Opiniones de Emburse Expense Enterprise (formerly Chrome River Expense)

Paperless expense reimbursements with automated routing - great combination!

Puntos a favor:

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

Contras:

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

Mercury is wonderful!

Puntos a favor:

The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume.

Contras:

Help Desk Turn Around time could be better.

Need more control and responsiveness from Chrome River team

Comentarios: - We have experienced a drastic reduction in turn around time for our help desk tickets. Untimely or disparate responses and questions back to us. Attempting to charge us extra fees when there are minor changes to our expense rules that happen regularly.

Puntos a favor:

Tiles are easy to use and explain. Process for submitting and tracking expenses is user friendly.

Contras:

- Importing in Pcard expenses and receipts seems to take too many steps and are at different visual points for users. - The initial form is not configurable to select the type of expense report you are completing FIRST

Customizable User Friendly Expense Platform

Comentarios: Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents.

Puntos a favor:

The ability to build rules around compliance and polices is top notch.

Contras:

The reporting (Analytics) isn’t as easy to navigate as it should be.

Excellent Solution for Expense Report Automation

Comentarios: Chrome River has been such a valuable tool for our Firm, especially with the challenges raised by COVID-19. Our ability to work with EXPENSE remotely was unaffected.

Puntos a favor:

The OCR capability is fantastic...expenses can be captured from anywhere using any device and interpreted as accurately (in many case more so) than our users! Really saves time and enforces compliance.

Contras:

We really don't have anything not to like...it just works!

Expense report

Comentarios: Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible.

Puntos a favor:

The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data.

Contras:

Some customization are a bit challenging at times.

Excellent Tool to go from paper to Digital Expense Review

Comentarios: Chrome River helped us digitize, and streamline our expense claims and workflows for all levels of our organization.

Puntos a favor:

from a user perspective, this software has helped eliminate steps in submitting and processing expense claims. The use of the Snap App to process the paper claims and combined with OCR capabilities help to make claims a breeze compared to our older manual method. Further, our AP team and others have gained greater efficiencies by being able to collect this information in real-time and process it faster. Easily integrates with other accounting system or organization uses. Easy to use user interface.

Contras:

The reporting/analytics features can be revamped, as well as greater flexibility in customization. Overall, the tool does a great job.

Good tool for automating Travel expense and claims, makes easy to manage employee claims

Comentarios: We have automated our Travel/tour reimbursement process with Chrome River. The system does save us a lot of processing and getting the bills on time. The option for itemizing the bills is also great for dividing expenses into different heads!

Puntos a favor:

The ability to submit bills directly by scanning and uploading is a very good feature. Definitely saves time and resources - sending bills by courier or mail. The automation in travel/tour claims and reimbursements is a must have feature and Chromeriver is good at it. Works well with our travel portal and Hotel Vendors. The rules and flexibility offered is great for controls and monitoring spends.

Contras:

The interface looks clunky and not that intuitive. The workflow also is not that straight forward, with different steps required sometime unnecessarily. Its response time sometimes becomes too slow. We had 2-3 maintenance shutdowns and it was not acceptable.

Been on ChromeRiver Expense for over two years and our users are very happy with the product.

Puntos a favor:

The user interface is very easy to use. We have the person load feeding from our HR data, so new employees are automatically fed into the system. When an employee leaves they are also removed from ChromeRiver

Contras:

The itemizing of hotel bills has been an issue when the hotel does not send all the information. Not really a chromeriver issue, because the hotel is not sending the information, but the users see it as a problem with ChromeRiver. This process has gotten much better since we originally went on the system

A good upgrade to our Expense Reconciling Procedures

Comentarios: We use Chrome River to reconcile all Purchasing Card transactions as well as all Travel transactions. It is much easier to use than the previous system and has great reporting features and the ability to go back and review previous transactions and documentation is fantastic!

Puntos a favor:

Very easy to use, has a lot of report functionality and can add notes and attachments super easily as needed.

Contras:

Limited on approval routing, but not so much that it has been difficult to adjust to.

Chrome River is Great once Set Up

Comentarios: Emburse Chrome River put us in a great position when the pandemic hit and everyone was working from home. It was a much easier transition than it would have been if we were still manually processing with paper. The geographic ease of use across our offices is something I think is huge compared to other options. Due to the effort in setup, we also have a highly customized workflow that handles volume, and we work at a pretty rapid pace now with a relatively small staff.

Puntos a favor:

Chrome River is highly accessible and available across many devices and platforms. You basically just need and internet connection. This allows us to work and function across many dispersed offices. It's a fairly easy interface for the average user, and puts the ability to quickly submit an expense in the purchaser's hands. We are able to send data to and from Chrome River, which is vital. Emburse stays ahead with technology and is working on AI receipt readers.

Contras:

The integration certainly felt like a struggle. Basic data feeds were easy, but when we updated our accounting software from Elite Enterprise to Elite 3E, the export integration - which was fully handled by the CR development team - did take quite a bit of time and effort to get right. It's working great now though, but was more effort than anticipated to set up initially. I would advise to keep custom rules simplified if possible too. Overall the product is good, it's just about getting it set up in my opinion.

Chrome River Expense - Expense reports made easy

Comentarios: Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible. We have since started using their Invoice capture service to help automate AP even more and the results have been fantastic.

Puntos a favor:

This software lets our users attach receipts hands free by either emailing receipts or using the Chrome River SNAP app. This allows delegates to go in and create expense reports for our users who would rather have their assistant perform this practice. The software is also usable on any computer, smart phone or tablet allowing users to work from anywhere they have an internet connection. Chrome River is also integrated with our Corporate credit card (US Bank) so transactions come through showing our users exactly which items need to be submitted. The product also integrates with Uber, Lyft, and Spot Hero so those receipts are automatically sent to Chrome River.

Contras:

We have not had any major issues with the software. The OCR function for reading receipts does not always work as well as you would like but this only makes users select a different expense type than is suggested.

You're gonna love it!

Comentarios: Reimbursable claims come in faster and are much more accurate. PCard reconciliations are done in a much more timely fashion.

Puntos a favor:

Easy to send receipts to the product. Very easy for occasional users to pick up. Rarely any down time.

Contras:

Customization is able to be done in house, but it is not easy to learn in a non tech department.

Business expense reimbursement software

Comentarios: my firm has been using Chrome River since 2011 for expense reimbursement processing. Implementation was quick. They have kept up with changing client needs and technology by constantly updating the software and offering new options. End users are happy because they have easy options such as connecting receipts directly from Uber, and can get downloaded transactions daily. Submitting expenses are icon based and are tailored to exactly your specs. Back office is happy because duplicates can be immediately identified and importing into GL packages is almost seamless once set up. Take a look. Chrome River is growing fast because they do it right and to your specifications.

Puntos a favor:

customizable for my business rules

Contras:

we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes.

Happy Spending & Reporting!

Comentarios: Product migration, configurations, and continued support are good. Overall employee's experience improved significantly.

Puntos a favor:

- Very intuitive, tile-based with the picuture driven for easy identification. - Centralized configurations - Better tracking mechanism - Better workflow management - Violation tracker

Contras:

Customer Service is good but I see room for development in handling the cases faster after assignment.

Chrome River

Comentarios: Overall this has been great, and easy for end users to be able to submit expense reports. As well as a better ability to monitor what is being expensed.

Puntos a favor:

The ease of use for end users, allows our end users to submit expenses on a digital platform form the pen and paper that were used prior to our change.

Contras:

At this time I do not have anything that I dislike about this product.

Great way to bring our University into the 21st century and strive for paperless expense management.

Comentarios: Auotmation

Puntos a favor:

The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

Contras:

The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

Chrome River Expense Review

Comentarios: Keeping track of my daily mileage and expenses to submit at the end of the month for reimbursement.

Puntos a favor:

I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you.

Contras:

It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again.

Policy Enforcement

Comentarios: We implemented the purchasing card onto Emburse right before the offices shut down for Covid, it was perfect timing to audit digitally.

Puntos a favor:

The ease of approval, visibility of receipts.

Contras:

Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals.

Happy Chrome River Admin

Puntos a favor:

I love how user friendly the software is for my colleagues that need to enter expenses. On the admin side, I love that I can pull information and analytics easily. Since everything is automated I can focus my time on projects and cost saving initiatives rather than be buried in paperwork.

Contras:

I do not have any complaints. Chrome River is constantly updating and giving more power to admins. I can make a lot of changes on my own, and create custom reports.

Chrome River has improved our overall expense management

Puntos a favor:

the ease of use and accessibility. users can upload receipts on the go, approve and review reports, and have historical access of their submitted expense reports.

Contras:

I wish all users were as excited as I am about it. We've found that it takes a bit of time to adjust, but the overall response has been very positive

Great system, easy to use

Comentarios: We have found Chrome River to be the best fit for our expense management. We have been able to build in rules which cover all of our internal policies, as well as routing to specific approvers. This has saved us countless hours per day in chasing approvals and expense claims.

Puntos a favor:

The flexibility and ease of use

Contras:

Original version is a little slow, especially when loading

Paperless Heaven

Comentarios: Chrome is extremely user friendly! You do not need an app to use on your phone, or connect to any database except the internet. The snap and send function makes sending receipts to my reports flawless and easy to manage. Approvals are faster without paper and go directly to the person to review. Fast, easy and efficient!

Puntos a favor:

The snap and send function and being able to review reports without paper and no overload of information

Contras:

Sometimes updates can take a while and if the internet is slow it can take a while to load

It is a pioneer in its field

Puntos a favor:

Mobility, and putting the data entry into the hands of the end-user instead of an A/P team. Ability to create complex approval chain based on roles and locations.

Contras:

Support is slow and overly challenging. Seems to be a bit of a language barrier with enhancement team.

Chrome River travel expense system scheduled to go live this summer.

Comentarios: We are hopeful Chrome River will provide a faster turn around for reimbursements to travelers. We also hope the excitement over the system's features will make transition more appealing for our end users.

Puntos a favor:

While our campus will go live within the next 2 1/2 months, our end users are excited about discontinuing a manual system and have been sold on CR Snap. The end users appreciate the ability to track their reports allowing them to identify who has yet to approve their report. We are hopeful the entire campus will be as enthusiastic as our testers are. The travel audit staff enjoys having Chrome River configured with university travel policies which assists the end users with proper reporting. Chrome River imports from the ERP system allow the display of check information and payment break down for easy reference while reviewing submitted reports.

Contras:

The travel audit staff in accounting is accustomed to correcting account codes during the final audit process before the payment is made in the ERP system. Items will now have to be returned to the traveler for correction then back to the travel audit staff for review again before payment is processed in the ERP system.