - Análisis visual - Base de datos de empleados - Benchmarking - Búsqueda/filtro - Controles o permisos de acceso - Creación de informes ad hoc - Creación de informes y estadísticas - Creación de informes/análisis - Gestión de comentarios - Gestión de control de horas - Gestión de datos - Gestión de empleados - Gestión de la conformidad - Gestión de proyectos - Gestión de reuniones - Gestión de tareas - Gestión del rendimiento - Goal Setting/Tracking - Historial de navegación - Importación y exportación de datos - Informes personalizables - Integración de datos - Modelos personalizables - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Panel de control personalizable - Planificación de personal - Planificación estratégica - Publishing/Sharing - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Registro de actividad de la pantalla - Scheduled/Automated Reports - Seguimiento de la asistencia - Seguimiento de la participación - Seguimiento de ubicación - Seguimiento del avance - Seguimiento del tiempo - Supervisión KPI - Supervisión de la actividad de los empleados - Third-Party Integrations - Visualización de datos … y 1 características más ## Integraciones (en total: 27) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva … y 12 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) - [Software para monitorear empleados](https://www.capterra.do/directory/31087/employee-monitoring/software) - [Herramientas BI](https://www.capterra.do/directory/23/business-intelligence/software) - [Software de productividad](https://www.capterra.do/directory/30968/productivity/software) - [Herramientas de reporting](https://www.capterra.do/directory/30053/reporting/software) ## Alternativas 1. [Clockify](https://www.capterra.do/software/169607/clockify) — 4.8/5 (9242 reviews) 2. [DeskTime](https://www.capterra.do/software/168660/desktime) — 4.5/5 (526 reviews) 3. [Connecteam](https://www.capterra.do/software/153140/connecteam) — 4.6/5 (5203 reviews) 4. [WebWork Time Tracker](https://www.capterra.do/software/151338/webwork-time-tracker) — 4.6/5 (420 reviews) 5. [Toggl Track](https://www.capterra.do/software/79091/toggl) — 4.7/5 (2585 reviews) ## Opiniones ### "ActiveTrak - When you want to really monitor your employees/workers remotely" — 5.0/5 > **Jon** | *30 de junio de 2022* | Marketing y publicidad | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. > > **Puntos en contra**: One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. > > Very good overall experience. Easy to use, and install. ----- ### "worth the price" — 4.0/5 > **dawn** | *10 de diciembre de 2025* | Seguridad e investigaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. > > **Puntos en contra**: cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing > > this is a good product for the price. customer support has been very helpful when I have needed them ----- ### "Excellent Add-on to other tools" — 5.0/5 > **ChoCha'** | *15 de abril de 2026* | Almacenamiento | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like the most that it is easy to get what i need. Im able to share information with my executives. Can export out files if needed. Our team are able to track time productivity of end users. > > **Puntos en contra**: i haven't navigated enough to know what not to like. I have plans this year to venture and user more of the software that it has to offer. > > Im able to quickly get what i need. The cost is reasonable. When needing assistance, someone is there to help. Not used reporting, but have been able to export a list of activities. ----- ### "High License Fee Increases, Poor Customer Service & Cancellation Issues\!" — 1.0/5 > **Scott** | *23 de octubre de 2025* | Alimentación y bebidas | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The ability to detect "mouse clicker" activity monitoring cheating, category based alerts, and event based screenshots. > > **Puntos en contra**: The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher-priced plan and added cost features. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running. The agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. > > Customer interactions with support and sales have been poor, almost robotic with canned responses on anything except when they're trying to get more money out of you with plan or feature upsells. The cancellation process is purposely designed to trap you in a yearly contract and make cancelling from the mandatory auto-renewal (no way to disable this) as difficult as possible jumping through hoops. The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity. ----- ### "Auto-Renew Trap and Canned Responses" — 1.0/5 > **Leo** | *9 de marzo de 2026* | Edición | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees > > **Puntos en contra**: DO NOT DO BUSINESS WITH THESE PEOPLE\! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. > > When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.do/software/135366/activtrak?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/135366/activtrak) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados