17 años ayudando a las empresas dominicanas
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Sobre Keap
Infusionsoft by Keap: plataforma de automatización de CRM, ventas y marketing todo en uno, poderosa y de bajo costo, para hacer crecer tu negocio.
The customer service was easy to access and willing to go the extra mile to help out.
It essentially has no (easy) pipeline management. Cancellation and rude customer service experience.
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Keap Review
Keap es una herramienta fundamental
Comentarios: Es uno de lo softwares donde más trabajo y donde menos problemas tengo. ¿Cuál es mi conclusión? Es una experiencia muy positiva. Además, ante cualquier problema que tenga, el servicio de atención al cliente es muy ágil y resuelve las dudas muy rápidamente.
Puntos a favor:
Una vez te haces a la herramienta, es ágil y permite una gran variedad de acciones. Cualquier cosa relacionada con la segmentación de audiencias, control comunicativo, así como automatización de marketing es realizable gracias a todas las cosas que ofrece.
Contras:
Es un software poco intuitivo en algunos aspectos, la curva de aprendizaje es algo lenta y cuesta explicar cómo hacer un buen uso de esta herramienta a compañeros.
Respuesta de Keap
hace 2 años
Thank you for taking the time to leave a review! We're glad to hear that Keap works well for you. We are working on extending our educational resources to make Keap more accessible for all Users.
Gran software de CRM
Comentarios: ¡Una experiencia increíble desde las ventas hasta el servicio! Me encantan las plantillas disponibles para campañas de correo electrónico y todas las funciones útiles.
Puntos a favor:
La mejora de la plataforma recientemente es notable y es una herramienta fantástica, especialmente para las empresas emergentes. El servicio al cliente es como ningún otro; siempre ha sido muy útil y conocedor hacia mí y mi equipo. También es una inversión muy razonable en comparación con otras plataformas.
Contras:
Keap puede ser un desafío para aprender, especialmente si es nuevo en CRM o automatización de marketing. Puede tomar algún tiempo parametrizar todas las características y funcionalidades de la plataforma.
Respuesta de Keap
el año pasado
Hello Almudena, Thank you for taking the time to write us a review. We greatly appreciate your kind words and are thrilled to hear that you've had an amazing experience from sales to service.
Muy buena
Comentarios: Muy buena muy compatible con sistema operativos
Puntos a favor:
Plataforma de CRM en línea bien establecida con herramientas de marketingUsamos keap para administrar la base de datos de nuestros clientes. hicimos marketing por correo electrónico, generación de prospectos, formularios internos, plantillas de correo electrónico y campañas automáticas y más. Me complace decirle que, aunque podemos encontrar muchos sistemas de CRM baratos, Keap es el mejor y vale la pena. porque, todos los días están tratando de darnos la mejor experiencia. recibimos actualizaciones periódicas con muchas características nuevas. Una cosa más para mencionar. Allí, la atención al cliente fue muy útil para nuestro personal cuando se incorporaron. No solo para el personal sino también para la administración. ellos brindan apoyo oportuno. Me gustaría recomendar Keap CRM para cualquier negocio. adelante sin dudarlo. Al principio será difícil adoptar un nuevo sistema. pero cuando se trata de Keap, te ayudarán a llegar allí sin ningún problema.
Contras:
Quizas mas opciones de email marketing aunque es optima
El mejor software de control para tu marketing
Comentarios: La integraccion de IS con otros Software es genial, de hecho, lo hemos implementado con un vuelco de datos, a traves de RRSS a una Excel para nuestros clientes y estan encantados.
Puntos a favor:
Lo teniamos claro desde el minuto uno que este iba a ser el software que necesitamos. Muy completo, ràpido y competitivo.
Contras:
Por poner alguna pega seria, la del soporte tecnico, y que conste que simpre he recibido respuesta.
Número de teléfono y línea comercial vinculados .2°línea con SMS y desvio de llamada
Comentarios: Una experiencia genial y agradable gracias a las opiniones que brida el software
Puntos a favor:
Las funciones que ejecuta el software son muy rápidas y sencillas de muy buena calidad
Contras:
No hay disgusto en el software todo esta bien
Respuesta de Keap
hace 2 años
We're happy to hear that Keap has been able to help you and your business. Thank you for taking the time to leave a review!
Genial app para mantener mi dia a dia en orden
Comentarios: Keap es nuestra escogida para mantener lo procesos en orden y al dia, tanto profesionales como personales, la recomiendo ampliamente.
Puntos a favor:
Me encanta sus funciones agradable e intuituvo.
Contras:
se neceistan opciones mas avanzadas de gestion de tiempo y no tiene esas herramientas.
Respuesta de Keap
hace 2 años
Hi Maria, We're happy to hear that you highly recommend Keap! Be on the lookout for improvements to our Appointments area!
Con esta herramienta he mejorado la Gestión de Clientes
Comentarios: Es una excelente opción para las pequeñas empresas como la mía donde busco simplificar la gestión de clientes y ventas, automatizar tareas repetitivas, optimizar campañas de marketing digital y tomar decisiones informadas basadas en datos.
Puntos a favor:
Es una excelente herramienta para las pequeñas empresas que buscan simplificar sus procesos de gestión de clientes y ventas. Con esta plataforma, se tiene una visión completa de los clientes, desde sus datos personales y preferencias hasta su historial de compras y comunicaciones.
Contras:
Podría mejorar en la personalización de la plataforma. Aunque la herramienta ofrece algunas opciones de personalización, me gustaría tener más control sobre la apariencia y la estructura de la plataforma.
Respuesta de Keap
hace 2 años
Hello Liliana! We appreciate the review! We're glad to hear that Keap has been a great fit for your business. Our Product team is working to release more customization options to the software! Be sure to keep an eye out in your app for changes.
Crm esttategias marketing y campañas
Comentarios: Lo.recomiendo para nuevos.emprendedores.por los.consejos prácticos
Puntos a favor:
Ea divertido positivo y fresco se adapta a nuestra forma de trabajo dinamico al.desarrollar.Campañas nuevas de email marketing
Contras:
Atencion.al.cliente siempre.es.poco lenta pero cuando atiende te.soluciona
Keap: Emails sin spam
Puntos a favor:
Es un software muy organizado en la creación de una bandeja de entrada y eventos de marketing
Contras:
No posee muchas herramientas y le falta actualizar
Alternativas consideradas:
All in one business solution.
Comentarios: Its been good. The have helped me create over twenty one thriving businesses. I am still creating more.
Puntos a favor:
The automation of all of the different Services needed to run a small business. CRM, phone, text in the app or desktop, email, scheduling, quotes, invoices, estorefront, Payment Gateway, Keap is all you need to run a local business.
Contras:
The didn't have any pre configured solution for specific industry like contractors, handyman or brick and mortar stores, Doctors or Dentist, etc.
The best CRM for email marketing in all sectors
Comentarios: Built-in support for email marketing was a big assist. The automation released me from the mental burden of keeping track of where people were in the pipeline and what they needed to do next based on the results of customer-facing tasks.
Puntos a favor:
The level of automation is unparalleled. A common feature of CRMS is the lack of a "if/then" configuration option. If I tell Keap yes or no to a task, the program reacts differently depending on my answer. If you require robust automation that can do a wide variety of actions based on results, look no further. It's yours, Keap.
Contras:
There was a lack of functionality in the mobile app. So that I could access Keap from my mobile device, I bookmarked the website. This method was effective, although it lacked caller ID.
Respuesta de Keap
el año pasado
Hello Jennifer, We appreciate you for taking the time to leave us a review. We're happy to hear that you find our level of automation unparalleled and that Keap makes it simple to automation processes. Thank you for your feedback regarding the mobile app.
Keap Falls Well Short of Expectations
Puntos a favor:
I had high hopes for Keap, considering its promising concept, but my experience with the software has been far from satisfactory. The numerous bugs plaguing the system make it a frustrating and unreliable tool for managing contacts and communication. The most glaring issue lies in the phone and text features, which seem to have a mind of their own. More often than not, they simply don't work at all, leaving me in the dark when it comes to crucial communications. This inconsistency is not only inconvenient but also undermines the very purpose of the software. To add insult to injury, the mobile app performance is even worse than the desktop version, making on-the-go management a nightmare. It's disheartening to see such a lack of attention to the mobile user experience, especially in an era where mobile functionality is essential.
Contras:
Customer service is another major letdown. My attempts to seek help have been met with abysmal response times, and when I do finally hear back, the quality of support leaves much to be desired. I've resorted to contacting my assigned representative, [sensitive content hidden], and his manager, [sensitive content hidden], but their responsiveness has been shockingly slow. Waiting weeks for a reply is simply unacceptable, and when I do get a response, it's clear that the customer service team is still grappling with the basics. In conclusion, while Keap may have a promising concept, the execution falls flat due to persistent bugs, unreliable communication features, a poorly designed mobile app, and a customer service experience that can only be described as abysmal. I would strongly caution anyone considering this software to explore alternative options with a more reliable track record and a commitment to customer satisfaction.
Respuesta de Keap
hace 10 meses
Hello Todd, Your feedback is immensely appreciated. We sincerely apologize for the challenges you've faced with Keap. Your experience does not reflect the standards we strive to maintain. Your input is invaluable in our journey toward providing a seamless and satisfying experience for all our users. Please accept our apologies for the inconvenience caused. If you are open to it, please reach out to [email protected] so that we can look into your concerns further. Thank you.
an excellent tool
Comentarios: It gives me a less stressful job where I can have everything in order and perfect email tracking, and where my biggest help is having happy clients.
Puntos a favor:
The tool that I use the most and that is useful to me is sales tracking because I can have a better focus in this area without losing track, I also use a lot of tracking that can be given more personalized to potential clients so that they receive the correct emails. with the information. It makes it easier for me to have a more fluid electronic commerce with new and old customers to continue providing good service.
Contras:
In my case everything has worked wonderfully for me, there is nothing that has made me upset in the past
Respuesta de Keap
hace 3 meses
Hello Caroline, Thank you for sharing that you've found Keap to be an excellent tool! We love hearing that everything has worked wonderfully for you.
It's great that KEAP can keep track of my clients' information
Comentarios: Keap is our primary customer relationship management tool, and it stores not only marketing and sales data but also details on our customers' accounts, such as their plans, employees, invoices, subscriptions, and more.
Puntos a favor:
The most profitable methods of reporting can be extensively tailored with the entirety of custom fields, saved, and reused over and over again. Some reports may long for additional features common to all reports, but overall the feature set is quite enough.
Contras:
It might be difficult to keep track of the background of changes made to corporate paperwork, client paperwork, subscription paperwork, etc. While this is not unprecedented, there are situations when knowing who changed a subscription or configuration is essential but cannot be identified in Keap.
Respuesta de Keap
el año pasado
Hello Rachel, We appreciate you taking the time to share your experience with Keap! We're glad to hear that using Keap has helped reduce the amount of time and effort spent on follow-up. Thank you for the feedback regarding being able to see more User actions. We went ahead and submitted that as feedback on your behalf.
It is easy to use and effective for automating campaigns
Comentarios: For tiny, high-tech businesses, we leverage Keap's automatic lead follow-up features. It's an excellent method to keep track of leads and customers, stay organized, and know who to reach first thing in the morning. It can also be used to promote and follow up after trade shows, webinars, and the combination of text and email message marketing.
Puntos a favor:
For times when I need to take a break from work, it's helpful to have a system in place that automatically follows up with leads. I really like the automated email and text message sending, lead scoring, and reports on who is signing up for webinars.
Contras:
Keap is missing crucial functionality and customer support that are essential for any expanding firm. As soon as they left the CRM, all outgoing emails were flagged as spam. The interfaces for their template makers were equally unattractive.
Respuesta de Keap
hace 2 años
Hello Sarah, We're glad to hear that you're pleased with Keap! Thank you for taking the time to share your experience. We love hearing from users who use automation to give themselves time back.
Keap, a robust and user-friendly program
Comentarios: It provides us with the flexibility to perform a wide range of segmentation operations to meet our specific requirements; for example, when developing a marketing campaign, we can divide our target audience into subsets based on factors such as their level of product familiarity, the frequency with which they make purchases, and their potential lifetime value as customers. It also includes a customer relationship management system that lets us delegate work and monitor both individual and collective productivity.
Puntos a favor:
With the support of Keap, I am able to automate my clients' operations. Through the use of numerous opt-in methods, I am able to collect leads, develop and release goods, and set up automated distribution schedules for both products and campaign emails. In order to streamline the referral procedure, you can use the referral partner function.
Contras:
If a contact does not seem to be actively engaged, Keap will mark it as opted out. To fully take advantage of the program's features, I believe it requires a significant time commitment to study each module and tool.
Respuesta de Keap
hace 2 años
Hi Denise, Thank you so much for taking the time to leave a review. I'm so glad to hear tha Keap is an effective solution in your business for lead management, SEO, and more.
Best marketing automation software for small businesses
Comentarios: Keap is a beast in itself in which you can do things effectively provided that you use it effectively, and know your way around it. We used Keap for managing our Contacts, sending promotional emails, marketing automation, and e-comm. Keap became much easier to use as we got to know the right ways of doing things starting from tag naming conventions, right ways of using Goals, Campaign links etc. And, now it is one of my favorite software when it comes to Marketing Automation.
Puntos a favor:
I like various things about Keap including: 1. Being able to use tags. This helps in organizing contacts in the proper way (when used effectively, you can easily see things from Macro to Micro levels in your list) 2. Marketing automation capabilities of Keap are best. This includes things like billing automation for e-commerce as well. 3. Being able to use third-party tools like Deadline Funnel, PlusThis helps in making things more personalized and improving conversions for promotional campaigns. 4. Dynamic Content, this helps in making automation campaigns better & simpler
Contras:
Nothing apart from, it is a bit on the expensive end.
Respuesta de Keap
hace 3 años
Thank you for taking the time to leave us a review. We love your valuable feedback and are thrilled that Keap has been able to help you grow your small business.
All the finest at one convenient location.
Comentarios: Keap helps us streamline our CRM procedures, thus it's in regular use here. Keap aids us in solving company issues including lead management, marketing campaign automation, and client communication management. We want to use Keap to improve productivity and patron happiness by collecting and following up on leads, monitoring sales activity, and keeping in touch with patrons on an individual basis.
Puntos a favor:
You may program your advertising push with keap. The system automatically stores the produced leads where users may access them. The administrator may monitor every aspect of the delivered emails, from when they were opened to which links were clicked and for how long. The information provided here will allow users to adjust their campaign accordingly.
Contras:
There are per-customer and per-subscriber costs for integrating keap with other applications. In exchange for a restricted number of users and page views, it offers free data movement.
Respuesta de Keap
el año pasado
Hello Saskia! We're so happy to hear that Keap has been helpful to you and your business! Thank you for taking the time to leave us a review.
Great for an all-in-one service
Comentarios: I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.
Puntos a favor:
I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.
Contras:
I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.
Well thought out and executed CRM
Comentarios: Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell. Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.
Puntos a favor:
The customization options are nearly endless. The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine. The thought given to different ways to do nearly everything is great. They have a /Tellus page and are responsive to suggestions. I recently mentioned on the that when adding a contact, the email field should automatically trim whitespace from each end, because when copying and pasting it often have an error. Within 2 weeks, that change had been implemented. The import from CSV file options are very robust. Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.
Contras:
The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search. Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms. When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying. Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...
Alternativas consideradas:
Very good workflow automation but lacks many basic features
Puntos a favor:
The campaign builder is incredible. If you're creative enough and know how to use the software (takes time) you can automate ANYTHING for your marketing strategies. One thing that doesn't get much attention is the Actionsets module. It's a legacy tool in the system but man does it do a lot! Actionsets expand all possibilities but are very hard to manage.It requires a lot of third-party softwares for most campaigns, especially the integration ones such as PlusThis, Zapier, LeadsBridge.
Contras:
The Email Broadcasts interface should offer more options to customize the marketing emails. Right now it does enough but there's so much more it needs. I often have to add my own code to the email to make things look a certain way.The Legacy Email Templates deserve a little upgrade too, the interface looks very 2000s and often breaks the formatting if you don't know how to use it.
Respuesta de Keap
el año pasado
Thank you for taking the time to leave us a review. We're glad you enjoy the Campaign Builder and Action Sets. We appreciate your feedback regarding our Email Broadcast interface. We are working to add more updates to it, some of which should be out soon!
Don't waste your time, energy or money
Comentarios: I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out. It is not called confusionsoft for no reason. It's extremely confusing, their tech support often has to spend hours trying to figure any issue out. If it takes their tech support, people who know the program, hours to figure out an issue imaging what it will take you. There are several other CRM systems out there that are much easier to use.
Puntos a favor:
I like the dashboard with the daily reminders of followups. That makes it easy to not let people slip through. Setting up the campaign however to get the daily reminders is a complex process. If you miss anything it will not work properly and the customer support team will not be able to help you set up campaigns or do anything with your campaign.
Contras:
The cost is astronomical. If you are lucky enough to understand how to and you have the time to build out the backend and all of the campaigns great. If you do not, it will const 10's of thousands of dollars to hire someone. I have had to pay someone the entire time to help with mine and when I went to leave infusionsoft, there is no way to save the campaigns or anything that you paid to have built. They say they will keep it for you for 90 days and if you don't come back to their program by then you lose it all. So basically they own all of your campaigns and everything you paid to build in the system. BE AWARE OF THIS BEFORE YOU SPEND MONEY BUILDING SOMETHING OUT
Respuesta de Keap
hace 5 años
Hi Jennifer, We're sorry you're unhappy with our product. Infusionsoft is built for ultimate power and customization. We have many educational resources to help with implementation as well as a large hub of partners who can help with your customization needs. For privacy and security, we hold onto your data for 90 days after you cancel your subscription. We wish you the best of luck in your small business.
InfusionSoft - Great CRM software
Comentarios: The overall experience has been quite enlightening on how process flows are vital to making your business function correctly. My application is primarily used as a lead management system and not all our employees use InfusionSoft, which meant I had to integrate InfusionSoft with Google Sheets which makes it easier for my sales team to acquire data to leads as they come in. Most of my time is spent in campaign builder and I am currently overhauling our current lead process and I keep learning new things everyday on how to program logic to suit our business needs.
Puntos a favor:
What I like most about InfusionSoft is the functionality and its endless possibilities. The Campaign Builder has an easy to use interface with limitless possibilities that can be constructed to suit your unique business needs. With a great email builder as well to create those beautiful calls to action that will surely ignite your leads' desire to buy whatever you are selling. I specifically manage the database of leads and users and find it to be quite user friendly, InfusionSoft will warn you about an increase in bad email addresses, allowing you enough time to clean it up before it affects your business badly. Another great aspect is the help provided by agents via the Chat facility, you can chat live with an InfusionSoft assistant to help you with any problems you might have. I find it extremely helpful in times when I am unsure of what to do.
Contras:
While I do have high praise for the campaign builder and its limitless possibilities, this can also be a problem as when I first started using the software; I didn't know what was what. There is basic training available, but I don't feel it adequately explains the possibilities of what can be done. To fully unlock the potential of InfusionSoft, some additional training will be required.
Respuesta de Keap
hace 6 años
Hi Nathan, Thank you so much for taking the time to write such a thoughtful review. We truly appreciate your input - especially hearing from what I would call a "power user" :) Cheers, Sarah, Advocacy Manager at Infusionsoft
For the smart marketer
Comentarios:
Providing consistency over the 1-2 year period our customers work with us.
Better handling of leads, turning them in to better conversions
Automating mundane tasks like letters, cards, packages, etc.
Generating referrals in a consistent trackable manner.
Warming leads more effectively
Combining online and offline interactions
Notifications of important milestones in the sales and fulfillment process
Puntos a favor:
Customizability is my favorite part of Infusionsoft. It is very powerful to be able to have it do exactly what you have dreamed up. It seems pretty simplistic at first, but when you get into it, you start to realize that the possibilities are endless of what you can accomplish and do with it. For me the CRM and Campaign builder are doing automated tasks for me that would take our team hours to accomplish, and catching our sales and fulfillment process at critical time points to make sure our patient experience is the best it can be. I really love and use campaign builder . . . a lot. You can make campaigns do whatever you want AND make them start to perform based on the interaction that your customers have with the campaigns. That is very powerful and one of the big differentiators IS has from other software I have found. I've used IS for about 4 years now and I'm building new things every week to help reduce the tasks I do and my employees do. I also love the community. Going to ICON (the conference that infusionsoft puts on) was one of the best experiences I have had as a business owner. It was amazing to see thousands of small business owners making things happen and helping each other. Infusionsoft really does live by its tag line "We help Small Businesses Succeed."
Contras:
There is work involved. I'm not really trying to be facetious. So many times we want a silver bullet that makes everything as easy as wasting 6 hours on your friends facebook feeds. In life in general, it's not easy to customize anything, but when it is finally tailored right to what your business needs, it is very powerful. Infusionsoft isn't a few clicks here and there and over with, but if it were, it wouldn't be the powerful machine it is. So you have to be willing to invest in harnessing it to your wagon and making it work for you. That investment can potentially involve you or your staff learning how to use it, and/or hiring third party companies who help you get it doing what you want it to do. As long as you go into it knowing that there is tremendous benefit from both of these investments, your business will be influenced for the better. Infusionsoft has a lot of things that are cookie cutter easy, but I think of it more like a cookie cutter maker than some software that does one or two things well and leaves businesses lacking in functionality or customizability. Learning the skills I have gained in Infusionsoft have totally transformed the way I think about marketing to my patients and everyone around me.
With the right customization, 3rd-party add-ons, and time... it can do anything
Comentarios: Personally, I've become an expert in it and love it. It allows me to customize and produce a high volume of marketing campaigns and keep thousands of records pretty clean. It's taken a long time to get there, and can be hard to keep everyone who needs to have their hands in it trained up well. But if you need an advanced CRM it does the job.
Puntos a favor:
Incredibly high level of customization. Automation options are way above your beginner CRMs. Deliverability & email server reputation seem good. There are reports about everything imaginable (almost). Also over the last several years, they've been extremely active in adding new features and modernizing the platform.
Contras:
To really use this to its full potential takes a LOT of learning or training. After years of being neck-deep in it, I can do a lot of things but it's sometimes difficult to train other people on the team to have the same level of use. This can be limiting if dealing with a large team. Improvements are being made but I wouldn't call this user friendly yet (using Max Classic version). If you're going to jump into this you should have a really competent marketing operations person who can lead the technical implementation and ongoing needs. Certain helpful features require 3rd party connections that cost extra but at the same time, they seem to be getting closer and closer to eliminating that with new features.
Respuesta de Keap
hace 2 años
Hi Jacob, Thank you so much for taking the time to leave a review! We're glad to hear that Keap is such a great solution for you. We do offer a variety of ways for customers to get trained on using Keap - including onboarding coaching, webinars, and more! We encourage anyone looking to get acclimated with Keap to take advantage of these resources.