Avaya Aura Platform

Avaya Aura Platform

Por Avaya

¿Quién usa Avaya Aura Platform?

Diseñada para agilizar la interacción con el cliente, la plataforma Avaya Aura es un conjunto de productos combinados que facilitan la asistencia al cliente y proporcionan información relevante para mejorar la atención al cliente.

¿Qué es Avaya Aura Platform?

Solución de comunicación unificada y centro de atención telefónica con capacidades de gestión de llamadas; maneja teléfono, internet, fax, correo electrónico, etc.

Información sobre Avaya Aura Platform

Avaya

http://www.avaya.com

Resumen de precios de Avaya Aura Platform

Avaya Aura Platform no está disponible en versión gratuita y no ofrece prueba gratis.

Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Instalado: Windows

Funciones de Avaya Aura Platform

Alertas y alzada
Almacenamiento de documentos
Chat en tiempo real
Comunicación multicanal
Creación de marca personalizable
Enrutamiento automatizado
Gestión de SLA (Service Level Agreement)
Gestión de la base de conocimiento
Gestión de recursos informáticos
Gestión de tickets
Integración de correo electrónico
Portal de autoservicio
Seguimiento de interacciones
Supervisión de redes

El proveedor no ha rellenado esta información.

Acceso móvil
Chat y mensajería
Colaboración entre varios usuarios
Conferencias de audio y vídeo
Enrutamiento de llamadas
Gestión de calendarios
Gestión de fax
Grabación de llamadas
Mensaje de voz
Uso compartido de archivos

Reseñas de Avaya Aura Platform

Mostrando 5 de 53 reseñas

En general
4.5/5
Facilidad de uso
4.3/5
Atención al cliente
4.1/5
Funcionalidades
4.5/5
Relación calidad-precio
4.4/5
Jose S.
2nd level operations
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 5/6/2018

"fairly easy to use, with varied options for managing incoming calls"

Comentarios: better call management and increase of the SLA agreement service

Puntos a favor: administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts. Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide
allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.

Contras: I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the

  • Fuente de la reseña 
  • Publicado el 5/6/2018
Georgina C.
Office Manager
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 5/9/2019

"A great system for any size business"

Comentarios: Having a good phone system installed has really helped our business. We are able to connect our remote workers instantly with contractors and clients who otherwise, we would have to take messages for or redirect which more often then not results in messages being lost or delayed or the caller not bothering to call a second or third number to get to the person they want, we can connect them straight away. I would say this is the biggest benefit of having this kind of system and it's affordable as well.

Puntos a favor: It's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver.
I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.

Contras: There isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.

  • Fuente de la reseña 
  • Publicado el 5/9/2019
Usuario verificado
Onboarding Coordinat
Telecomunicaciones, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 18/6/2020

"I have use this for over 5 years"

Comentarios: great for big, small, medium companies, you are able to see in which Aux your personnel is, so you can track their time on their calls or their non productive time, great!!

Puntos a favor: If you work in the call center industry you know tie is everything, so its very easy that you are able to keep track of your time taken in each call, and you can get a calculator manually- you can save phone numbers in your directory and see missed calls, received calls and outbound calls, you have everything together. You actually have an extension, so a customer can reach you back and/or a colleague can trasfer the call.

Contras: When I was in training I wish there were a training environment to practice at least 5 to 10 minutes since the first time that you use it you kind of get lost

  • Fuente de la reseña 
  • Publicado el 18/6/2020
Absalon teixeira do J.
Traffic analyst
Telecomunicaciones, 10,001+ empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    2/5
  • Facilidad de uso
    1/5
  • Características y funcionalidades
    1/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    1/10
  • Fuente de la reseña 
  • Publicado el 17/1/2020

"in queue management and attendants unknown tool with most failures"

Comentarios: Since its implementation we had several problems, because the company commercial sells a product that can not deliver.
Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand.
Not to mention the disconnects, which in the reports present information that is unreliable.
The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Puntos a favor: Since its implementation we had several problems, because the company commercial sells a product that can not deliver.
Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand.
Not to mention the disconnects, which in the reports present information that is unreliable.
The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Contras: Since its implementation we had several problems, because the company commercial sells a product that can not deliver.
Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand.
Not to mention the disconnects, which in the reports present information that is unreliable.
The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

  • Fuente de la reseña 
  • Publicado el 17/1/2020
Devon J.
Economic self sufficiency
Administración gubernamental, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 14/12/2019

"One call away"

Comentarios: My overall experience has been great I’m able to call my clients and complete my case load.

Puntos a favor: I have been using this software for the past 4 years. It does have its cons but it’s a great program. Easy to use and navigate. You can have a great And effective conversation with your clients. Very reliable and when the system goes down it’s back up in no time.

Contras: Things I least like is when the system is down it’s hard to place calls. Sometimes the service is not good and there is a lot of interference during calls.

  • Fuente de la reseña 
  • Publicado el 14/12/2019