--- description: ¿Qué piensan los usuarios de Retino? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Retino gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retino - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de devoluciones (RMS)](/directory/34035/returns-management/software) > [Retino](/software/1040740/retino) # Retino Canonical: https://www.capterra.do/software/1040740/retino Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/1040740/retino?page=2) > Retino es un software de gestión de devoluciones basado en la nube que se diseñó para ayudar a los comercios minoristas online a ofrecer a los clientes una destacada experiencia en las devoluciones. > > Veredicto: 15 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Retino? Comercios minoristas online, sitios de eCommerce, tiendas online ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 15 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Retino ## Contexto comercial - **Precio de partida**: EUR 15.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, húngaro, inglés - **Países disponibles**: Alemania, Austria, Bulgaria, Bélgica, Chequia, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estonia, Finlandia, Francia, Grecia, Groenlandia, Hungría, Irlanda, Italia, Letonia y 13 más ## Funcionalidades - Alertas y notificaciones - Creación de informes/análisis - Códigos de barras/RFID - Exchange Management - Gestión de almacén - Gestión de envíos - Gestión de flujos de trabajo - Gestión de ingresos - Gestión de reclamaciones de garantía - Gestión de reembolsos - Gestión de reparaciones - Impresión de etiquetas - Panel de actividades - Portal de clientes - Seguimiento de activos - Seguimiento de garantías - Seguimiento de pedidos ## Integraciones (en total: 5) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de gestión de devoluciones (RMS)](https://www.capterra.do/directory/34035/returns-management/software) ## Categorías relacionadas - [Software de gestión de devoluciones (RMS)](https://www.capterra.do/directory/34035/returns-management/software) - [Software de gestión de garantías](https://www.capterra.do/directory/31558/warranty-management/software) ## Alternativas 1. [A1 Tracker](https://www.capterra.do/software/166909/a1-tracker) — 4.9/5 (81 reviews) 2. [Claimlane](https://www.capterra.do/software/176640/claimlane) (0 reviews) 3. [Samsara](https://www.capterra.do/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (1019 reviews) 4. [ReverseLogix](https://www.capterra.do/software/218860/reverselogix) (0 reviews) 5. [AfterShip](https://www.capterra.do/software/178663/aftership) — 4.9/5 (473 reviews) ## Opiniones ### "Retino is saving time, money and brings effectivity to your customer care team." — 5.0/5 > **Radim** | *16 de mayo de 2023* | Impresión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop. > > **Puntos en contra**: I can't come up with anything negative really. ----- ### "An essential application for every e-shop." — 5.0/5 > **Lukáš** | *5 de junio de 2023* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Excellent returns and claims processing system with advanced automation and customer portal. > > **Puntos en contra**: In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately. > > Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything.We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case.Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline.Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case.With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach. ----- ### "good experience" — 5.0/5 > **Dalik** | *7 de junio de 2023* | Artículos deportivos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: the most useful thing is overview of each case. Simple user interface. > > **Puntos en contra**: I think that retino is very useful APP for customer service without any missing functions. > > The retino helped us with faster solving customer service. ----- ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12 de agosto de 2024* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Puntos en contra**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "Perfect\!" — 5.0/5 > **Adam** | *19 de mayo de 2023* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We're thrilled with Retino\! As a customer-focused e-shop, we take our returns process seriously. Retino has helped us reduce our error rate and save one employee. It's a brilliant tool that we can't imagine doing without. Highly recommended\! > > **Puntos en contra**: Nothing :) But always you can improve something :) ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.do/software/1040740/retino?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/1040740/retino) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Datos estructurados