--- description: ¿Qué piensan los usuarios de Alloy Navigator? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Alloy Navigator gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alloy Navigator - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/30676/itsm/software) > [Alloy Navigator](/software/108129/alloy-navigator) # Alloy Navigator Canonical: https://www.capterra.do/software/108129/alloy-navigator Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.do/software/108129/alloy-navigator?page=2) > Alloy Navigator es una solución del mundo real diseñada para clientes del mundo real, construida por personas de TI del mundo real como tú. > > Veredicto: 67 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Alloy Navigator? Pequeñas, medianas y grandes empresas de todos los sectores que buscan una solución completa que vaya acompañada de un poderoso sistema de automatización de procesos, integración de terceros y una API flexible. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 67 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Alloy Software - **Constitución**: 2002 ## Contexto comercial - **Precio de partida**: US$19.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos, Reino Unido ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Asistencia al cliente - Asset Lifecycle Management - Barcode/Ticket Scanning - Búsqueda de texto completo - Comunicación multicanal - Control de inventario - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes para TI - Creación de informes y estadísticas - Edición de texto - Encuestas y comentarios - Flujo de trabajo de aprobación - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de auditorías - Gestión de calendarios - Gestión de capacidades - Gestión de configuración - Gestión de contenidos - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de pedidos de trabajo - Gestión de problemas - Gestión de problemas - Gestión de tareas - Gestión de tickets - Gestión de versiones - Gestión del cambio - Gestión del conocimiento - Herramientas de colaboración - Inventario de licencias - Métricas de rendimiento - Panel de comunicaciones - Planificación de cambios - Portal de autoservicio - Programación del mantenimiento - Real-Time Monitoring - Real-Time Notifications - Seguimiento de actividades - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento de estado - Seguimiento de la conformidad - Varias ubicaciones … y 31 características más ## Integraciones (en total: 20) - Auth0 - BeyondTrust Remote Support - Google Calendar - LogMeIn Rescue - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Teams - Microsoft Word - Okta - OneLogin - Opsgenie … y 5 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de ITSM](https://www.capterra.do/directory/30676/itsm/software) ## Categorías relacionadas - [Software de ITSM](https://www.capterra.do/directory/30676/itsm/software) - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) - [Software de gestión de activos informáticos](https://www.capterra.do/directory/30077/it-asset-management/software) - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) - [Software para servicios informáticos](https://www.capterra.do/directory/30672/it-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.do/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.do/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.do/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Opiniones ### "Game-changing system for Equipment and Property tracking" — 5.0/5 > **Beth** | *16 de noviembre de 2023* | Cuidado de la salud mental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable. > > **Puntos en contra**: The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us. > > Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life. ----- ### "A helpdesk system that checks all the boxes for us." — 5.0/5 > **Trevor** | *11 de agosto de 2026* | Impresión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: They offer both on-prem and cloud version. We prefer the on-prem due to the potential for sensitive customer data. The user interface is intuitive and easy to learn. Tickets are easy to manage due to the various custom filters that can be created. This makes it easy for me to track my employees' workloads and progress. Our customers like that they can respond to emails or use a portal to track their help requests. Alloy support also takes feature requests that they prioritize and implement in future releases. The support team is very responsive and has always resolved my issues in a timely manner. > > **Puntos en contra**: Software licenses can be assigned to people or devices. We spend most of our time on the computers screen in Alloy and every computer is assigned to a person. From this screen I can easily see what software is assigned to the computer, but not the person. I can navigate off computers to persons and see their assigned software, but it would be nice to see everything under computers and conversely, it would be nice to see assigned software for the computers assigned to the person when viewing the persons module. I understand why this is a challenge programmatically, but it would be very helpful if they could do it. The overall GUI often uses a table like view to see data. I wish the columns could be manually sized to fit the screen better. For example, the ticket column is quite wide leaving whitespace that could be better used to display more in the Summary/detail column. > > Alloy has become a critical part in helping us manage tickets, inventory (PCs, servers, switches, firewalls, printers, copiers, and other peripherals), software, knowledge base articles and more. Much like email, browser tabs and MS Teams, Alloy Navigator is an application that I have open from the beginning of my day, until the end. I use it to prioritize my day and my technicians' days. We keep it current because the updates are easy and often include great new features. ----- ### "My review of Alloy Navigator" — 3.0/5 > **Enzo** | *30 de septiembre de 2024* | Hardware informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently. > > **Puntos en contra**: The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible. > > Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate. ----- ### "Alloy Navigator: Help Desk Lifesaver" — 5.0/5 > **Nick** | *13 de agosto de 2026* | Impresión | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Alloy Navigator makes it easy to organize and prioritize our help desk tickets and ensures the work gets done. It also has also simplified our inventory management. > > **Puntos en contra**: Some customizability tweaks would be helpful in the future. Some areas of the interface (such as tickets) are unable to be adjusted. Being able to resize columns in this are would be beneficial. > > Overall, I enjoy using Alloy Navigator and I use it every day for my job. I would recommend this product to businesses looking to improve their IT infrastructure. ----- ### "Very good application. Would recommend it." — 5.0/5 > **Janet** | *21 de mayo de 2025* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment. > > **Puntos en contra**: The reporting is not as good as I would like. We would like to be able to have more custom reports for our department. > > The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.do/software/108129/alloy-navigator?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/108129/alloy-navigator) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados