--- description: ¿Qué piensan los usuarios de HelpOnClick? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HelpOnClick gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://www.capterra.do/software/132026/helponclick-live-chat Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/132026/helponclick-live-chat?page=2) > Configura el chat en vivo en tu sitio web en solo 5 minutos. Habla con los visitantes de tu sitio web desde tu PC, tableta o teléfono móvil. ¡Aumenta las ventas\! > > Veredicto: 12 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HelpOnClick? HelpOnClick Live Chat se utiliza en pequeñas y medianas empresas de todo el mundo. Está localizado a más de 20 idiomas y se puede implementar en cualquier sitio web. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 12 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpOnClick - **Ubicación**: Allen, EE. UU. - **Constitución**: 2004 ## Contexto comercial - **Precio de partida**: US$7.20 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino tradicional, danés, español, finés, francés, hebreo, húngaro, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, turco, árabe - **Países disponibles**: Alemania, Australia, Austria, Bulgaria, Bélgica, Canadá, Chequia, China, Chipre, Dinamarca, Emiratos Árabes Unidos, Eslovaquia, Eslovenia, España, Estados Unidos, Finlandia, Francia, Grecia, Hungría, India y 22 más ## Funcionalidades - Acceso móvil - Alerts/Escalation - Autoresponders - CRM - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de la base de conocimiento - Historial de transcripciones/chat - Portal de autoservicio - Third-Party Integrations - Transferencias/enrutamiento ## Integraciones (en total: 26) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud … y 11 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de chat en directo](https://www.capterra.do/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.do/directory/30797/live-chat/software) - [Software de servicio al cliente](https://www.capterra.do/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) ## Alternativas 1. [Bitrix24](https://www.capterra.do/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Freshdesk](https://www.capterra.do/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [EngageBay CRM](https://www.capterra.do/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1715 reviews) ## Opiniones ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11 de diciembre de 2018* | Seguridad e investigaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Puntos en contra**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Usuario verificado** | *16 de abril de 2019* | Maquinaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Puntos en contra**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17 de mayo de 2021* | Software informático | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: having a Desktop version was great since we don't keep browsers open. > > **Puntos en contra**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12 de abril de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Puntos en contra**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28 de julio de 2018* | Ocio, viajes y turismo | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Affordable compared to other options. Easy to use for basic chat functions. > > **Puntos en contra**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/132026/helponclick-live-chat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/132026/helponclick-live-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados