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Sobre HaloPSA

HaloPSA reúne en una ubicación centralizada todo lo que un proveedor de servicios gestionados necesita.

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Puntos a favor:

So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.

Contras:

They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

Valoraciones de HaloPSA

Evaluación media

Facilidad de uso
4.1
Atención al cliente
4.9
Funcionalidades
4.7
Relación calidad-precio
4.6

Probabilidad de recomendación

9.4/10

HaloPSA tiene una valoración global de 4.8 estrellas sobre 5 según las 24 opiniones de usuarios de Capterra.

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Lucas
Lucas
Director en Australia
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Modern PSA for IT Providers and more

5.0 el año pasado

Puntos a favor:

Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.

Contras:

It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.

Jonathan
Owner en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Easily the Best PSA We've Used

5.0 hace 3 años

Comentarios: Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

Puntos a favor:

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

Contras:

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

Lauren
Office Manager en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Has a Lot of Options and Integration, and Excellent Customer Support

5.0 hace 2 meses Nuevo

Comentarios: I think there are so many excellent options to help customize everything for your company, however I have to reach out to customer services for a lot of help as the guides they provide are not always as detailed as they could be. However their customer service always helps me figure out what needs to be done or helps me fix issues. Love it!

Puntos a favor:

There are SO many ways to customize your company!

Contras:

The guides provided are not at comprehensive as they could be.

Andrew
Technical Support en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Your Service Desk Ticketing Partner

4.0 hace 8 meses

Comentarios: The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home.

Puntos a favor:

Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.

Contras:

Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.

Dean
Senior System Admin en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Quite flexible compared to competition…

5.0 el año pasado

Comentarios: Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently.

Puntos a favor:

The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.

Contras:

It can be quite confusing, especially the user configuration of the ticket views and some other settings.

Robbie
Robbie
Service Manager en RU
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Top quality Service Desk software

5.0 hace 5 años

Comentarios: Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

Puntos a favor:

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Contras:

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Steven
Steven
Manager Network Operations en Países Bajos
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Flexible helpdesk software

4.0 hace 5 años

Comentarios: We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Puntos a favor:

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Contras:

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

Michael
Director en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

HaloPSA Review

5.0 hace 3 años

Comentarios: HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.

Puntos a favor:

The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.

Contras:

As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

Jarod
Support Technician en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

"Clever title goes here"

5.0 hace 9 meses

Comentarios: Overall my experience with HaloPSA has been great.

Puntos a favor:

The ability to build out work flows and linking these work flows to specific ticket types.

Contras:

I find that the stock system can be clunky at times

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Packed full of feautures

5.0 hace 4 años

Puntos a favor:

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

Contras:

No native way to securely store passwords, but the guys gave us a great workaround

Colin
Director en RU
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Effective Helpdesk System

5.0 hace 5 años

Puntos a favor:

We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing. After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system.

Contras:

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

peter
Customer Support Manager en Irlanda
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review of NetHelpDesk

5.0 hace 7 años

Comentarios: I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always

Puntos a favor:

Its ease of use and flexibility

Contras:

Very little, expect for some gaps in data linking to emails

Ross
RU
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

really good, made things so much easier

5.0 hace 8 años

Comentarios: Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.

Puntos a favor:

After sales support cross department use integration with other programs

Contras:

haven't found any yet

Kane
Network Engineer en RU
Seguridad informática y de redes, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ticketing software that makes the job easier.

5.0 el año pasado

Puntos a favor:

the layout is simple to use and everything you need to know is right there.

Contras:

All the tabs down the left are a little difficult when you're not used to them, and the sales and customer ones etc.

Matthew
Matthew
Support Team Lead en RU
Usuario de Linkedin verificado
Seguridad informática y de redes, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Extremely Customisable

5.0 hace 6 años

Puntos a favor:

Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable.

Contras:

The features we are not using can get in the way sometimes.

Tj
Senior Consultant en Australia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Stands out from the crowd

5.0 hace 4 años

Puntos a favor:

Extremely customisable and incredible feature set. It has all the features you could want from a PSA solution. If it's missing the team at Halo is very receptive and will most like include it in a future release

Contras:

Learning curve is steep but the support is always on hand to help implement.

Matthew
Matthew
Technical Director en RU
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

The perfect fit

5.0 hace 5 años

Comentarios: For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required!

Puntos a favor:

The ability to grow into it's product as and when required.

Contras:

Minor bugs and the very rare slow performance

jordan
Engineering Support en RU
Aviación y aeroespacial, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Upgrade to helpdesk

5.0 hace 5 años

Puntos a favor:

It has a vast amount of features that links it to many aspects of a company the support staff are very good and accommodating and reply quickly customization from NetHelpDesk on installation was next to none very willing to accept any changes and make them happen

Contras:

take a wee bit of time to get your head round the way things link together from a admin perspective

Andy
Operations Manager en RU
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Product !

5.0 hace 5 años

Comentarios: This solution has now made it possible for us to use the multi tennant platform, meaning our customers can view their own customised portal / dashboard etc.

Puntos a favor:

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent

Contras:

Cant Brand the login page, Not everything is available on the web app as yet

Alexandros
Civil Engineer en Grecia
Ingeniería civil, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Improve your management productivity through HaloPSA

5.0 hace 2 años

Puntos a favor:

1)Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use.

Contras:

Small quality of life problems, which could be a minor inconvenience for teams using the platform.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great fit for an MSP

5.0 hace 6 años

Comentarios: NetHelpDesk brought our support systems right up-to-date.

Puntos a favor:

- Affordable - Lots of features - Helpful and responsive team - Easy to use/implement

Contras:

A bit more functionality in the reporting suite would be nice, namely dashboards in document form.

Sarah
Director of Operations en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent PSA for our business!

5.0 hace 5 años

Puntos a favor:

The software is easy to use, configurable in most ways, and does exactly what we need it to.

Contras:

The billing piece is a little challenging, but the other features are well worth this minor inconvenience.

Giles
RU
Ha utilizado el software durante: No especificado
Fuente de la reseña

NetHelpDesk Review

4.0 hace 7 años

Comentarios: NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Colin
RU
Ha utilizado el software durante: No especificado
Fuente de la reseña

Functional System

4.0 hace 7 años

Comentarios: NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive.