17 años ayudando a las empresas dominicanas
a elegir el mejor software
HelpOnClick
¿Qué es HelpOnClick?
El equipo de HelpOnClick hace todo lo posible para crear el software que ayuda a los comerciantes a comunicarse fácilmente con los visitantes de su sitio web. El chat en vivo y la mesa de ayuda, simples e intuitivos, permiten a los clientes concentrarse en los puntos principales: aumentar las ventas y mejorar la asistencia al cliente.
El software HelpOnClick Live Chat incluye las siguientes características principales:
Supervisión de tráfico en tiempo real.
Agente de chat virtual.
Iconos y textos personalizables.
Integración con Facebook.
Integración con los principales sistemas CRM, CMS, mesa de ayuda.
¿Quién usa HelpOnClick?
HelpOnClick Live Chat se utiliza en pequeñas y medianas empresas de todo el mundo. Está localizado a más de 20 idiomas y se puede implementar en cualquier sitio web.
¿Tienes dudas sobre HelpOnClick?
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HelpOnClick
Opinones de HelpOnClick
Me agrada.
Puntos a favor:
Esta agrada esta herramienta es intuitiva economica y facil de implementar.
Contras:
no tengo quejas sobre este producto me ha funcionado bien.
We Love HelpOnClick and Our Customers Do Too!
Comentarios: We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Puntos a favor:
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Contras:
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
Chatting like the best of them!
Puntos a favor:
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Contras:
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Respuesta de HelpOnClick
hace 6 años
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
Poor Response from all levels
Comentarios: The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.
Puntos a favor:
having a Desktop version was great since we don't keep browsers open.
Contras:
Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.
My appreciation of HelpOnClick
Comentarios: I really appreciate this tool and even more when I see that customers love it too
Puntos a favor:
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
Contras:
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Respuesta de HelpOnClick
hace 6 años
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.