---
description: ¿Qué piensan los usuarios de Web Help Desk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Web Help Desk gracias a Capterra República Dominicana.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Web Help Desk - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk)

# Web Help Desk

Canonical: https://www.capterra.do/software/179421/web-help-desk

Página: 1 de 6\
Siguiente: [Página siguiente](https://www.capterra.do/software/179421/web-help-desk?page=2)

> Web Help Desk® es un software de gestión de tickets, activos de TI, conocimiento y gestión del cambio basado en la web, fácil de usar y perfecto para pymes.
> 
> Veredicto: 123 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Web Help Desk?

Administradores de TI, técnicos de centro de ayuda, técnicos de centro de atención, asistencia técnica.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.1/5** | 123 Opiniones |
| Facilidad de uso | 4.1/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.1/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.1/5 | Basado en las opiniones generales |
| Funcionalidades | 3.9/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: SolarWinds
- **Ubicación**: Tulsa, EE. UU.
- **Constitución**: 1999

## Contexto comercial

- **Precio de partida**: US$753.00
- **Modelo de precios**:  (versión gratuita disponible)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, chino, coreano, francés, inglés, japonés, portugués
- **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido

## Funcionalidades

- Alertas y notificaciones
- Alerts/Escalation
- Catálogo de servicios
- Comunicación multicanal
- Creación de informes/análisis
- Creación de marca personalizable
- Encuestas y comentarios
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de auditorías
- Gestión de contratos o licencias
- Gestión de flujos de trabajo
- Gestión de incidentes
- Gestión de inventarios
- Gestión de la base de conocimiento
- Gestión de problemas
- Gestión de proveedores
- Gestión de tickets
- Gestión de tickets de soporte
- Gestión de versiones
- Gestión del cambio
- Gestión del conocimiento
- Panel de actividades
- Panel de comunicaciones
- Portal de autoservicio
- Seguimiento de activos
- Seguimiento de costes
- Seguimiento de la conformidad
- Task Editing

## Opciones de asistencia

- E-mail/Help Desk
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software)

## Categorías relacionadas

- [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software)
- [Software de ITSM](https://www.capterra.do/directory/30676/itsm/software)
- [Software de gestión de activos informáticos](https://www.capterra.do/directory/30077/it-asset-management/software)
- [Herramientas de gestión de tareas](https://www.capterra.do/directory/10030/task-management/software)
- [Software de base de conocimientos](https://www.capterra.do/directory/32454/knowledge-base/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.do/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Milvus](https://www.capterra.do/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Freshservice](https://www.capterra.do/software/132997/freshservice) — 4.5/5 (685 reviews)

## Opiniones

### "Make your end user support structured" — 5.0/5

> **Sergey** | *13 de febrero de 2019* | Hostelería | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person.  This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system.
> 
> **Puntos en contra**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently.

-----

### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5

> **Caleb** | *30 de septiembre de 2023* | Seguros | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use.
> 
> **Puntos en contra**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too.
> 
> Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far.

-----

### "A relic of systems from 20 years ago" — 1.0/5

> **Danny** | *30 de mayo de 2024* | Energías renovables y medio ambiente | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.
> 
> **Puntos en contra**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it.
The price jumped steeply once the trial ended (but we expected it).
> 
> Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on.

-----

### "Easy gor deployment and usage" — 5.0/5

> **Mohammad Naseer** | *7 de noviembre de 2022* | Relaciones gubernamentales | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Very easy to use and good managed system for daily tasks and solve th probelms of customers
> 
> **Puntos en contra**: Its so easy yo use and deploy and i havnt found any missing to write it here
> 
> We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately

-----

### "User Friendly and easily customizable" — 5.0/5

> **Gabriel** | *4 de marzo de 2025* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Very User Friendly and easily customizable
> 
> **Puntos en contra**: Limited plans included if you're on a budget
> 
> Overall it was very pleasant and easy to use

-----

Página: 1 de 6\
Siguiente: [Página siguiente](https://www.capterra.do/software/179421/web-help-desk?page=2)

## Enlaces

- [Ver en Capterra](https://www.capterra.do/software/179421/web-help-desk)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.capterra.com.de/software/179421/web-help-desk> |
| de-AT | <https://www.capterra.at/software/179421/web-help-desk> |
| de-CH | <https://www.capterra.ch/software/179421/web-help-desk> |
| en | <https://www.capterra.com/p/179421/Web-Help-Desk/> |
| en-AE | <https://www.capterra.ae/software/179421/web-help-desk> |
| en-AU | <https://www.capterra.com.au/software/179421/web-help-desk> |
| en-CA | <https://www.capterra.ca/software/179421/web-help-desk> |
| en-GB | <https://www.capterra.co.uk/software/179421/web-help-desk> |
| en-IE | <https://www.capterra.ie/software/179421/web-help-desk> |
| en-IL | <https://www.capterra.co.il/software/179421/web-help-desk> |
| en-IN | <https://www.capterra.in/software/179421/web-help-desk> |
| en-NZ | <https://www.capterra.co.nz/software/179421/web-help-desk> |
| en-SG | <https://www.capterra.com.sg/software/179421/web-help-desk> |
| en-ZA | <https://www.capterra.co.za/software/179421/web-help-desk> |
| es | <https://www.capterra.es/software/179421/web-help-desk> |
| es-AR | <https://www.capterra.com.ar/software/179421/web-help-desk> |
| es-CL | <https://www.capterra.cl/software/179421/web-help-desk> |
| es-CO | <https://www.capterra.co/software/179421/web-help-desk> |
| es-CR | <https://www.capterra.co.cr/software/179421/web-help-desk> |
| es-DO | <https://www.capterra.do/software/179421/web-help-desk> |
| es-EC | <https://www.capterra.ec/software/179421/web-help-desk> |
| es-MX | <https://www.capterra.mx/software/179421/web-help-desk> |
| es-PA | <https://www.capterra.com.pa/software/179421/web-help-desk> |
| es-PE | <https://www.capterra.pe/software/179421/web-help-desk> |
| fr | <https://www.capterra.fr/software/179421/web-help-desk> |
| fr-BE | <https://fr.capterra.be/software/179421/web-help-desk> |
| fr-CA | <https://fr.capterra.ca/software/179421/web-help-desk> |
| fr-LU | <https://www.capterra.lu/software/179421/web-help-desk> |
| it | <https://www.capterra.it/software/179421/web-help-desk> |
| ja | <https://www.capterra.jp/software/179421/web-help-desk> |
| nl | <https://www.capterra.nl/software/179421/web-help-desk> |
| nl-BE | <https://www.capterra.be/software/179421/web-help-desk> |
| pt | <https://www.capterra.com.br/software/179421/web-help-desk> |
| pt-PT | <https://www.capterra.pt/software/179421/web-help-desk> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra República Dominicana","address":{"@type":"PostalAddress","addressLocality":"Ciudad de México","addressRegion":"CMX","postalCode":"CP 11000","streetAddress":"Boulevard Manuel Ávila Camacho no. 36, Piso 10 Col. Lomas de Chapultepec CP 11000 México, D.F"},"description":"Capterra República Dominicana ayuda a millones de usuarios a encontrar el software adecuado. Descubre opiniones, valoraciones, infografías y las listas más exhaustivas de software empresarial.","email":"info@capterra.do","url":"https://www.capterra.do/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.do/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Web Help Desk","description":"Con una interfaz web intuitiva y portal de centro de atención, el software Web Help Desk ofrece sencillez y automatización para agilizar la emisión de tickets de servicio técnico y la gestión de activos de TI. Aprovecha la base de conocimientos incorporada, el control de cambios de TI, las alertas de SLA, la creación de informes de rendimiento, las encuestas de clientes y más.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fe843635-17f2-450d-a778-d30c6b29881c.png","url":"https://www.capterra.do/software/179421/web-help-desk","@id":"https://www.capterra.do/software/179421/web-help-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.do/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":123},"offers":{"price":"753","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Platform ios, Platform ipad"},{"@id":"https://www.capterra.do/software/179421/web-help-desk#faqs","@type":"FAQPage","mainEntity":[{"name":"¿Qué es Web Help Desk?","@type":"Question","acceptedAnswer":{"text":"Con una interfaz web intuitiva y portal de centro de atención, el software Web Help Desk ofrece sencillez y automatización para agilizar la emisión de tickets de servicio técnico y la gestión de activos de TI. Aprovecha la base de conocimientos incorporada, el control de cambios de TI, las alertas de SLA, la creación de informes de rendimiento, las encuestas de clientes y más.","@type":"Answer"}},{"name":"¿Quién usa Web Help Desk?","@type":"Question","acceptedAnswer":{"text":"Administradores de TI, técnicos de centro de ayuda, técnicos de centro de atención, asistencia técnica.","@type":"Answer"}}]},{"@id":"https://www.capterra.do/software/179421/web-help-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software de help desk","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Web Help Desk","position":3,"item":"/software/179421/web-help-desk","@type":"ListItem"}]}]}
</script>