--- description: ¿Qué piensan los usuarios de Jitbit Helpdesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Jitbit Helpdesk gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.do/software/117628/jitbit-helpdesk Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/117628/jitbit-helpdesk?page=2) > Software de servicio técnico basado en web que NO tiene un precio "por técnico". Sigue los problemas de tus clientes, se integra completamente con tu correo electrónico. > > Veredicto: 33 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Jitbit Helpdesk? Jitbit apunta tanto a startups como a pequeñas empresas autofinanciadas y grandes empresas con más de 50 agentes de asistencia. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 33 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Jitbit - **Constitución**: 2005 ## Contexto comercial - **Precio de partida**: US$29.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Arabia Saudita, Argelia, Argentina, Australia, Austria, Brasil, Bélgica, Canadá, Catar, Chequia, Chile, Chipre, Ciudad del Vaticano, Colombia, Corea del Sur, Costa Rica, Croacia, Curazao, Dinamarca y 54 más ## Funcionalidades - Alerts/Escalation - Base de datos de clientes - Comunicación multicanal - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de flujos de trabajo - Macros y modelos de respuestas - Portal de autoservicio ## Integraciones (en total: 12) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.do/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 2. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [Freshservice](https://www.capterra.do/software/132997/freshservice) — 4.5/5 (714 reviews) 4. [Spiceworks Cloud Help Desk](https://www.capterra.do/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) 5. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Opiniones ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 de noviembre de 2018* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Puntos en contra**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 de julio de 2019* | Automatización industrial | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Puntos en contra**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 de agosto de 2024* | Administración educativa | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Unfortunately, I can not think of anything. > > **Puntos en contra**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 de febrero de 2025* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I find it very easy to use with a simple but powerful user interface. > > **Puntos en contra**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Makes managing customer support easy" — 5.0/5 > **Aimee** | *11 de julio de 2017* > > **Puntos a favor**: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. > > **Puntos en contra**: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/117628/jitbit-helpdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/117628/jitbit-helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados