15 años ayudando a las empresas dominicanas
a elegir el mejor software

¿Qué es Capsule?

Capsule es el CRM en línea simple e inteligente. Para desarrollar relaciones más sólidas con los clientes, hacer más ventas y ahorrar tiempo. Capsule organiza contactos, correos electrónicos, actividades y canales de ventas, todo en un solo lugar. Se integra con otras herramientas populares, como G Suite de Google para ofrecer una vista completa de clientes y otros contactos. Cuenta gratuita disponible para hasta 2 usuarios o cuentas pagas a partir de 12 dólares al mes.

¿Quién usa Capsule?

Propietarios de pequeñas empresas que desean organizar mejor sus actividades comerciales y con clientes. Jefes y vicepresidentes de Ventas/Marketing de pequeñas y medianas empresas que buscan una solución de ventas.

Capsule Software - 1
Capsule Software - 2
Capsule Software - 3
Capsule Software - 4

¿Tienes dudas sobre Capsule? Compara con una alternativa popular

Capsule

Capsule

4.5 (159)
US$18.00
mes
Versión gratuita
Prueba gratuita
92
87
4.6 (159)
4.6 (159)
4.5 (159)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
US$7.00
mes
Versión gratuita
Prueba gratuita
98
13
4.7 (386)
4.7 (386)
4.5 (386)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Otras alternativas interesantes a Capsule

Bigin by Zoho CRM
Funcionalidades más valoradas
Gestión de clientes potenciales
Gestión de contactos
Gestión del pipeline de ventas
Acuity Scheduling
Funcionalidades más valoradas
Acceso móvil
Integración de redes sociales
Reserva en línea
Pipedrive
Funcionalidades más valoradas
Gestión de clientes potenciales
Gestión de contactos
Gestión del pipeline de ventas
HubSpot CRM
Funcionalidades más valoradas
Base de datos de contactos
Gestión de clientes potenciales
Gestión de contactos
Highrise
Funcionalidades más valoradas
Gestión de contactos
Gestión del pipeline de ventas
Seguimiento de interacciones
monday.com
Funcionalidades más valoradas
Gestión de empleados
Modelos
Panel de comunicaciones
Spotler CRM
Funcionalidades más valoradas
Base de datos de contactos
CRM
Gestión de contactos
Act!
Funcionalidades más valoradas
Base de datos de contactos
Búsqueda/filtro
Gestión de contactos
Freshdesk
Funcionalidades más valoradas
Chat en tiempo real dirigido a consumidores
Gestión de tickets
Gestión de tickets de soporte

Opinones de Capsule

Evaluación media

En general
4.5
Facilidad de uso
4.6
Atención al cliente
4.5
Funcionalidades
4.3
Relación calidad-precio
4.6

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
62%
4
30%
3
7%
2
1%
1
1%
Manuel
Manuel
Tecnic en España
Usuario de Linkedin verificado
Hospital y atención sanitaria, 501-1,000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Optimizado

5.0 el año pasado

Comentarios: Buena gestion en general optimizado y efectivo en su uso

Puntos a favor:

Su gestion de clientes y base de datos funciona bien ayuda en el trabajo

Contras:

Algunas opciones son algo complejas pero se resuelve

Respuesta de Zestia

hace 12 meses

Hi Manuel, Thanks for writing a review about Capsule. We're pleased to hear that the customer management database side of Capsule is working well for you. If you're finding anything challenging then our support team are always at hand to help you out at [email protected]. We're pleased to hear you're finding Capsule effective.

Peter
Peter
Director en RU
Usuario de Linkedin verificado
Aviación y aeroespacial, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Best CRM I've ever used

5.0 hace 3 años

Comentarios: Peace of mind for my business

Puntos a favor:

Visual presentation of the data, ease of access, monthly subscription, data capture, project tracking, email link capability, mobile access.

Contras:

The CRM had no functions that I disliked

Respuesta de Zestia

hace 3 años

Hi Peter, Chloe here from Capsule. Thanks for taking the time out to write a review about Capsule - we're really glad it's helping your business!

Robert
Robert
CEO en Australia
Usuario de Linkedin verificado
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A simple CRM that allowed us to hit the ground running

4.0 hace 2 años

Comentarios: Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us.

Puntos a favor:

I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.

Contras:

The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little).

Respuesta de Zestia

hace 2 años

Hi Robert, Chloe from Capsule here. Thanks for taking the time to write a detailed review - it really helps our team when we receive first-hand feedback. We're so happy to hear that Capsule is helping your business and saving you time in a variety of ways. We've also taken onboard your feedback regarding document generation, reports and notifications. If anything should change on any of those fronts - you'll be the first to know. Regardless, we're very happy that you've been surprised by Capsule and look forward to helping your business scale in the future.

Caroline
Ops Director en RU
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

We drive our business forward with Capsule

5.0 hace 4 semanas Nuevo

Comentarios: Capsule has become the key driver of business growth for us, and we track everything through it. No exceptions.

Puntos a favor:

Really simple and intuitive to use. Good organisation, we like it so much we hired someone to run Capsule full-time as the ROI was clear to see.

Contras:

To be able to send emails from within capsule, but appearing to arrive from my own email address.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Features and Format Lacking, Good for the Basics

3.0 hace 5 años

Comentarios: Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.

Puntos a favor:

The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.

Contras:

Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company. It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily. There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past.