---
description: ¿Qué piensan los usuarios de Shopmonkey? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Shopmonkey gracias a Capterra República Dominicana.
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title: Shopmonkey - Opiniones, precios y características - Capterra República Dominicana 2026
---

Breadcrumb: [Inicio](/) > [Programas de reparación de vehículos](/directory/20006/auto-repair/software) > [Shopmonkey](/software/169022/shopmonkey)

# Shopmonkey

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> Software inteligente y sencillo para dirigir, comprender y hacer crecer talleres de reparación.
> 
> Veredicto: 263 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Shopmonkey?

Reparación general, automóviles, motocicletas, bicicletas.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 263 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funcionalidades | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Shopmonkey
- **Ubicación**: San Jose, EE. UU.
- **Constitución**: 2016

## Contexto comercial

- **Precio de partida**: US$199.00
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: español, inglés
- **Países disponibles**: Canadá, Estados Unidos

## Funcionalidades

- Base de datos de clientes
- CRM
- Contabilidad
- Creación de informes y estadísticas
- Estimaciones
- Facturación
- Gestión de inspecciones
- Gestión de la comunicación
- Gestión de piezas
- Historial de servicios
- Planificación de personal
- Presupuestos y estimaciones
- Programación
- Programación de citas
- Programación del mantenimiento
- Punto de venta (POS)
- Tarifas de trabajo

## Integraciones (en total: 6)

- Nexpart Distribution Management
- PartsTech
- QuickBooks Desktop
- QuickBooks Online
- QuickBooks Online Advanced
- RepairLink

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Programas de reparación de vehículos](https://www.capterra.do/directory/20006/auto-repair/software)

## Categorías relacionadas

- [Programas de reparación de vehículos](https://www.capterra.do/directory/20006/auto-repair/software)
- [Software para talleres mecánicos](https://www.capterra.do/directory/10050/auto-body/software)

## Alternativas

1. [ARI](https://www.capterra.do/software/201737/ari) — 4.6/5 (600 reviews)
2. [AutoRepair Cloud](https://www.capterra.do/software/147213/autorepair-cloud) — 4.9/5 (163 reviews)
3. [Manager SE](https://www.capterra.do/software/145351/manager-se) — 4.1/5 (78 reviews)
4. [Shop Boss](https://www.capterra.do/software/121909/shop-boss-pro) — 4.4/5 (89 reviews)
5. [NAPA TRACS](https://www.capterra.do/software/61551/napa-tracs) — 4.2/5 (258 reviews)

## Opiniones

### "Fantastic software\!" — 5.0/5

> **Micah** | *10 de enero de 2020* | Automoción | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.
> 
> **Puntos en contra**: I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

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### "Good but over priced" — 4.0/5

> **Joe** | *13 de noviembre de 2024* | Automoción | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Interactive and saving feature was useful.
> 
> **Puntos en contra**: Price, issues with customer view when customer sees invoice or estimate.
> 
> Overall for the price I would not use the service.

-----

### "Unprofessional, Poor Service & Hidden Cancellation Policy" — 1.0/5

> **sajeev** | *18 de junio de 2025* | Automoción | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: Very expensive , Need to pay for the demo .I signed up for a month-to-month subscription with the understanding that I could cancel anytime. However, when I tried to cancel. Surprised with a sudden "30-day notice
> 
> **Puntos en contra**: Unprofessional, Poor Service \& Hidden Cancellation Policy
Surprised with a sudden "30-day notice" policy that was never mentioned at signup. This company refuses to honor its original terms and treats customers disrespectfully when they try to leave. Avoid unless you enjoy being trapped and disrespected. Advice to management: Train your staff, fix your transparency issues, and stop penalizing customers for your misleading policies. they send me new invoice $524. Never signup with shop monkey please .

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### "excellent value with its user features, data, and platform" — 5.0/5

> **Brian** | *15 de junio de 2023* | Automoción | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: It is a dream come true especially from where we were before.  They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management.  We look professional to our customers and communicate very clearly internally now.  Broad range of Automotive Shop topics are covered with this 1 license.
> 
> **Puntos en contra**: \#1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. \#2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category.  It would be my dream for each department manager to have a dashboard of daily reports and charts to review.  It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence.  I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view.  \#3 issue is really the apps are not that great, buggy and limiting.  We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets.  There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now
> 
> I interviewed them and all their competitors thoroughly.  The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs.  The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving.  Their other competitors were either milking an outdated system or running with errors on a newer platform.

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### "Boosting Efficiency" — 5.0/5

> **Usuario verificado** | *22 de marzo de 2024* | Automoción | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Professionalism: You can create polished, branded estimates and invoices that impress clients.
> 
> **Puntos en contra**: I wish that we had access to see how much labor to charge for a specific job
> 
> Great experience, saves time and money\! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow.

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## Enlaces

- [Ver en Capterra](https://www.capterra.do/software/169022/shopmonkey)

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