--- description: ¿Qué piensan los usuarios de KWHotel? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de KWHotel gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KWHotel - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para hoteles](/directory/20031/hospitality-property-management/software) > [KWHotel](/software/129404/kwhotel) # KWHotel Canonical: https://www.capterra.do/software/129404/kwhotel Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/129404/kwhotel?page=2) > Optimiza las operaciones hoteleras con este popular software para hoteles. Ampliable con gestor de canales, motor de reservas online y más. > > Veredicto: 28 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa KWHotel? KWHotel es adecuado para hoteles, hostales, bed and breakfast, villas y cualquier otro alojamiento de tamaño pequeño o mediano. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 28 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funcionalidades | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Kajware - **Constitución**: 2009 ## Contexto comercial - **Precio de partida**: EUR 8.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos, Polonia ## Funcionalidades - Asistencia al cliente - Creación de informes/análisis - Gestión de calendarios - Gestión de reservas - Integración de GDS y OTA - Notas de reserva - Procesamiento de pagos - Punto de venta (POS) - Reserva en línea - Reservas de grupo ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para hoteles](https://www.capterra.do/directory/20031/hospitality-property-management/software) ## Categorías relacionadas - [Software para hoteles](https://www.capterra.do/directory/20031/hospitality-property-management/software) - [Sistemas de reservas](https://www.capterra.do/directory/20032/reservations/software) ## Alternativas 1. [Guesty](https://www.capterra.do/software/159377/guesty) — 4.4/5 (465 reviews) 2. [WebRezPro](https://www.capterra.do/software/113348/webrezpro) — 4.6/5 (211 reviews) 3. [Hostaway](https://www.capterra.do/software/152433/hostaway) — 4.8/5 (1524 reviews) 4. [ResNexus](https://www.capterra.do/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 5. [Smoobu](https://www.capterra.do/software/160106/smoobu) — 4.5/5 (195 reviews) ## Opiniones ### "User Friendly" — 5.0/5 > **Diane** | *11 de mayo de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies\!\!\! ----- ### "The best Hotel management software out there\!" — 5.0/5 > **Alona** | *21 de junio de 2021* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I am the manager/owner of two hospitality companies. In the past, I have worked in large hotel chains with the most expensive Hospitality programs and when I created my own companies, I needed all the features of a good program, without the prohibiting cost most brought with them... Then I found KWHotel in 2016...\! I started with the free option to see if it suited my needs and then quickly moved on to the Pro version. The interface is easy to navigate, the calendar view is all-inclusive, the program's features include everything a hotel/villa management/apartment rental company may need (web access, mobile App, OTA sync, channel manager etc) and more, all with very easy navigation and setting up process\! The support center (which is probably the most important aspect of a software program) is the best I have come across in ANY sector, with immediate response, well-informed personnel and the INVALUABLE feeling that if something goes wrong, then it will be set right in no time at all\! I HIGHLY recommend KWHotel for anyone who needs to keep informed of their reservations, guest data, prices, statistics, invoicing and general management of their hospitality company with one "click". We at Messinian Luxury and Messinian Nest would be lost without it\! > > **Puntos en contra**: Nothing\! Everything works for us and we keep finding features that help us more and more with our reseervations management and villa operations. > > Seven stars\!\!\! ----- ### "Buyer beware" — 2.0/5 > **Regina** | *30 de marzo de 2019* | Hostelería | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy. > > **Puntos en contra**: Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time\! As you know, loosing all of your reservations is an absolute nightmare\! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work\! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed. ----- ### "Excellent software , value for money" — 5.0/5 > **Dim** | *16 de septiembre de 2017* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Perfect choice for small/medium size hostels and hotels. Easy to learn-Very good interface Good functions ( reservations, room plan , basic but solid reports) Automatic updates Good Support-Customization of various reports Good Connectivity with various third party softwares. Server backup ( optional but highly recommended) Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property . > > **Puntos en contra**: The mobile app needs improvement . Also the web interface could be better. Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought. > > Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company ----- ### "crazy expensive product" — 5.0/5 > **Christina** | *12 de diciembre de 2022* | Hostelería | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: good customer service and many oprions to choose from > > **Puntos en contra**: i use it for more than 5 years and from 2022 everything has changed. they charge for everything i mean everything , they want 5e/month to keep yr access to your database , when you dont have an active licence, tho one i have payed for\! for 2023 the prices are 300% higher, unbelievable > > they forced me to stop our co operation in a very unpolite way, it not normat to raise yr price to old customer 300% ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/129404/kwhotel?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/129404/kwhotel) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados