--- description: ¿Qué piensan los usuarios de OMNITRACKER? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de OMNITRACKER gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OMNITRACKER - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/30676/itsm/software) > [OMNITRACKER](/software/124156/omnitracker) # OMNITRACKER Canonical: https://www.capterra.do/software/124156/omnitracker Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/124156/omnitracker?page=2) > Aplicación de ITSM que maneja incidentes, problemas, cambios, activos de servicio y configuración y procesos de gestión de acceso e identidad. > > Veredicto: 9 usuarios lo han valorado con **3.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.7/5** | 9 Opiniones | | Facilidad de uso | 3.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.5/5 | Basado en las opiniones generales | | Funcionalidades | 3.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: OMNINET - **Ubicación**: Bavaria, Alemania ## Contexto comercial - **Precio de partida**: EUR 10,000.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Países disponibles**: Alemania ## Funcionalidades - Alerts/Escalation - Creación de informes/análisis - Enrutamiento automatizado - Flujo de trabajo de aprobación - Gestión de SLA (Service Level Agreement) - Gestión de configuración - Gestión de contratos o licencias - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de la conformidad - Gestión de tareas - Gestión del cambio - Macros y modelos de respuestas - Planificación de cambios - Portal de autoservicio - Priorización - Registro de auditoría - Seguimiento de activos - Seguimiento de cambios ## Opciones de asistencia - Asistencia 24/7 - Chat ## Categoría - [Software de ITSM](https://www.capterra.do/directory/30676/itsm/software) ## Categorías relacionadas - [Software de ITSM](https://www.capterra.do/directory/30676/itsm/software) - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) - [Software de herramientas de configuración](https://www.capterra.do/directory/32355/configuration-tools/software) - [Herramientas para el cambio organizacional](https://www.capterra.do/directory/30958/change-management/software) ## Alternativas 1. [Freshservice](https://www.capterra.do/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [Issuetrak](https://www.capterra.do/software/16499/issuetrak) — 4.6/5 (205 reviews) 3. [ServiceTonic](https://www.capterra.do/software/112516/servicetonic) — 4.5/5 (2 reviews) 4. [JIRA Service Management](https://www.capterra.do/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.do/software/107225/sysaid) — 4.5/5 (511 reviews) ## Opiniones ### "Extensive possibilities for helpdesk but sometimes not as intuitive as I would like" — 4.0/5 > **Emmanuel** | *7 de junio de 2017* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Great tool for helpdesk and other IT support staff. Extensive follow up possibilities and communication support. > > **Puntos en contra**: Some features are not as intuitive as I would like. For example: the workflow for combined requests for changes and activities. Searching for an RFC can be quite tricky. ----- ### "Great system" — 5.0/5 > **Christian** | *26 de julio de 2016* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > The first review in this list is not related to ITSM systems at all, but is rather a hand-held GPS. The bad rating in that review is therefore not related to the OmniTracker enterprise IT Service Management (ITSM) system, and should be removed by its author, or moderators. Here are some links to that GPS, to prove the point... http://www.redferret.net/?p=16370 https://www.chinavasion.com/china/wholesale/Health\_Lifestyle/Outdoors\_Gear/The\_Omni\_Tracker-World\_GPS\_Tracker As a system administrator, I have used OmniTracker before, in Canada, having implemented it to manage my former employer's ITIL processes. After working with it for 2 years, I personally think it's a great enterprise ITSM system, that is very powerful, yet does not cost a fortune, like others in that niche market. One of the main reasons we opted for this system was the licensing model, which offers all-inclusive shared licenses. This saved my former employer a lot of money, compared to other systems charging extra per module or charging monthly per user. Christian Brien ITSM System Administrator ----- ### "It was good software 10 years ago" — 3.0/5 > **Magdalena** | *23 de diciembre de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Easy to configure. Good possibility to program everything with scripts. > > **Puntos en contra**: This program was good 10 years ago. No modern GUI and lack of searching for folders and fields, actions, message templates is a pain. Omnitracker in combination with Oracle database is a nightmare. Email interface can stop working without warning- debugging it is very difficult. If there is more emails to process than 40 000 then processing of them can take all day, what is totally unacceptable for systems working 24/7. Integration with other systems - mainly by using scripting if you want to achieve something more sophisticated than creating ticket. No version control for scripts and frames, no Autoarchivstation of requests. Problems with upgrade if you have many reports and statistics. Upgrade process takes lots of time if you have large database \>100 GB). Unhelpfull support which doesn't resolve your problems. Software totally incompatible between versions. > > I was developing and administering this system for Lufthansa and HamburgSued. For Lufthansa i created customised functionality for finance department and customer support, including set of sophisticated reports and integration with SAP and internal apps. For both of the customers I performed upgrade of this system- one to MSAzure, second to standalone VM. ----- ### "10 years of working with in in Automotive Industry" — 5.0/5 > **Bugnar** | *30 de junio de 2017* | Automoción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software is sending automatically the notifications for the responsible in case new actions are created; it also fives the possibility of quick reporting for open actions / overdue actions / actions per responsible, etc > > **Puntos en contra**: The software does not offer the possibility of customizing certain reporting available in order to create a personalized type of report > > Quick processing of the complaints; automatic notifications; easy documenting \& quick reporting ----- ### "OMNITRACKER Expert" — 4.0/5 > **Houssem** | *26 de agosto de 2016* | Automoción | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: - Flexibility - it make it easer for developers > > **Puntos en contra**: - Performance - Not web based - Saop webservice but no Rest - look and feel does not change in the desktop according to version 10.2.100 - hosted on a windows server not on a Linux(Performance issue) > > I for more than 5 years as an Omnitracker administrator. I have done all trainings provided by Omninet. I liked plying the OLE interface in VBscript language. That was great \!\!\! ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/124156/omnitracker?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/124156/omnitracker) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | nl | | | nl-BE | | ----- ## Datos estructurados