--- description: ¿Qué piensan los usuarios de Zendesk Explore? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zendesk Explore gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Explore - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de reporting](/directory/30053/reporting/software) > [Zendesk Explore](/software/132248/bime) # Zendesk Explore Canonical: https://www.capterra.do/software/132248/bime Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/132248/bime?page=2) > BIME permite descubrir fácilmente los datos que os interesan a ti y a tu empresa. > > Veredicto: 23 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zendesk Explore? Grandes empresas, medianas empresas, organizaciones sin ánimo de lucro, instituciones públicas. BIME conecta los datos de los clientes y permite a las organizaciones obtener una visión holística de manera sencilla. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 23 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funcionalidades | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zendesk - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio de partida**: US$49.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil) - **Idiomas admitidos**: español, francés, inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Estados Unidos, India, Japón, México, Reino Unido ## Funcionalidades - API - Alertas y notificaciones - Análisis de tendencias - Análisis visual - Arrastrar y soltar - Búsqueda/filtro - Conectores de datos - Creación de informes ad hoc - Creación de informes y estadísticas - Creación de informes/análisis - Creación de paneles de comunicaciones - Funciones/cálculos - Gestión de datos - Importación y exportación de datos - Informes personalizables - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Panel de control personalizable - Planificación estratégica - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Scheduled/Automated Reports - Supervisión KPI - Varias fuentes de datos - Visualización de datos - Widgets ## Integraciones (en total: 20) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly … y 5 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Herramientas de reporting](https://www.capterra.do/directory/30053/reporting/software) ## Categorías relacionadas - [Herramientas de reporting](https://www.capterra.do/directory/30053/reporting/software) - [Herramientas BI](https://www.capterra.do/directory/23/business-intelligence/software) - [Herramientas de visualización de datos](https://www.capterra.do/directory/30696/data-visualization/software) - [Software de cuadro de mando](https://www.capterra.do/directory/30839/dashboard/software) - [Programas de análisis estadístico](https://www.capterra.do/directory/30752/statistical-analysis/software) ## Alternativas 1. [Google Analytics 360](https://www.capterra.do/software/177042/google-analytics) — 4.7/5 (8091 reviews) 2. [Microsoft Power BI](https://www.capterra.do/software/176586/power-bi) — 4.6/5 (1879 reviews) 3. [Tableau](https://www.capterra.do/software/77260/tableau) — 4.6/5 (2351 reviews) 4. [Dataslayer](https://www.capterra.do/software/218756/dataslayer) — 4.7/5 (88 reviews) 5. [Google Data Studio](https://www.capterra.do/software/190616/data-studio) — 4.5/5 (337 reviews) ## Opiniones ### "Insightful and Reliable Reporting for Support Teams" — 4.0/5 > **Hadi** | *23 de abril de 2026* | Aprendizaje en línea | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. > > **Puntos en contra**: When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. > > Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. ----- ### "easy to use" — 4.0/5 > **Diego** | *11 de diciembre de 2025* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Puntos en contra**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26 de enero de 2026* | Producción de alimentos | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Puntos en contra**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11 de febrero de 2023* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Can find all the details easily with any details available of the customer. > > **Puntos en contra**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- ### "Easy to use and analyze software, that can connect number of teams accross the organisation" — 4.0/5 > **Vignesh** | *11 de febrero de 2023* | Automoción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. > > **Puntos en contra**: We can as many as add ons on this software making it space conjested. > > Its very easy and friendly to use for big organizations with different teams working cross functionally. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/132248/bime?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/132248/bime) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Datos estructurados