--- description: ¿Qué piensan los usuarios de Zipchat? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zipchat gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zipchat - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software para chatbots](/directory/32448/chatbot/software) > [Zipchat](/software/1056535/zipchat) # Zipchat Canonical: https://www.capterra.do/software/1056535/zipchat Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/1056535/zipchat?page=2) > Chatbot de IA para e-commerce que aumenta las conversiones 5x, automatiza el soporte y mejora las ventas con interacción proactiva 24/7. > > Veredicto: 26 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zipchat? Nuestro chatbot de IA es perfecto para e-commerce en Shopify, Woocommerce, Magento y Prestashop. Incrementa ventas, reduce el abandono de carritos, soporta 95+ idiomas y optimiza la experiencia del cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 26 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zipchat ## Contexto comercial - **Precio de partida**: US$49.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 210 más ## Funcionalidades - AI Copilot - Analítica aumentada - Asistencia al cliente - Chatbot - Creación de marca personalizable - Cualificación de leads - Detección del idioma - IA y aprendizaje automático - Procesamiento de lenguaje natural - Respuestas automáticas - Robot preconfigurado - Transferencias/enrutamiento ## Integraciones (en total: 11) - ActiveCampaign - BigCommerce - Klaviyo - Mailchimp - PrestaShop - Shopify - Webflow - Wix - WooCommerce - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software para chatbots](https://www.capterra.do/directory/32448/chatbot/software) ## Alternativas 1. [Tidio](https://www.capterra.do/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Wati](https://www.capterra.do/software/204314/wati) — 4.6/5 (202 reviews) 3. [Denser AI](https://www.capterra.do/software/1064391/denser-ai) — 5.0/5 (31 reviews) 4. [Intercom](https://www.capterra.do/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Rasayel](https://www.capterra.do/software/1035351/rasayel) — 4.8/5 (66 reviews) ## Opiniones ### "Great AI chatbot for complex products and real use cases" — 5.0/5 > **Tomáš** | *10 de febrero de 2026* | Productos cosméticos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The level of control and customization. Being able to fully prompt the chatbot, adjust answers, and fine-tune its behavior directly in the admin is the biggest advantage. It allows us to keep the chat aligned with our brand voice and real product expertise, which is essential in a professional e-commerce environment. Zipchat is good value for money, flexible setup, and very solid performance for an AI chat tool. The product is easy to integrate into the website, works reliably, and gives us much more control than most competing solutions. Customer support has been responsive and helpful when needed. > > **Puntos en contra**: It’s not a “set it and forget it” tool if you want the best results, but that also comes with the benefit of flexibility. > > Overall, our experience with Zipchat has been very positive. We use it to help customers navigate a complex product assortment and answer repetitive questions without overloading our support team. The chatbot improves the customer experience while saving time internally, and the flexibility of the tool makes it suitable even for more demanding use cases. ----- ### "I Recomment ZipChat" — 4.0/5 > **AJ** | *1 de mayo de 2025* | Administración educativa | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ease of setup and use. Support is quick and helpful. It works like it says it does. > > **Puntos en contra**: I would have given ZipChat a 5 star, however had a little difficulty reaching someone to signup and get started. Nothing outrageous but did have a little trouble there. And I would like the knowledge base build out a little more with more specific instructions for various use cases. > > Does exactly what it says it does. We recommend it and will continue our use with probably some additions with our other businesses. ----- ### "Zipchat Usage" — 5.0/5 > **Bimpe** | *8 de agosto de 2025* | Marketing y publicidad | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Great customer support and helpful suggestions for workarounds regarding their features. Always a pleasant interaction > > **Puntos en contra**: not much. I think sometimes their integrations feel quite limited even when trying to use zapier. I also wish they could automate send and had more of workflow functionality. ----- ### "Feedback on Zipchat: pros, cons, and overall experience" — 5.0/5 > **Mattia** | *31 de octubre de 2025* | Ropa y moda | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like that it can respond accurately and promptly, and that it is possible to intervene when the response is not what you want or correct. It is also very important that it can send an email to the site owner when Zipchat does not know how to respond. The site's user interface is also excellent. > > **Puntos en contra**: I find that at the moment there is nothing that doesn't work and that I don't like, as the software is constantly evolving and the support is excellent. > > Zipchat has truly revolutionized the way we work\! It handles customer interactions quickly and accurately, saving a lot of time for the colleague who used to manage the live chat. Now our team can focus on other important tasks and be more productive overall. ----- ### "Simple and Powerful Tool to Boost Conversions and Customer Experience" — 5.0/5 > **David** | *18 de julio de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It’s super easy to set up and integrates seamlessly with our Shopify store. We’ve especially loved the WhatsApp automation features — abandoned cart recovery and post-purchase flows work great. The bot feels natural and has helped us maintain a personal tone with our customers while saving time and increasing conversions. > > **Puntos en contra**: While the interface is user-friendly, we’ve hit a few limitations when trying to build more complex automations. It would also be helpful to have more advanced customer behavior segmentation options to fine-tune our flows. > > Zipchat has helped us streamline customer communication in a way that feels personal and efficient. It has boosted our recovery of abandoned carts and improved our post-sale experience. On top of that, their support team is responsive and helpful. It’s a tool we’ll continue using and building on. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/1056535/zipchat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/1056535/zipchat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados