--- description: ¿Qué piensan los usuarios de UseResponse? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de UseResponse gracias a Capterra República Dominicana. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UseResponse - Opiniones, precios y características - Capterra República Dominicana 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [UseResponse](/software/170123/useresponse) # UseResponse Canonical: https://www.capterra.do/software/170123/useresponse Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/170123/useresponse?page=2) > Un potente sistema de tickets de help desk con sistema de gestión de ideas. Precios a partir de 15 $ mensuales. > > Veredicto: 36 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa UseResponse? Ideal para cualquier tipo de negocio, como bancos, universidades, operadores de telecomunicaciones, operadores móviles, vendedores de mercados de iOS y Android. Usado principalmente por propietarios de negocios, gerentes de asistencia y agentes de marketing. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 36 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: UseResponse - **Ubicación**: Long Beach, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio de partida**: US$199.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: alemán, chino, chino tradicional, español, francés, inglés, japonés, neerlandés, portugués, ruso, tailandés - **Países disponibles**: Alemania, Austria, Canadá, Dinamarca, España, Estados Unidos, Francia, Japón, Países Bajos, Suiza ## Funcionalidades - Alertas y notificaciones - Alerts/Escalation - Análisis - Asistencia al cliente - Autoresponders - Base de datos de clientes - Búsqueda de texto completo - CRM - Catalog Management - Chat en vivo - Chat proactivo - Chat y mensajería - Comentarios/notas - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Discussions/Forums - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tareas - Gestión de tickets de soporte - Gestión del conocimiento - Herramientas de colaboración - Ideation - Importación y exportación de datos - Informes personalizables - Lluvia de ideas - Macros y modelos de respuestas - Modelos personalizables - Panel de actividades - Portal de autoservicio - Priorización - Segmentación de clientes - Seguimiento de interacciones - Seguimiento de problemas - Seguridad de datos - Supervisión de quejas - Third-Party Integrations - Varios idiomas … y 3 características más ## Integraciones (en total: 12) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.do/directory/30008/help-desk/software) - [Software de gestión del conocimiento](https://www.capterra.do/directory/30094/knowledge-management/software) - [Software de administración de ideas](https://www.capterra.do/directory/10027/idea-management/software) - [Software de servicio al cliente](https://www.capterra.do/directory/22/customer-service/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.do/directory/30541/customer-satisfaction/software) ## Alternativas 1. [Bitrix24](https://www.capterra.do/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Zendesk Suite](https://www.capterra.do/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Salesforce Service Cloud](https://www.capterra.do/software/136189/salesforce) — 4.5/5 (823 reviews) 4. [LiveAgent](https://www.capterra.do/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.do/software/62194/livechat) — 4.6/5 (1719 reviews) ## Opiniones ### "Your Customers Satisfied With Your Support, Service, Chat and Much More" — 4.0/5 > **Pedro** | *13 de agosto de 2021* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: A great working tool this, it worked right on my system. Perfect support agents, always accurate, we are no complaints or anything like that thanks to support. I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool. This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use. > > **Puntos en contra**: Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat. Just for the price, as I think the plans are a little high, and that's it. > > My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help. as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat. It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved. ----- ### "Ticket management at its peak" — 5.0/5 > **Usuario anónimo** | *11 de octubre de 2021* | Administración gubernamental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app > > **Puntos en contra**: It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app. > > I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction. ----- ### "Took unauthorised payment from our card on file and refused to refund it" — 1.0/5 > **Usuario verificado** | *26 de junio de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Integrated with other systems we use and had a realtime dashboard. > > **Puntos en contra**: No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company > > We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests. ----- ### "Great product, Great support & consulting" — 5.0/5 > **Michaela** | *5 de marzo de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks. > > **Puntos en contra**: Nothing worth mentioning, and it seems bug free too. > > On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting. ----- ### "Easy to use, highly customizable and a customer support that is second to none" — 5.0/5 > **Lennert** | *3 de marzo de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. > > **Puntos en contra**: The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the feature. > > We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.do/software/170123/useresponse?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.do/software/170123/useresponse) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados