--- description: ¿Qué piensan los usuarios de NiCE CXone? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de NiCE CXone gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.do/software/134775/incontact-call-center-software Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.do/software/134775/incontact-call-center-software?page=2) > Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas. > > Veredicto: 582 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa NiCE CXone? Los centros de contacto de organizaciones pequeñas, medianas, grandes y gubernamentales utilizan NICE inContact CXone para ofrecer experiencias excepcionales a los clientes en todos los canales digitales y de voz. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 582 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funcionalidades | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: NiCE ## Contexto comercial - **Precio de partida**: US$110.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: alemán, búlgaro, checo, chino, chino tradicional, coreano, croata, danés, español, francés, griego, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, rumano, ruso, sueco, tailandés, árabe - **Países disponibles**: Alemania, Anguila, Arabia Saudita, Argentina, Australia, Austria, Bahamas, Bangladés, Barbados, Baréin, Bermudas, Bielorrusia, Bolivia, Brasil, Brunéi, Bulgaria, Bélgica, Camboya, Canadá, Catar y 89 más ## Funcionalidades - Base de datos de clientes - CRM - Chat en vivo - Chatbot - Comunicación multicanal - Creación de informes/análisis - Desvío de llamadas - Employee Coaching Tools - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de ausencias - Gestión de bandeja de entrada - Gestión de campañas - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de control de horas - Gestión de empleados - Gestión de encuestas y sondeos - Gestión de la calidad - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de listas - Gestión de modelos - Gestión de tickets - Grabación - Grabación de llamadas - Grabación de texto de llamada - Historial de cliente - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Mensajería SMS - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Para centros de atención telefónica - Planificación de personal - Portal de autoservicio - Previsión de trabajo - Recopilación de datos multicanal - Registro de llamadas - Supervisión de llamadas - Transferencia de archivos - VoIP - Workflow Automation … y 29 características más ## Integraciones (en total: 36) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico … y 21 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.do/directory/30007/call-center/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.do/directory/30541/customer-satisfaction/software) - [Software de compromiso del cliente](https://www.capterra.do/directory/30906/customer-engagement/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.do/directory/31002/customer-communications-management/software) - [Software de servicio al cliente](https://www.capterra.do/directory/22/customer-service/software) ## Alternativas 1. [Ringover](https://www.capterra.do/software/169627/ringover) — 4.7/5 (890 reviews) 2. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [HoduCC](https://www.capterra.do/software/156136/hoducc) — 4.6/5 (99 reviews) 4. [Genesys Cloud CX](https://www.capterra.do/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 5. [Five9](https://www.capterra.do/software/132405/five9) — 4.2/5 (487 reviews) ## Opiniones ### "Excellent Resource; Future Versions Will Be Even Better" — 5.0/5 > **Saskia** | *19 de septiembre de 2023* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly. > > **Puntos en contra**: The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time. > > It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them. ----- ### "Great Business Partner" — 4.0/5 > **Sarah** | *30 de octubre de 2024* | Servicios financieros | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Leading edge of contact center technology > > **Puntos en contra**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "I can't use this" — 1.0/5 > **Adam** | *31 de agosto de 2023* | Bienes de consumo | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA). > > **Puntos en contra**: You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own. > > I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver. ----- ### "How "Nice" of You to Read My "inContact" Review\!\!" — 4.0/5 > **Usuario verificado** | *25 de febrero de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized. > > **Puntos en contra**: I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again. > > I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes. ----- ### "Great Product" — 5.0/5 > **Chris** | *30 de agosto de 2023* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very easy to use, able to be deployed with little to no issues and it is always kept up to date > > **Puntos en contra**: Tech support can take a little longer to get a case worked when something does come up ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.capterra.do/software/134775/incontact-call-center-software?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/134775/incontact-call-center-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados