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Sobre Keap

Infusionsoft by Keap: plataforma de automatización de CRM, ventas y marketing todo en uno, poderosa y de bajo costo, para hacer crecer tu negocio.

Descubre más sobre Keap

Puntos a favor:

The customer service was easy to access and willing to go the extra mile to help out.

Contras:

It essentially has no (easy) pipeline management. Cancellation and rude customer service experience.

Valoraciones de Keap

Evaluación media

Facilidad de uso
3.5
Atención al cliente
4.0
Funcionalidades
4.1
Relación calidad-precio
3.8

Probabilidad de recomendación

7.4/10

Keap tiene una valoración global de 4.1 estrellas sobre 5 según las 1,276 opiniones de usuarios de Capterra.

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Filtrar opiniones (1,276)

mike
president
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Keap Review

5.0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Keap es una herramienta fundamental

5.0 el año pasado

Comentarios: Es uno de lo softwares donde más trabajo y donde menos problemas tengo. ¿Cuál es mi conclusión? Es una experiencia muy positiva. Además, ante cualquier problema que tenga, el servicio de atención al cliente es muy ágil y resuelve las dudas muy rápidamente.

Puntos a favor:

Una vez te haces a la herramienta, es ágil y permite una gran variedad de acciones. Cualquier cosa relacionada con la segmentación de audiencias, control comunicativo, así como automatización de marketing es realizable gracias a todas las cosas que ofrece.

Contras:

Es un software poco intuitivo en algunos aspectos, la curva de aprendizaje es algo lenta y cuesta explicar cómo hacer un buen uso de esta herramienta a compañeros.

Respuesta de Keap

el año pasado

Thank you for taking the time to leave a review! We're glad to hear that Keap works well for you. We are working on extending our educational resources to make Keap more accessible for all Users.

Almudena
Especialista comercial en España
Seguros, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Gran software de CRM

4.0 el año pasado

Comentarios: ¡Una experiencia increíble desde las ventas hasta el servicio! Me encantan las plantillas disponibles para campañas de correo electrónico y todas las funciones útiles.

Puntos a favor:

La mejora de la plataforma recientemente es notable y es una herramienta fantástica, especialmente para las empresas emergentes. El servicio al cliente es como ningún otro; siempre ha sido muy útil y conocedor hacia mí y mi equipo. También es una inversión muy razonable en comparación con otras plataformas.

Contras:

Keap puede ser un desafío para aprender, especialmente si es nuevo en CRM o automatización de marketing. Puede tomar algún tiempo parametrizar todas las características y funcionalidades de la plataforma.

Respuesta de Keap

hace 12 meses

Hello Almudena, Thank you for taking the time to write us a review. We greatly appreciate your kind words and are thrilled to hear that you've had an amazing experience from sales to service.

Manuel
Manuel
Tecnic en España
Usuario de Linkedin verificado
Hospital y atención sanitaria, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Muy buena

5.0 hace 2 años

Comentarios: Muy buena muy compatible con sistema operativos

Puntos a favor:

Plataforma de CRM en línea bien establecida con herramientas de marketingUsamos keap para administrar la base de datos de nuestros clientes. hicimos marketing por correo electrónico, generación de prospectos, formularios internos, plantillas de correo electrónico y campañas automáticas y más. Me complace decirle que, aunque podemos encontrar muchos sistemas de CRM baratos, Keap es el mejor y vale la pena. porque, todos los días están tratando de darnos la mejor experiencia. recibimos actualizaciones periódicas con muchas características nuevas. Una cosa más para mencionar. Allí, la atención al cliente fue muy útil para nuestro personal cuando se incorporaron. No solo para el personal sino también para la administración. ellos brindan apoyo oportuno. Me gustaría recomendar Keap CRM para cualquier negocio. adelante sin dudarlo. Al principio será difícil adoptar un nuevo sistema. pero cuando se trata de Keap, te ayudarán a llegar allí sin ningún problema.

Contras:

Quizas mas opciones de email marketing aunque es optima

Emi
Emi
Administrativa en España
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

El mejor software de control para tu marketing

5.0 el año pasado

Comentarios: La integraccion de IS con otros Software es genial, de hecho, lo hemos implementado con un vuelco de datos, a traves de RRSS a una Excel para nuestros clientes y estan encantados.

Puntos a favor:

Lo teniamos claro desde el minuto uno que este iba a ser el software que necesitamos. Muy completo, ràpido y competitivo.

Contras:

Por poner alguna pega seria, la del soporte tecnico, y que conste que simpre he recibido respuesta.

Usuario verificado
Usuario de Linkedin verificado
Redes informáticas, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Número de teléfono y línea comercial vinculados .2°línea con SMS y desvio de llamada

5.0 el año pasado

Comentarios: Una experiencia genial y agradable gracias a las opiniones que brida el software

Puntos a favor:

Las funciones que ejecuta el software son muy rápidas y sencillas de muy buena calidad

Contras:

No hay disgusto en el software todo esta bien

Respuesta de Keap

el año pasado

We're happy to hear that Keap has been able to help you and your business. Thank you for taking the time to leave a review!

Maria
Manager en EE. UU.
Educación superior, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Genial app para mantener mi dia a dia en orden

5.0 el año pasado

Comentarios: Keap es nuestra escogida para mantener lo procesos en orden y al dia, tanto profesionales como personales, la recomiendo ampliamente.

Puntos a favor:

Me encanta sus funciones agradable e intuituvo.

Contras:

se neceistan opciones mas avanzadas de gestion de tiempo y no tiene esas herramientas.

Respuesta de Keap

el año pasado

Hi Maria, We're happy to hear that you highly recommend Keap! Be on the lookout for improvements to our Appointments area!

Liliana
dueña en España
Arte y artesanía, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Con esta herramienta he mejorado la Gestión de Clientes

5.0 el año pasado

Comentarios: Es una excelente opción para las pequeñas empresas como la mía donde busco simplificar la gestión de clientes y ventas, automatizar tareas repetitivas, optimizar campañas de marketing digital y tomar decisiones informadas basadas en datos.

Puntos a favor:

Es una excelente herramienta para las pequeñas empresas que buscan simplificar sus procesos de gestión de clientes y ventas. Con esta plataforma, se tiene una visión completa de los clientes, desde sus datos personales y preferencias hasta su historial de compras y comunicaciones.

Contras:

Podría mejorar en la personalización de la plataforma. Aunque la herramienta ofrece algunas opciones de personalización, me gustaría tener más control sobre la apariencia y la estructura de la plataforma.

Respuesta de Keap

el año pasado

Hello Liliana! We appreciate the review! We're glad to hear that Keap has been a great fit for your business. Our Product team is working to release more customization options to the software! Be sure to keep an eye out in your app for changes.

Luis armando
Director operaciones en México
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Crm esttategias marketing y campañas

4.0 hace 2 años

Comentarios: Lo.recomiendo para nuevos.emprendedores.por los.consejos prácticos

Puntos a favor:

Ea divertido positivo y fresco se adapta a nuestra forma de trabajo dinamico al.desarrollar.Campañas nuevas de email marketing

Contras:

Atencion.al.cliente siempre.es.poco lenta pero cuando atiende te.soluciona

Anibal
Estudiante de Medicina en Ecuador
Dispositivos médicos, 501-1,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Keap: Emails sin spam

4.0 hace 2 años

Puntos a favor:

Es un software muy organizado en la creación de una bandeja de entrada y eventos de marketing

Contras:

No posee muchas herramientas y le falta actualizar

Mohan Lal
Mohan Lal
Freelancer Marketing Consultant en India
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best marketing automation software for small businesses

5.0 hace 2 años

Comentarios: Keap is a beast in itself in which you can do things effectively provided that you use it effectively, and know your way around it. We used Keap for managing our Contacts, sending promotional emails, marketing automation, and e-comm. Keap became much easier to use as we got to know the right ways of doing things starting from tag naming conventions, right ways of using Goals, Campaign links etc. And, now it is one of my favorite software when it comes to Marketing Automation.

Puntos a favor:

I like various things about Keap including: 1. Being able to use tags. This helps in organizing contacts in the proper way (when used effectively, you can easily see things from Macro to Micro levels in your list) 2. Marketing automation capabilities of Keap are best. This includes things like billing automation for e-commerce as well. 3. Being able to use third-party tools like Deadline Funnel, PlusThis helps in making things more personalized and improving conversions for promotional campaigns. 4. Dynamic Content, this helps in making automation campaigns better & simpler

Contras:

Nothing apart from, it is a bit on the expensive end.

Respuesta de Keap

hace 2 años

Thank you for taking the time to leave us a review. We love your valuable feedback and are thrilled that Keap has been able to help you grow your small business.

Karen
Owner en EE. UU.
Mercados de capitales, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Robust with many features, but too complex and too expensive for small businesses

4.0 hace 2 semanas Nuevo

Comentarios: When we first were looking for a system 14 years ago, the were the best, less expensive than Sales Force and were really geared for online sales and digital marketing... Creating a product, having an optin landing page, and an email marketing system. Unfortunately from the start, we over did it because we got very little guidance on the best practices for setting up for our business so we turned on every bell and whistle and created an operational night mare. We got better at turning things off, but then over time as they changed features our grandfathered in ways of doing things got messed up and no longer supported. And the price kept going up. For a while they honored our original price as a legacy customer but no more. Over $300 a month, not based on numbers in the database or emails sent. I held on to it for the longest time because I had nearly 20K contacts accumulated over that period of time, and could look up someone by industry and or where I met them or what area of the country they were in because I was traveling there. But then they started to limit my ability to send emails to my current prospects because of all the 'old' emails I had in my system. I had no choice but export and delete 15K contacts. And as my business changed the complex forms that had been such a golden ticket to my business, weren't necessary. Their wordpress plugin used to work great, even though you could not modify the visual effect of the optin box without programming, at least it connected into the database, until it did not. final straw was when I showed I had over 100K people visit the form yet none completed the name / email simple form... couln't figure it out... it was because it wasn't connected correctly and there was no way to get support from Keap. And the developer of the plugin responded to me... use another tool. They used to be called Confusion-Soft by the users. Always wondered if they changed their company name just to get out from under the negative nick name. I have enjoyed using their campaign management tool and their AI tools, and am not looking forward to learning a new system but with their latest increase in price, limits on how I can use their contact management system, and lack of ability to integrate with my website, I have no choice but to switch to Hubspot or HighLevel.

Puntos a favor:

Their support is top notch. They are easy to get access too and usually not much of a wait. Great training library and easy to find videos for how to. Visualization for how a campaign will lay out and connecting the sequences. Their integration of ai tools to help with sales letters and landing pages and offers Large database of tools and partners, but not monitored to see if they actually work or are still supported and support staff can't help even when the tool is recommended by keap -- like to add your optin box and contact form to wordpress.

Contras:

The COST. The minimum system if for 5 users and is pretty pricy. They have a great set of tools that can really work well for a digital products company and managing the sales funnel process, but it isn't suited for straight customer AND relationship management because if you maintain contacts for relationship purchases and historic reference, you can't just make them inactive. So the system acts like the minority report and in case you might accidently send emails to old contacts it stops your ability to send current prospects emails until you delete old records. and old records to them are 4 months... if they haven't received an email in 4 months, opened one in 6 months they are OLD and limit your deliverablity. Only option is to delete or manually go in and remove every email in the primary so it is empty, even if you have coded as not.marketable.

Mehran
Mehran
CEO en Canadá
Usuario de Linkedin verificado
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

Do not buy into the Hype, poor software and many flaws in fuctionality!

1.0 el mes pasado Nuevo

Comentarios: Would only recommend it to my competition/enemy!

Puntos a favor:

The idea that I could have everything in one software!

Contras:

Reality was that they were not good at making any of the many functions work well and seamlessly. Be prepared to spend hours with their support team and get to eventually no-where.

Respuesta de Keap

hace 4 semanas

Hello Mehran, We're sorry to hear that Keap wasn't a good fit for you. We wish you the best going forward.

Millicent
Procurement Officer en EE. UU.
Relaciones públicas y comunicaciones, 5,001-10,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Exemplary customization with far-reaching implications

4.0 el mes pasado Nuevo

Comentarios: Easy to use. Streamlining service delivery, marketing and sales processes all in one.

Puntos a favor:

Customization gives this tool the capability to adapt and integrate with existing software. It incorporates desktop productivity tools. Sales forecasting and automation saves us time and energy on repetitive tasks. Keap has raised our metric for success by matching our efforts with digital forecasting. Brings great Sales analytics skills. Reporting and dashboard have helped us view statistics in a highly visual and engaging perspective.

Contras:

On top of being a little expensive, the support team is quite slow. Something should be done on the cost and reliability of the customer support team.

Jennifer
Jennifer
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The best CRM for email marketing in all sectors

4.0 hace 10 meses

Comentarios: Built-in support for email marketing was a big assist. The automation released me from the mental burden of keeping track of where people were in the pipeline and what they needed to do next based on the results of customer-facing tasks.

Puntos a favor:

The level of automation is unparalleled. A common feature of CRMS is the lack of a "if/then" configuration option. If I tell Keap yes or no to a task, the program reacts differently depending on my answer. If you require robust automation that can do a wide variety of actions based on results, look no further. It's yours, Keap.

Contras:

There was a lack of functionality in the mobile app. So that I could access Keap from my mobile device, I bookmarked the website. This method was effective, although it lacked caller ID.

Respuesta de Keap

hace 10 meses

Hello Jennifer, We appreciate you for taking the time to leave us a review. We're happy to hear that you find our level of automation unparalleled and that Keap makes it simple to automation processes. Thank you for your feedback regarding the mobile app.

Casey
Product Manager en EE. UU.
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

I'm keaping this CRM

5.0 hace 9 meses

Comentarios: I recommend Keap to anyone looking for a CRM. It has the right combination of all those critical components. Our previous CRM was a problem in and of itself, but Keap actually helps us solve problems. We couldn't be happier.

Puntos a favor:

I like Keaps automation the most. I'm no longer swamped with repetitive mind numbing tasks. I only need to set the automation once and it continues to perform the way I need it to. Keap is user friendly and has readily available customer support. Using any CRM can be tedious but Keap is just so easy to use and customize.It has wonderful contact management, lead capture, and tracking tools.It's also very flexible. Keap can help with a landing page and forms to go with it.

Contras:

I'd like the calendar management to be more thorough, but other than that I don't have anything bad to say about Keap.

Respuesta de Keap

hace 9 meses

Thank you for taking the time to leave us a review and recommending us to others! We're happy to hear that you're "Keaping this CRM"!

Saskia
Saskia
Senior Director Sales Marketing en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

All the finest at one convenient location.

5.0 hace 10 meses

Comentarios: Keap helps us streamline our CRM procedures, thus it's in regular use here. Keap aids us in solving company issues including lead management, marketing campaign automation, and client communication management. We want to use Keap to improve productivity and patron happiness by collecting and following up on leads, monitoring sales activity, and keeping in touch with patrons on an individual basis.

Puntos a favor:

You may program your advertising push with keap. The system automatically stores the produced leads where users may access them. The administrator may monitor every aspect of the delivered emails, from when they were opened to which links were clicked and for how long. The information provided here will allow users to adjust their campaign accordingly.

Contras:

There are per-customer and per-subscriber costs for integrating keap with other applications. In exchange for a restricted number of users and page views, it offers free data movement.

Respuesta de Keap

hace 10 meses

Hello Saskia! We're so happy to hear that Keap has been helpful to you and your business! Thank you for taking the time to leave us a review.

Ashlee
Ashlee
Senior Customer Support Manager en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Effective Tool For Task Automation

4.0 el mes pasado Nuevo

Comentarios: I was able to effortlessly monitor each client from start to finish. The system consolidates contact information, client interactions, emails, texts, and tasks into a single platform, allowing you to quickly understand a customer's status when they call. Client actions can automatically trigger various tasks, advancing each client through the sales funnel, with all relevant information easily accessible in one place. This really eliminates the need to juggle multiple programs, providing a much more organized workflow. Some cons include the need for a larger selection of templates and confusion with certain automated tasks. However, these limitations should not deter you from using this program.

Puntos a favor:

My favorite feature was the ability to organize and access information seamlessly. It really made tracking each individual clients' progress easier and much more straightforward.

Contras:

I believe that some of the automated tasks were confusing, and there should have been a larger selection of templates.

Respuesta de Keap

hace 4 semanas

Hello Ashlee, Thank you for taking the time to leave us a review! We're happy to hear that Keap has helped eliminate the need to juggle multiple programs. We appreciate your feedback regarding the confusion surrounding automated tasks. We have some exciting updates coming up that will make automating easier than ever.

Ilenia
Accounting Officer en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Effective Marketing With Keap

4.0 hace 2 meses Nuevo

Puntos a favor:

Handling email marketing with Keap is easy and it comes with lots of customization features.

Contras:

No major issues whatsoever with Keap. It is amazing.

Respuesta de Keap

hace 2 meses

Hello Ilenia, Thank you for taking the time to leave us a review. We're happy to hear you find Keap to be amazing.

Mirko
Social Media Marketer en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Improved Marketing With Keap

5.0 hace 2 meses Nuevo

Puntos a favor:

With Keap, managing campaigns and handling our CRM needs has been smooth

Contras:

Keap has been an all round solution and no hurdles.

Respuesta de Keap

hace 2 meses

Hello Mirko, We appreciate the review and are happy to hear that Keap has been a smooth solution for you and your business.

Colette
Marketing Director en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Came to Keap for Price. Leaving because not keeping up with our needs.

3.0 hace 2 años

Comentarios: Customer support is really good with Keap. I do appreciate that. When we moved from HubSpot, I really missed the features they provided--just simple things but when adding a photo to a campaign, I could see a thumbnail. With Keap, you always have to know the exact name of the image, etc. Keap needs to update the site to make it more robust and intuitive like their competitors.

Puntos a favor:

Have been using Infusionsoft ---> Keap for 6+ years. We initially moved from HubSpot to Infusionsoft simply because HubSpot was too expensive for the size of our company or what we were looking to accomplish with simple campaigns.

Contras:

I feel like Keap has not stayed on the cutting edge--seems a little behind the times now, honestly. We're looking at Klaviyo now and it seems like their campaigns, analytics and action sets will be easier to execute.

Respuesta de Keap

hace 2 años

Hi Colette, Thank you so much for taking the time to leave a review. We're glad to hear that Keap has been an affordable solution for your business, but I am sorry that you feel our product has not stayed on the cutting edge. Our product team consistently has new updates in the works, and we are always working to ensure that we are making the user experience easier for our customers.

John
Owner en EE. UU.
Asuntos internacionales, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Infusionsoft refuses to make simple fixes. Terrible for business to business!

2.0 hace 5 años

Comentarios: I'm business to business and have spend over $100,000 on development to overcome its inadequacies.

Puntos a favor:

Not sure. It has lots of functionality but most everything is clunky. Only comes with 99 custom fields and you can't modify the home screen. When you click around it always defaults you to a place you don't want to be. If you look up a contact it insists on defaulting you to first name and it has a nasty delay. So if you want to search by company you will start typing and then after the delay it will switch you to first name. You can't choose the view to do your lookups and it defaults to the record view, which I never use. So every time I do a search that turns up multiple records I have to click on the list view. Another infuriating thing is that if you want to sort by a field in list view it defaults to zto a instead of a to z. They will never fix anything even if it is a 2 minute fix.

Contras:

It uses a flat database that is terrible for business to business. No primary fields or tags so if you add a company contact there is no way to tag or have company related field data updated to the new contact without expensive api coding from your website. They added linkedin, facebook and twitter years agobut didn't include the fields in the mass update section. What does this mean? When linkedin changed their url format I was stuck with over 3000 records with bad url's. So with any of their other fields you lookup the filled fields and then you choose mass update contacts and click on the allow blank fields to remove existing data. Well they didn't include the fields here so you can't do it. Maybe just export the records and replace the filled fields with empty into a csv file and import to remove the data. That doesn't work either. Blank field data won't replace filled data in a modify existing records merge. If you try chat support you will more than likely get a foreign support person (mine was from the Phillipines) who will act like he or she has never heard of this problems and make you explain it over and over and ask you to do a million unnecessary tests. I finally became so frustrated that I called support, got someone who at least admitted that it was impossible to fix. All the while I had the chat person on still instructing me to do more tests. The phone support person kept trying to get me to drop chat but I made her see how ridiculous it was.

Damian
Owner en EE. UU.
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Too complicated and hidden $$$ - you'll spend thousands more.

2.0 hace 4 años

Comentarios: 1. The logic of the CRM was so complicated, that you need to talk to your "expert" if you want to make any adjustments. 2. My email deliverability was not good - in fact there were a few months where the links in my emails that had the Keap training code (which was all of them) were seen as MALWARE by google chrome. Keap took NO accountability. Even though they sent me a support message detailing the issue.

Puntos a favor:

I thought it was going to manage all of my CRM, Email Marketing and Reporting...but in order to interface with the Infusionsoft/Keap platform I needed to continually hire experts who tried charging me $3,500 per month on top of what I was paying Keap.

Contras:

Way too complicated. When you sign up, included in your set up is the cost for an expert -- who you think is working for Keap...but they're an independent contractor who is being paid a cut rate to get you up and running. After your set up, they will charge you THOUSANDS to fix and adjust your account.

Vincent Po
Vincent Po
Managing Director & Global Chief Marketing & Technology Officer en Hong Kong
Usuario de Linkedin verificado
Servicios de información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

We were a loyal IS customer for 10 years until...

4.0 hace 6 años

Comentarios: Product is fine, but management, support and client service leaves a lot to be desired.

Puntos a favor:

The product itself is very useful and good. While there are no "perfect" automation apps on the market that fulfill all our requirements, IS did a relatively good job of it. They've been pushing lots of regular updates which is good, but doesn't make up for what I'll describe in the Cons section.

Contras:

Many other automation apps have built-in features that are very useful, but Infusionsoft requires a LOT of 3rd party apps (which adds on a lot of costs for a small business) to do a lot of things other apps have out of the box. As mentioned, I understand no app on the market is 100% perfect and the other apps have their own deficiencies. The worst part of Infusionsoft is not the product itself (the product is relatively good) but it's the entire management and customer support that is problematic. Often times, chat support (while friendly & quick), is not very familiar with the IS product. Often times, it's the we the customers who know more than they do. Finally, as mentioned, we were with IS for 10yrs and then they decided to raise our price by 400% giving us only 30 days notice via email (and a poorly written one). This has caused a furor amongst long-time clients & resulted in a large exodus of long-time clients. Apparently the new management didn't really care, despite many of thus believed we were grand-fathered into our original plans. All in all, many of us felt it was poorly handled by management and that's why we left them after ten years, despite the pain of migrating to a new platform. They are trying to expand globally but IS is still not really setup to work internationally. We were probably one of the first companies in Asia to use them and they completely ignored our feedback or even show any interest us when we attended a live seminar with them.

Susan
Digital Business and Marketing Consultant en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

To Infusionsoft or not to Infusionsoft. That is the question.

3.0 hace 7 años

Comentarios: While I think the dated back-end and the pricing are an issue, I will say that when dealing with a larger contact database or enterprise system, I am hard pressed to find another platform that can do all that I rely on Infusionsoft to do for my larger clients.

Puntos a favor:

Infusionsoft is one of those stalwart applications that is almost synonymous with marketing automation online for serious businesses (often with a host of disclaimers... see "cons" section). The greatest feature of Infusionsoft is the robust nature of its features, it integrates with almost everything a large enterprise would use (although these features come with a price). If you are looking to grow an online business, and you can afford the on-going maintenance in terms of staff time and cost, Infusionsoft will offer you plenty with room to grow.

Contras:

Sadly, Infusionsoft has been around for so long that I believe the back-end, administrative user experience suffers. A quick Google search of the application will return many negative and less than stellar reviews. One could surmise that any big brand is likely to have many detractors (and this is true), however, most are balanced out by equally glowing reviews. Infusionsoft sits on the fence. This is unfortunate, because I believe that Infusionsoft could be very useful to many growing online, eCommerce businesses and membership associations. However, the owner will need deeper pocket than he or she is likely to have starting out, and migration with a mid to large size database is no picnic. I'm hopeful that Infusionsoft will work toward meeting the needs of a modern, point and click audience.

Respuesta de Keap

hace 7 años

Hi Susan, Thank you for leaving a review and for your honest feedback. I will share your comments with the right teams here so we can create a better experience for our customers and solution for other small businesses. Thank you!

Kavindu Githsara
Kavindu Githsara
Technical System Specialist en Sri Lanka
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Well Established Online CRM Platform with Marketing Tools

5.0 hace 2 años

Comentarios: We used keap to manage our customers database. we did email marketing, lead generation , internal forms, email templates and automate campaigns and more. I'm happy to tell you, even we can find lots of cheap CRM systems out there, Keap is the best and it's worth for money. because, everyday they are trying to give us the best experience. we got recurring updates with lots of new features. One more thing to mention. There customer support was very helpful for our staff when they onboarding. Not only for staff but for admin too. timely support is given by them. I would like to recommend Keap CRM for any business out there. go ahead without any hesitation. At first it will be hard to adopt a new system. but when it comes to Keap, They will help you to get there without any troubles.

Puntos a favor:

This system has everything that needs for a business for up and running. Even for a startup business also able to adopt this system to their workplace very easily. The best feature that i saw is Email Automation. As a admin i was able to create and schedule lots of email campaigns for our customers. it is very easy and straight forward. Campaign builder interface is very user friendly. even my non computer literacy people also can build and automate an process within few minutes. It provides lots of integration options with third party applications. Also It provides lots of tools to manage our marketing procedures.

Contras:

Nothing to complain but i would like to mention that there should be more tutorials/guides and onboarding trainings for users.

Respuesta de Keap

hace 2 años

Hi Kavindu, Thank you so much for taking the time to leave a review! I'm glad to hear that Keap's feature set has met many of your business needs and our support team helped you integrate it seamlessly into your business.