--- description: ¿Qué piensan los usuarios de mHelpDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de mHelpDesk gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de los Servicios de Campo](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.do/software/77264/mhelpdesk Página: 1 de 34\ Siguiente: [Página siguiente](https://www.capterra.do/software/77264/mhelpdesk?page=2) > El software de gestión de servicios más rápido, fácil de usar y valioso para automatizar todo, desde el primer contacto con el cliente hasta la recepción del pago. > > Veredicto: 823 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa mHelpDesk? mHelpDesk es perfecto para empresas pequeñas y medianas, tanto establecidas como en crecimiento, que necesitan una mejor organización, acceso móvil y procesos de facturación y programación más eficientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 823 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funcionalidades | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: mHelpDesk - **Constitución**: 2009 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Arrastrar y soltar - Automatización de procesos empresariales - Añadir y editar fotografías - Base de datos de empleados - CRM - Citas recurrentes - Configuración de flujos de trabajo - Control de inventario - Estimaciones - Firma electrónica - Gestión de activos fijos - Gestión de calendarios - Gestión de clientes potenciales - Gestión de contactos - Gestión de documentos - Gestión de empleados - Gestión de expediciones - Gestión de formularios - Gestión de incidentes - Gestión de la disponibilidad - Gestión de pedidos de trabajo - Gestión de proyectos - Gestión de tareas - Gestión de tickets - Gestión de trabajos - Gestión de técnicos - Gestión de versiones - Historial de servicios - Incidencias de reparación - Informes personalizables - Inspecciones residenciales - Mantenimiento preventivo - Modelos - Pagos electrónicos - Para comerciales o contratistas de la industria eléctrica - Planificación de personal - Portal de autoservicio - Presupuestos y estimaciones - Programación - Programación a tiempo real - Reserva en línea - Seguimiento de actividades - Seguimiento de equipos - Seguimiento de interacciones - Seguimiento de tiempo en línea - Seguimiento del tiempo - Sincronización de calendario - Síntesis de informe … y 51 características más ## Integraciones (en total: 14) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de los Servicios de Campo](https://www.capterra.do/directory/10009/field-service-management/software) ## Categorías relacionadas - [Software de gestión de los Servicios de Campo](https://www.capterra.do/directory/10009/field-service-management/software) - [Software para empresas de limpieza](https://www.capterra.do/directory/10062/maid-service/software) - [Software de paisajismo](https://www.capterra.do/directory/20004/landscape/software) - [Software de gestión de mantenimiento](https://www.capterra.do/directory/30058/maintenance-management/software) - [Software de asignación de personal](https://www.capterra.do/directory/30059/service-dispatch/software) ## Alternativas 1. [Connecteam](https://www.capterra.do/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Jobber](https://www.capterra.do/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.do/software/153475/fieldpulse) — 4.6/5 (411 reviews) 4. [Clockify](https://www.capterra.do/software/169607/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.capterra.do/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Opiniones ### "Could be great if they tried" — 2.0/5 > **Stuart** | *16 de abril de 2014* | Diseño > > As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product. ----- ### "Field Service Software for any Business to Stay Organized" — 5.0/5 > **Darell** | *9 de octubre de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. > > **Puntos en contra**: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. > > Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 de febrero de 2025* | Hardware informático | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Interface is user friendly; site is usable > > **Puntos en contra**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "Great Customer Support" — 5.0/5 > **Julie** | *30 de mayo de 2019* | Construcción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. > > **Puntos en contra**: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. > > Overall has been great\! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. ----- ### "MHelp Desk is Pretty Good" — 5.0/5 > **Laura** | *6 de julio de 2021* | Impresión | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus. > > **Puntos en contra**: Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced. > > Our business services print finishing equipment so I would say this is a pretty good application to use. ----- Página: 1 de 34\ Siguiente: [Página siguiente](https://www.capterra.do/software/77264/mhelpdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/77264/mhelpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados