--- description: ¿Qué piensan los usuarios de ActivTrak? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ActivTrak gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ActivTrak - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [ActivTrak](/software/135366/activtrak) # ActivTrak Canonical: https://www.capterra.do/software/135366/activtrak Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.do/software/135366/activtrak?page=2) > ActivTrak brinda a los usuarios la capacidad de comprender qué procesos funcionan mejor para tu empresa, quién está comprometido, y cuándo cambia la productividad. > > Veredicto: 591 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ActivTrak? El mercado objetivo incluye cualquier empresa pequeña o grande de Fortune 1000 con más de 5-1000 empleados con computadoras. Lo ideal es que los dueños de negocios, directores de TI, directores de Recursos Humanos y líderes de equipo que necesitan resultados. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 591 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Birch Grove Software - **Ubicación**: Dallas, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio de partida**: US$10.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Irlanda, Japón, México, Nueva Zelanda, Reino Unido ## Funcionalidades - API - Alertas en tiempo real - Alertas y notificaciones - Análisis de productividad - Análisis de tendencias - Análisis predictivo - Análisis visual - Base de datos de empleados - Búsqueda/filtro - Controles o permisos de acceso - Creación de informes ad hoc - Creación de informes y estadísticas - Creación de informes/análisis - Gestión de comentarios - Gestión de control de horas - Gestión de datos - Gestión de empleados - Gestión de la conformidad - Gestión de proyectos - Gestión de reuniones - Gestión de tareas - Gestión del rendimiento - Goal Setting/Tracking - Historial de navegación - Importación y exportación de datos - Informes personalizables - Integración de datos - Modelos personalizables - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Panel de control personalizable - Planificación de personal - Planificación estratégica - Publishing/Sharing - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Registro de actividad de la pantalla - Scheduled/Automated Reports - Seguimiento de la asistencia - Seguimiento de la participación - Seguimiento de ubicación - Seguimiento del avance - Seguimiento del tiempo - Supervisión KPI - Supervisión de la actividad de los empleados - Third-Party Integrations - Visualización de datos … y 1 características más ## Integraciones (en total: 27) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva … y 12 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) - [Software para monitorear empleados](https://www.capterra.do/directory/31087/employee-monitoring/software) - [Herramientas BI](https://www.capterra.do/directory/23/business-intelligence/software) - [Software de productividad](https://www.capterra.do/directory/30968/productivity/software) - [Herramientas de reporting](https://www.capterra.do/directory/30053/reporting/software) ## Alternativas 1. [Clockify](https://www.capterra.do/software/169607/clockify) — 4.8/5 (9248 reviews) 2. [DeskTime](https://www.capterra.do/software/168660/desktime) — 4.5/5 (526 reviews) 3. [Connecteam](https://www.capterra.do/software/153140/connecteam) — 4.6/5 (5296 reviews) 4. [WebWork Time Tracker](https://www.capterra.do/software/151338/webwork-time-tracker) — 4.6/5 (548 reviews) 5. [WorkTime](https://www.capterra.do/software/129845/worktime) — 4.6/5 (160 reviews) ## Opiniones ### "ActiveTrak - When you want to really monitor your employees/workers remotely" — 5.0/5 > **Jon** | *30 de junio de 2022* | Marketing y publicidad | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. > > **Puntos en contra**: One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. > > Very good overall experience. Easy to use, and install. ----- ### "Effective Monitoring Solution" — 5.0/5 > **ROBERTO** | *10 de diciembre de 2025* | Arquitectura y planificación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. > > **Puntos en contra**: One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. > > My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. ----- ### "Auto-Renew Trap and Canned Responses" — 1.0/5 > **Leo** | *9 de marzo de 2026* | Edición | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees > > **Puntos en contra**: DO NOT DO BUSINESS WITH THESE PEOPLE\! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. > > When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team ----- ### "Honest review from an IT manager" — 4.0/5 > **Marcus** | *14 de abril de 2026* | Empleo y contratación | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: snapshots that are instant, and discreet client and support is prompt and precise in our experience. > > **Puntos en contra**: Ui is a bit dated. Its hard to se some of the features because they are intuitive enough. I even get confused when trying to explain usage and certain features. > > Decent experience. as an It manager it was easy to setup groups, create accounts, and client configurations. the biggest downside is maybe the UI. it takes a lot of get used to and is not really intuitive when looking at the more advanced features, so alot of my users did not utilize them. Other than that no complaints\! ----- ### "Tracking Data" — 4.0/5 > **Ashley** | *15 de diciembre de 2025* | Servicios para el consumidor | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like than I can break down the activity daily and per person. I really enjoy using this system because it makes tracking and reviewing data incredibly simple and organized. I like that I can break down activity by each person, which helps me clearly see individual performance and accountability. Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time. I also appreciate that it provides a lot of data, including both active and inactive activity, which gives a complete picture of what is happening. This flexibility saves time and makes managing data much more efficient. > > **Puntos en contra**: Overall, the employee tracking system is useful and provides a lot of detailed data, but it can be a little hard to navigate at times. Some features are not as intuitive as they could be, and it can take extra time to find specific information or reports. Once you become familiar with the layout, it does offer valuable insights and tracking capabilities, but the learning curve can be frustrating at first. With improved navigation and a more user-friendly design, this system could be much more efficient and easier to use on a daily basis. > > It has been a good experience overall. Whenever I’ve had questions in the past and reached out for help, I received a quick response and clear answers. I really appreciate the fast response and support. ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.do/software/135366/activtrak?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/135366/activtrak) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados